Spiceworks

Software de monitoramento de servidores

4,4 /5 (479 avaliações) Escreva uma avaliação!

Resumo do Spiceworks

O que é o Spiceworks?

Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede.

Resumo do Spiceworks

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Gratuito
Relação qualidade/preço

Recursos do Spiceworks

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 3, Índia, Japão, Alemanha
Idiomas
Alemão, Inglês

Mídias

Spiceworks - Vídeo Captura de tela do Spiceworks:

Spiceworks - Avaliações

Spiceworks - Avaliações

Classificação geral
4,4
/
5
Excelente
247

Muito bom
182

Regular
38

Ruim
11

Péssimo
1

Relação qualidade/preço
4,6
Recursos
4,2
Praticidade
4,3
Suporte ao cliente
4,2
90% dos usuários recomendam este app
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


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Patrick C.

Best ticketing system

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call


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Josh B.

Awesome IT Help Desk software, horrible inventory system.


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Ben M.

Great product for a small team

Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.


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John K.

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.


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Jesica B.
Setor: Seguros
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Spiceworks will answer all your questions

Usado Diariamente durante Mais de um ano
Avaliado em 07/03/2019
Fonte da avaliação: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vantagens

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Desvantagens

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Patrick C.
Setor: Software
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Best ticketing system

Usado Diariamente durante Mais de dois anos
Avaliado em 10/02/2020
Fonte da avaliação: Capterra

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Vantagens

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Desvantagens

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Josh B.
Traduzido para o Português
Traduzido para o Português

Awesome IT Help Desk software, horrible inventory system.

Usado Diariamente durante Mais de dois anos
Avaliado em 10/11/2017
Fonte da avaliação: Capterra

Vantagens

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Desvantagens

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Ben M.
Setor: Bancos
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Great product for a small team

Usado Diariamente durante Mais de dois anos
Avaliado em 31/08/2020
Fonte da avaliação: Capterra

Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.

Vantagens

For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use.

Desvantagens

Functionality is lacking compared to other software's in the market, however as it's free this is understandable.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

John K.
Setor: Rede de computadores
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

SpiceWorks Cloud IT helpdesk for free!

Usado Diariamente durante Mais de dois anos
Avaliado em 21/10/2019
Fonte da avaliação: Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Vantagens

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Desvantagens

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,6/10
Baseado em 479 usuários
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Preço do Spiceworks

Preço do Spiceworks

A partir de
N/A
Teste Grátis
Gratuito
Relação qualidade/preço
Relação qualidade/preço
4,6/5
Baseado em 479 usuários
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Recursos do Spiceworks

Recursos do Spiceworks

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Função de busca
Gerenciamento de usuários
Gestão de conformidade
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Relatórios e estatística
Visualização de dados
Recursos
4,2/5
Baseado em 479 usuários
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Categorias

Perguntas frequentes sobre o Spiceworks

Perguntas frequentes sobre o Spiceworks

Abaixo estão algumas perguntas frequentes sobre o Spiceworks.

P: Que tipo de planos o Spiceworks oferece?

O Spiceworks oferece os seguintes planos de pagamento:

Modelo de preços: Gratuito

Teste Grátis: Não disponível

P: Quais são os principais recursos do Spiceworks?

Não temos informações sobre os recursos do Spiceworks.

P: Quem costuma usar o Spiceworks?

Os clientes habituais do Spiceworks são:

Pequenas empresas, Empresas de médio porte

P: Em que idioma o Spiceworks está?

O Spiceworks está nos seguintes idiomas:

Alemão, Inglês

P: Que tipo de planos o Spiceworks oferece?

O Spiceworks tem os seguintes planos de preços:

Gratuito

P: O Spiceworks é compatível com disponíveis móveis?

O Spiceworks é compatível com os seguintes dispositivos:

Android

P: O Spiceworks se integra com quais outros aplicativos?

O Spiceworks se integra com os seguintes aplicativos:

AlertOps, Cherwell, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, Splashtop Remote Support, ZipBooks, Zoho Assist

P: Que nível de suporte o Spiceworks oferece?

O Spiceworks oferece as seguintes opções de suporte:

FAQs, Base de conhecimento