
Sobre o Spiceworks
Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede.
Preços a partir de:
N/A
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Spiceworks
Dispositivos
Porte da empresa
Mercados
Austrália, Canadá, China, Alemanha, Reino Unido, Índia, Japão, Estados Unidos e outros 3
Idiomas
alemão, inglês
Preços a partir de:
N/A
- Versão gratuita
- Teste Grátis
- Assinatura
5 principais alternativas ao Spiceworks
Imagens

Recursos
Total de recursos do Spiceworks: 49
Alternativas
Zendesk

Zoho Desk

Freshdesk

ManageEngine Endpoint Central

Avaliações
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- Setor: Alimentação e bebidas
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Ideal free helpdesk for small to medium businesses
Avaliado em 10/09/2021
Overall I have been very happy with Spiceworks, especially the community of users.
Overall I have been very happy with Spiceworks, especially the community of users.
Vantagens
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Desvantagens
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Help Desk Where You Want It
Avaliado em 06/06/2021
Starting a new role in the organization that had no Help Desk and no history or structure;...
Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Vantagens
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Desvantagens
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Razões para mudar para o Spiceworks
First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.- Setor: Telecomunicações
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Spiceworks Helpdesk - A great option for small business or a start up operation.
Avaliado em 10/05/2022
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a...
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.
Vantagens
I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.
Desvantagens
I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Awesome IT Help Desk software, horrible inventory system.
Avaliado em 10/11/2017
Vantagens
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
Desvantagens
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.
We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.
We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
- Setor: Suprimentos e equipamentos para empresas
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Simple Ticketing tool that gets the job done.
Avaliado em 23/06/2022
Vantagens
Simple and effortless tool to manage tickets.
Desvantagens
Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible.
Perguntas frequentes sobre o Spiceworks
Abaixo estão algumas perguntas frequentes sobre o Spiceworks.P: Que tipo de planos o Spiceworks oferece?
O Spiceworks oferece os seguintes planos de pagamento:
- Modelo de preços: Versão gratuita
- Avaliação gratuita: Disponível
P: Quem costuma usar o Spiceworks?
Os clientes habituais do Spiceworks são:
Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
P: Em que idioma o Spiceworks está?
O Spiceworks está nos seguintes idiomas:
alemão, inglês
P: O Spiceworks é compatível com disponíveis móveis?
O Spiceworks é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Spiceworks se integra com quais outros aplicativos?
Não temos informações sobre quais integrações o Spiceworks oferece.
P: Que nível de suporte o Spiceworks oferece?
O Spiceworks oferece as seguintes opções de suporte:
FAQs/Fórum, Base de conhecimento, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Spiceworks.
- Programas de Monitoramento de Sites
- Software de Gestão de Ativos de TI
- Software de Sistemas Administrativos
- Software para IT, Servidor e Monitoramento de Rede
- Sistemas de Gestão de Desempenho de Aplicações
- Software de Tickets de Atendimento ao Cliente
- Sistemas de Monitoramento de Problemas
- Ferramentas de TI
- Programas de Serviço de TI
- Software de Solução de Problemas de Rede
- Sistemas de Service Desk
- Sistemas de Segurança de Rede