Spiceworks

Software de monitoramento de servidores

4,4 /5 (474 avaliações) Escreva uma avaliação!

Resumo do Spiceworks

O que é o Spiceworks?

Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede.

Resumo do Spiceworks

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Gratuito
Relação qualidade/preço

Recursos do Spiceworks

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, Japão, América Latina, África e Oriente Médio
Idiomas
Inglês, Alemão

Capturas de tela

Captura de tela do Spiceworks:
Captura de tela do Spiceworks:

Spiceworks - Avaliações

Spiceworks - Avaliações

Classificação geral
4,4
/
5
Excelente
247

Muito bom
178

Regular
37

Ruim
11

Péssimo
1

Relação qualidade/preço
4,6
Recursos
4,2
Praticidade
4,3
Suporte ao cliente
4,2
90% dos usuários recomendam este app
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


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John K.

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.


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Steven C.

Spiceworks Helpdesk Cloud - Small Enterprise

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization


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Josh B.

Awesome IT Help Desk software, horrible inventory system.


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Avaliador Verificado

Amazing for the Price (FREE)

I don't know why I didnt try this soon, i think you presume if something doesnt have a high price tag then it wont be any good, but i was very wrong.


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Jesica B.
Setor: Seguros
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Spiceworks will answer all your questions

Usado Diariamente durante Mais de um ano
Avaliado em 07/03/2019
Fonte da avaliação: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vantagens

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Desvantagens

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

John K.
Setor: Rede de computadores
Porte da empresa: Profissional autônomo
Traduzido para o Português

SpiceWorks Cloud IT helpdesk for free!

Usado Diariamente durante Mais de dois anos
Avaliado em 21/10/2019
Fonte da avaliação: Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Vantagens

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Desvantagens

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Steven C.
Setor: Ensino fundamental e médio
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Spiceworks Helpdesk Cloud - Small Enterprise

Usado Diariamente durante Mais de dois anos
Avaliado em 10/05/2020
Fonte da avaliação: Capterra

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization

Vantagens

This application is extremely easy to set up and configure. It can be configured as an on-premise application or in the cloud. Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned. Tickets can be automatically assigned to individuals or teams based on configurable categories and ticket rules. There are standard data entry fields included and the administrator can add additional fields as needed. For example, during the Coronavirus pandemic, with everyone working from home, we added a mandatory phone number data entry field to our ticket layout. Data entry fields can be made mandatory if desired.

When a ticket is created by a user, the ticket is entered into the system with all of the information provided by the user and the user receives a confirmation email. The ticket will be assigned to the proper support agent or team based on the rules configured within the application. Any replies to that email are automatically added to the ticket with date and time added. Tickets can be easily closed upon completion. Duplicate tickets can be merged into one ticket which helps with management of the ticket queue.

The user portal is easily customizable with company name and other options. Users can even attach a screenshot or other file to the ticket to provide useful information beyond the text description of the user problem.

Best of all, it can be used for free.

Desvantagens

Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications. Reporting is not as robust as some other applications. However, you can easily download information in .csv format and create your own reports if needed.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Josh B.
Traduzido para o Português

Awesome IT Help Desk software, horrible inventory system.

Usado Diariamente durante Mais de dois anos
Avaliado em 10/11/2017
Fonte da avaliação: Capterra

Vantagens

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Desvantagens

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
Setor: Atacadistas
Porte da empresa: 51-200 funcionários
Traduzido para o Português

Amazing for the Price (FREE)

Usado Diariamente durante 1 a 5 meses
Avaliado em 26/03/2020
Fonte da avaliação: Capterra

I don't know why I didnt try this soon, i think you presume if something doesnt have a high price tag then it wont be any good, but i was very wrong.

Vantagens

I love the ease of the ticketing system and the professionalism of the emails that come out from it. I have used some other IT help desk platforms but this one works really well.

Desvantagens

The app isnt particularly slick but it works. I think in they could spend a bit more time on the app it would increase their portfolio tenfold. For the price it is a gem and you cannot go wrong.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8,6/10
Baseado em 474 usuários
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Preço do Spiceworks

Preço do Spiceworks

A partir de
N/A
Teste Grátis
Gratuito
Relação qualidade/preço
Relação qualidade/preço
4,6/5
Baseado em 474 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Spiceworks

Recursos do Spiceworks

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Gestão de conformidade
Gestão de permissões
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Permissões por função
Relatórios e estatística
Visualização de dados
Recursos
4,2/5
Baseado em 474 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Perguntas frequentes sobre o Spiceworks

Perguntas frequentes sobre o Spiceworks

Abaixo estão algumas perguntas frequentes sobre o Spiceworks.

P: Que tipo de planos o Spiceworks oferece?

O Spiceworks oferece os seguintes planos de pagamento:

Modelo de preços: Gratuito

Teste Grátis: Não disponível

P: Quais são os principais recursos do Spiceworks?

Não temos informações sobre os recursos do Spiceworks.

P: Quem costuma usar o Spiceworks?

Os clientes habituais do Spiceworks são:

Empresas de médio porte, Pequenas empresas

P: Em que idioma o Spiceworks está?

O Spiceworks está nos seguintes idiomas:

Inglês, Alemão

P: Que tipo de planos o Spiceworks oferece?

O Spiceworks tem os seguintes planos de preços:

Gratuito

P: O Spiceworks é compatível com disponíveis móveis?

O Spiceworks é compatível com os seguintes dispositivos:

Android

P: O Spiceworks se integra com quais outros aplicativos?

O Spiceworks se integra com os seguintes aplicativos:

AlertOps, Cherwell, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, Splashtop Remote Support, ZipBooks, Zoho Assist

P: Que nível de suporte o Spiceworks oferece?

O Spiceworks oferece as seguintes opções de suporte:

FAQs, Base de conhecimento