Sobre o Spiceworks

Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede.

Preços a partir de:

N/A

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Spiceworks

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Canadá, China, Alemanha, Reino Unido e outros 3, Índia, Japão, Estados Unidos

Idiomas

alemão, inglês

Preços a partir de:

N/A

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Spiceworks

Imagens

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Recursos

Total de recursos do Spiceworks: 51

  • Acesso para Celular
  • Agendamento de manutenção
  • Agendamento de problemas
  • Alertas/transferência
  • Análise da causa raiz
  • Análise de rede
  • Análise do desempenho
  • Auditoria de problemas
  • Bate-papo em tempo real
  • Compras e recebimento
  • Configuração do fluxo de trabalho
  • Controle e acesso remoto
  • Controles/permissões de acesso
  • Ferramentas de diagnóstico
  • Geração de relatórios de tempo de funcionamento
  • Gerenciamento de conectividade
  • Gerenciamento de configuração
  • Gerenciamento de correções
  • Gerenciamento de e-mails
  • Gerente de linha de base
  • Gestão da base de conhecimento
  • Gestão da manutenção
  • Gestão de aquisições
  • Gestão de ativos de TI
  • Gestão de atribuições
  • Gestão de capacidades
  • Gestão de conformidade
  • Gestão de estoques
  • Gestão de incidentes
  • Gestão de licenças
  • Gestão de mudanças
  • Gestão de problemas
  • Gestão de projetos
  • Gestão de recursos
  • Gestão de recursos de rede
  • Gestão de tarefas
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Gestão do conhecimento
  • Imagem de marca personalizável
  • Monitoramento
  • Monitoramento de atividades
  • Monitoramento de uso da Internet
  • Monitoração da largura de banda
  • Painel
  • Portal de autoatendimento
  • Rastreamento de recursos
  • Relatórios de tráfego da Internet
  • Relatórios e análise de dados
  • Roteamento automático
  • Supervisão de rede

Alternativas

Atera

4,5
#1 alternativa ao Spiceworks
Solução RMM tudo-em-um para fornecedores de serviços gerenciados e empresas de suporte de TI. Combinando RMM, automação...

Pulseway

4,7
#2 alternativa ao Spiceworks
O Pulseway é a maneira mais fácil e eficiente de controlar o seu ambiente de TI.

Kaseya VSA

4
#3 alternativa ao Spiceworks
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

EcholoN

4,7
#4 alternativa ao Spiceworks
EcholoN is a customer service management software designed to help businesses handle quality control processes,...

Avaliações

Classificação geral

4,4 /5
(496)
Relação qualidade/preço
4,6/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,2/5

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Exibindo 5 avaliações de 496
Jesica B.
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Spiceworks will answer all your questions

Avaliado em 07/03/2019

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vantagens

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Desvantagens

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

John K.
Classificação geral
  • Setor: Rede de computadores
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Avaliado em 21/10/2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Vantagens

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Desvantagens

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Clint M.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Very good for free

Avaliado em 21/08/2021

I liked it, but my boss didn't like the tracking and reporting end of it

I liked it, but my boss didn't like the tracking and reporting end of it

Vantagens

It was free and easy to use. Lots of support from other users that also help out with other software.

Desvantagens

Asset tracking wasn't the best, inaccurate and the reporting isn't the greatest.

Alternativas consideradas

Zendesk

Razões para mudar para o Spiceworks

It was free and easy to use
Josh B.
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Awesome IT Help Desk software, horrible inventory system.

Avaliado em 10/11/2017

Vantagens

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Desvantagens

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Matthew B.
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Help Desk Where You Want It

Avaliado em 06/06/2021

Starting a new role in the organization that had no Help Desk and no history or structure;...

Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Vantagens

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Desvantagens

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Alternativas consideradas

ServiceNow, Zoho Desk e Zendesk

Razões para mudar para o Spiceworks

First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Exibindo 5 avaliações de 496 Leia todas as avaliações

Perguntas frequentes sobre o Spiceworks

Abaixo estão algumas perguntas frequentes sobre o Spiceworks.

O Spiceworks oferece os seguintes planos de pagamento:

  • Modelo de preços: Versão gratuita
  • Teste Grátis: Disponível

Os clientes habituais do Spiceworks são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Spiceworks está nos seguintes idiomas:

alemão, inglês

O Spiceworks é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

Não temos informações sobre quais integrações o Spiceworks oferece.

O Spiceworks oferece as seguintes opções de suporte:

FAQs/Fórum, Base de conhecimento, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Spiceworks.