Deskero

Customizable help desk & ticketing system

4,7 /5 (104 avaliações) Escreva uma avaliação!

Resumo do Deskero

O que é o Deskero?

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.

Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Resumo do Deskero

Preços

A partir de
US$ 4,00/mês

Opções de preços

Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)


Recursos do Deskero

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Alemão, Chinês (simplificado), Espanhol, Francês, Inglês e outros 4, Italiano, Português, Russo, Árabe

Mídias

Compact ticket list view allows you to see a minimal glance of your tickets
Analytics overview that shows relevant insight data for your platform
Extended ticket list view gives you a more detailed view of your list of tickets
View all tickets and open individual cases to view their history
Public portal is what your final client will see when accessing your platform
Get all information about your clients and their ticket history at a glance
Ticket timeline view allows you to see a log of all activities regarding a ticket
Dashboard view allows you to see at a glance tickets that need immediate attention
Add notes to your tickets to share internal information with other agents
Deskero - Vídeo Captura de tela do Deskero: Compact ticket list view allows you to see a minimal glance of your tickets Captura de tela do Deskero: Analytics overview that shows relevant insight data for your platform Captura de tela do Deskero: Extended ticket list view gives you a more detailed view of your list of tickets Captura de tela do Deskero: View all tickets and open individual cases to view their history Captura de tela do Deskero: Public portal is what your final client will see when accessing your platform Captura de tela do Deskero: Get all information about your clients and their ticket history at a glance Captura de tela do Deskero: Ticket timeline view allows you to see a log of all activities regarding a ticket Captura de tela do Deskero: Dashboard view allows you to see at a glance tickets that need immediate attention Captura de tela do Deskero: Add notes to your tickets to share internal information with other agents

Deskero - Avaliações

Deskero - Avaliações

Classificação geral
4,7
/
5
Excelente
70

Muito bom
32

Regular
2

Ruim
0

Péssimo
0

Relação qualidade/preço
4,6
Recursos
4,5
Praticidade
4,8
Suporte ao cliente
4,7
98% dos usuários recomendam este app
Ray L.

Deskero allows you to measure I.T., so that you can manage it.


Traduzir com Google
Andrea A.

Simple, complete, scalable and customizable with API

We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.


Traduzir com Google
Avaliador Verificado

Good but not cheap


Traduzir com Google
Marc C.

Easy process to onboard ticketing system for our clients

We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.

By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.


Traduzir com Google
Mark K.

Used for client support email ticketing help desk

We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff.

The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.

If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.


Traduzir com Google
Ray L.
Traduzido para o Português
Traduzido para o Português

Deskero allows you to measure I.T., so that you can manage it.

Usado Diariamente durante 6 a 12 meses
Avaliado em 20/07/2017
Fonte da avaliação: GetApp

Vantagens

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Desvantagens

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Andrea A.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Simple, complete, scalable and customizable with API

Usado Diariamente durante 6 a 12 meses
Avaliado em 19/08/2020
Fonte da avaliação: GetApp

We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Vantagens

The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Desvantagens

The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Traduzido para o Português
Traduzido para o Português

Good but not cheap

Usado Diariamente durante Avaliação gratuita
Avaliado em 05/02/2018
Fonte da avaliação: GetApp

Vantagens

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Desvantagens

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Traduzido para o Português

Resposta do Deskero (Nabra Ltd)

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Marc C.
Setor: Software
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Easy process to onboard ticketing system for our clients

Usado Diariamente durante 1 a 5 meses
Avaliado em 05/02/2020
Fonte da avaliação: GetApp

We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.

By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Vantagens

Clean and easy to understand / use interface.

Support and implementation went smooth and well documented.

Desvantagens

We are french based company (Quebec) and the french language pack needs a bit of update.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Mark K.
Setor: Contabilidade
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Used for client support email ticketing help desk

Usado Diariamente durante 6 a 12 meses
Avaliado em 12/09/2016
Fonte da avaliação: GetApp

We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff.

The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.

If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Vantagens

Very easy to use
Easy to setup, adding external mail account for incoming mails.
Simple efficient layout. This is important when your agents are staring at it all day.
Auto allocation of incoming queries is very good.
Pricing is great

Desvantagens

None really, we are on the entry package with a few agents and it has been working well for the last few months.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,8/10
Baseado em 104 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Deskero

Preço do Deskero

A partir de
US$ 4,00/mês
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Relação qualidade/preço
4,6/5
Baseado em 104 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Deskero

Recursos do Deskero

API
Alertas/transferência
Análise de dados em tempo real
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Questionários e feedback
Relatórios e estatística
Recursos
4,5/5
Baseado em 104 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Mais informações sobre Deskero

Mais informações sobre Deskero

Principais recursos do Deskero

  • Additional custom portals
  • Advanced scenario execution
  • Apps (iPhone & Android & Windows Phone)
  • Email importing made simple
  • Exporting knowledge base to social networks
  • Feedback widget
  • Knowledge base
  • Live Chat (real-time)
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Open Rest API
  • Reply Macros
  • Reports & analytics
  • Service levels management
  • Simplified workflow
  • Social monitor
  • Ticket assignation rules
  • Top Clients management
  • Turn chat sessions into tickets
  • Twitter, Facebook & LinkedIn integration

Vantagens

  • Provide multi-channel support working from a single platform

  • Interact with your social channels easily and quickly

  • Provide real-time support to customers with our Live-Chat

  • Gather feedback directly from your website with a widget

  • Customize the look and feel and branding of your help-desk

  • Adapt Deskero to your exact needs using custom fields

  • Perguntas frequentes sobre o Deskero

    Perguntas frequentes sobre o Deskero

    Abaixo estão algumas perguntas frequentes sobre o Deskero.

    P: Que tipo de planos o Deskero oferece?

    O Deskero oferece os seguintes planos de pagamento:

    A partir de: US$ 4,00/mês

    Modelo de preços: Gratuito, Assinatura

    Teste Grátis: Disponível

    Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

    P: Quais são os principais recursos do Deskero?

    O Deskero oferece os seguintes recursos:

    • Additional custom portals
    • Advanced scenario execution
    • Apps (iPhone & Android & Windows Phone)
    • Email importing made simple
    • Exporting knowledge base to social networks
    • Feedback widget
    • Knowledge base
    • Live Chat (real-time)
    • Multi-channel: email, chat, Twitter, Facebook, web, SMS
    • One click reply
    • Open Rest API
    • Reply Macros
    • Reports & analytics
    • Service levels management
    • Simplified workflow
    • Social monitor
    • Ticket assignation rules
    • Top Clients management
    • Turn chat sessions into tickets
    • Twitter, Facebook & LinkedIn integration

    P: Quem costuma usar o Deskero?

    Os clientes habituais do Deskero são:

    Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

    P: Em que idioma o Deskero está?

    O Deskero está nos seguintes idiomas:

    Alemão, Chinês (simplificado), Espanhol, Francês, Inglês, Italiano, Português, Russo, Árabe

    P: Que tipo de planos o Deskero oferece?

    O Deskero tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Deskero é compatível com disponíveis móveis?

    O Deskero é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Deskero se integra com quais outros aplicativos?

    O Deskero se integra com os seguintes aplicativos:

    Facebook, Gmail, Magento Commerce, Twitter, Wordpress, Zapier, Zendesk Sell

    P: Que nível de suporte o Deskero oferece?

    O Deskero oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone