Deskero

Customizable help desk & ticketing system

4,7 /5 (101 avaliações) Escreva uma avaliação!

Resumo do Deskero

O que é o Deskero?

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.

Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Resumo do Deskero

Preços

A partir de
US$ 4,00/mês

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)


Recursos do Deskero

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Árabe, Chinês (simplificado), Inglês, Francês, Alemão e outros 4, Italiano, Português, Russo, Espanhol

Media

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Deskero video Captura de tela do Deskero: Compact ticket list view allows you to see a minimal glance of your tickets Captura de tela do Deskero: Analytics overview that shows relevant insight data for your platform Captura de tela do Deskero: Extended ticket list view gives you a more detailed view of your list of tickets Captura de tela do Deskero: View all tickets and open individual cases to view their history Captura de tela do Deskero: Public portal is what your final client will see when accessing your platform Captura de tela do Deskero: Get all information about your clients and their ticket history at a glance Captura de tela do Deskero: Ticket timeline view allows you to see a log of all activities regarding a ticket Captura de tela do Deskero: Dashboard view allows you to see at a glance tickets that need immediate attention Captura de tela do Deskero: Add notes to your tickets to share internal information with other agents

Deskero - Avaliações

Deskero - Avaliações

Classificação geral
4,7
/
5
Excelente
68

Muito bom
32

Regular
1

Ruim
0

Péssimo
0

Relação qualidade/preço
4,6
Recursos
4,5
Praticidade
4,8
Suporte ao cliente
4,7
99% dos usuários recomendam este app
Marc C.

Easy process to onboard ticketing system for our clients

We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.

By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.


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Stephenie S.

Great App for the Price

We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.


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Stefano D.

Easy to implement and to use. It saves a lot of time to the company's support team.


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Avaliador Verificado

Good but not cheap


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Patrick B.

At last, a product that understand the importance of multilanguage customer service


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Marc C.
Setor: Software
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Easy process to onboard ticketing system for our clients

Usado Diariamente durante 1 a 5 meses
Avaliado em 05/02/2020
Fonte da avaliação: GetApp

We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.

By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Vantagens

Clean and easy to understand / use interface.

Support and implementation went smooth and well documented.

Desvantagens

We are french based company (Quebec) and the french language pack needs a bit of update.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Stephenie S.
Setor: Emprego e contratação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Great App for the Price

Usado Diariamente durante Avaliação gratuita
Avaliado em 18/07/2019
Fonte da avaliação: GetApp

We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Vantagens

I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Desvantagens

The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Stefano D.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Easy to implement and to use. It saves a lot of time to the company's support team.

Usado Diariamente durante 1 a 5 meses
Avaliado em 08/07/2020
Fonte da avaliação: GetApp

Vantagens

The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Desvantagens

Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Avaliador Verificado
Traduzido para o Português

Good but not cheap

Usado Diariamente durante Avaliação gratuita
Avaliado em 05/02/2018
Fonte da avaliação: GetApp

Vantagens

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Desvantagens

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Traduzido para o Português

Resposta do Deskero (Nabra Ltd)

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Patrick B.
Traduzido para o Português

At last, a product that understand the importance of multilanguage customer service

Usado Diariamente durante 1 a 5 meses
Avaliado em 20/02/2019
Fonte da avaliação: GetApp

Vantagens

As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers.

- Very affordable first tier pricing
- Generous free tier
- Excellent multi-language features
- Fairly simple and robust Knowledge Base
- Lots of settings and options
- Excellent customer support from the developers and help staff
- Mobile App
- API

Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

Desvantagens

-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier.

-Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline.

-Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes.

Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,8/10
Baseado em 101 usuários
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Preço do Deskero

Preço do Deskero

A partir de
US$ 4,00/mês
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Relação qualidade/preço
4,6/5
Baseado em 101 usuários
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Recursos do Deskero

Recursos do Deskero

API
Alertas/transferência
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Questionários e feedback
Relatórios e estatística
Vários idiomas
Recursos
4,5/5
Baseado em 101 usuários
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Categorias

Mais informações sobre Deskero

Mais informações sobre Deskero

Principais recursos do Deskero

  • Additional custom portals
  • Advanced scenario execution
  • Apps (iPhone & Android & Windows Phone)
  • Email importing made simple
  • Exporting knowledge base to social networks
  • Feedback widget
  • Knowledge base
  • Live Chat (real-time)
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Open Rest API
  • Reply Macros
  • Reports & analytics
  • Service levels management
  • Simplified workflow
  • Social monitor
  • Ticket assignation rules
  • Top Clients management
  • Turn chat sessions into tickets
  • Twitter, Facebook & LinkedIn integration

Vantagens

  • Provide multi-channel support working from a single platform

  • Interact with your social channels easily and quickly

  • Provide real-time support to customers with our Live-Chat

  • Gather feedback directly from your website with a widget

  • Customize the look and feel and branding of your help-desk

  • Adapt Deskero to your exact needs using custom fields

  • Perguntas frequentes sobre o Deskero

    Perguntas frequentes sobre o Deskero

    Abaixo estão algumas perguntas frequentes sobre o Deskero.

    P: Que tipo de planos o Deskero oferece?

    O Deskero oferece os seguintes planos de pagamento:

    A partir de: US$ 4,00/mês

    Modelo de preços: Gratuito, Assinatura

    Teste Grátis: Disponível

    Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

    P: Quais são os principais recursos do Deskero?

    O Deskero oferece os seguintes recursos:

    • Additional custom portals
    • Advanced scenario execution
    • Apps (iPhone & Android & Windows Phone)
    • Email importing made simple
    • Exporting knowledge base to social networks
    • Feedback widget
    • Knowledge base
    • Live Chat (real-time)
    • Multi-channel: email, chat, Twitter, Facebook, web, SMS
    • One click reply
    • Open Rest API
    • Reply Macros
    • Reports & analytics
    • Service levels management
    • Simplified workflow
    • Social monitor
    • Ticket assignation rules
    • Top Clients management
    • Turn chat sessions into tickets
    • Twitter, Facebook & LinkedIn integration

    P: Quem costuma usar o Deskero?

    Os clientes habituais do Deskero são:

    Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

    P: Em que idioma o Deskero está?

    O Deskero está nos seguintes idiomas:

    Árabe, Chinês (simplificado), Inglês, Francês, Alemão, Italiano, Português, Russo, Espanhol

    P: Que tipo de planos o Deskero oferece?

    O Deskero tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Deskero é compatível com disponíveis móveis?

    O Deskero é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Deskero se integra com quais outros aplicativos?

    O Deskero se integra com os seguintes aplicativos:

    Facebook, Gmail, Magento Commerce, Twitter, Wordpress, Zapier, Zendesk Sell

    P: Que nível de suporte o Deskero oferece?

    O Deskero oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone