Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

4,1 /5 (181 avaliações) Escreva uma avaliação!

Resumo do Kaseya VSA

O que é o Kaseya VSA?

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Resumo do Kaseya VSA

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.


Recursos do Kaseya VSA

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Índia, Alemanha, México
Idiomas
Inglês

Mídias

VSAalt
VSA4
VSAalt2
VSA3
VSAalt3
Kaseya VSA - Vídeo Kaseya VSA - Vídeo Kaseya VSA - Vídeo Captura de tela do Kaseya VSA: VSAalt Captura de tela do Kaseya VSA: VSA4 Captura de tela do Kaseya VSA: VSAalt2 Captura de tela do Kaseya VSA: VSA3 Captura de tela do Kaseya VSA: VSAalt3

Kaseya VSA - Avaliações

Kaseya VSA - Avaliações

Classificação geral
4,1
/
5
Excelente
63

Muito bom
77

Regular
32

Ruim
7

Péssimo
2

Relação qualidade/preço
3,7
Recursos
4,2
Praticidade
3,6
Suporte ao cliente
3,6
77% dos usuários recomendam este app
Rj E.

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.


Traduzir com Google
Andrey G.

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


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Jacob L.

Terrible support, worse customer service

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.


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Charles F.

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.


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Avaliador Verificado

Solid RMM


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Rj E.
Setor: Serviços e tecnologia da informação
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

Great Product

Usado Diariamente durante Mais de dois anos
Avaliado em 25/01/2019
Fonte da avaliação: Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Vantagens

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Desvantagens

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Andrey G.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

increasing helpdesk staff productivity

Usado Diariamente durante Mais de dois anos
Avaliado em 01/11/2019
Fonte da avaliação: Capterra

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Vantagens

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Desvantagens

unfortunately using kaseya core modules, it is not stronger to manage network devices

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Jacob L.
Setor: Segurança de rede e informática
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Terrible support, worse customer service

Usado Diariamente durante Mais de um ano
Avaliado em 10/11/2016
Fonte da avaliação: Capterra

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Vantagens

their initial sales pitch was good and convinced us to buy it.

Desvantagens

terrible customer service, NO Support, slow, lousy features for the price

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Charles F.
Setor: Escritório executivo
Porte da empresa: 201-500 funcionários
Traduzido para o Português
Traduzido para o Português

Kaseya VSA - Not just for MSPs

Usado Diariamente durante Mais de dois anos
Avaliado em 23/07/2019
Fonte da avaliação: Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Vantagens

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Desvantagens

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

Solid RMM

Usado Diariamente durante Mais de dois anos
Avaliado em 23/07/2019
Fonte da avaliação: Capterra

Vantagens

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Desvantagens

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
7,7/10
Baseado em 181 usuários
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Preço do Kaseya VSA

Preço do Kaseya VSA

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Relação qualidade/preço
3,7/5
Baseado em 181 usuários
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Recursos do Kaseya VSA

Recursos do Kaseya VSA

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Função de busca
Gestão de conformidade
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Permissões por função
Relatórios e estatística
Visualização de dados
Recursos
4,2/5
Baseado em 181 usuários
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Categorias

Mais informações sobre Kaseya VSA

Mais informações sobre Kaseya VSA

Principais recursos do Kaseya VSA

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Vantagens

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Perguntas frequentes sobre o Kaseya VSA

Perguntas frequentes sobre o Kaseya VSA

Abaixo estão algumas perguntas frequentes sobre o Kaseya VSA.

P: Que tipo de planos o Kaseya VSA oferece?

O Kaseya VSA oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Teste Grátis: Disponível

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

P: Quais são os principais recursos do Kaseya VSA?

O Kaseya VSA oferece os seguintes recursos:

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

P: Quem costuma usar o Kaseya VSA?

Os clientes habituais do Kaseya VSA são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o Kaseya VSA está?

O Kaseya VSA está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Kaseya VSA oferece?

O Kaseya VSA tem os seguintes planos de preços:

Assinatura

P: O Kaseya VSA é compatível com disponíveis móveis?

O Kaseya VSA é compatível com os seguintes dispositivos:

Android, iPhone

P: O Kaseya VSA se integra com quais outros aplicativos?

O Kaseya VSA se integra com os seguintes aplicativos:

Accelo, Autotask, ConnectWise Manage, HaloPSA, IT Glue, IT Pro Dashboard, PROMYS CRM Help Desk PSA, Tigerpaw, Traverse Monitoring, xMatters

P: Que nível de suporte o Kaseya VSA oferece?

O Kaseya VSA oferece as seguintes opções de suporte:

Fórum, Base de conhecimento, Tutoriais em vídeo, Suporte por telefone, FAQs, Suporte online