Spiceworks

Spiceworks

Server monitoring software

4.4/5 (461 avaliações)

Resumo do Spiceworks

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Gratuito
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, China, Europa e outros 5, Alemanha, Índia, Japão, América Latina, África e Oriente Médio

Idiomas

Inglês, Alemão

Spiceworks - Avaliações

Classificação geral
4.4/5
90% avaliações positivas
241
Excelente
175
Muito bom
33
Regular
11
Ruim
1
Péssimo
Avaliador Verificado
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SpiceWorks does the job, for free-ninety-nine.

Usado Diariamente durante Mais de dois anos
Avaliado em 17/10/2019
Fonte da avaliação: Capterra

Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage those emails in their own way - flagging for followup, marking as unread, subfolders of their inbox, reminders, etc. Issues often were forgotten before being resolved as they moved further down in the IT inbox. We would often work on issues that another IT person already knew the answer to, thus wasting time. Spiceworks has made it so much easier to keep track of issues and their resolutions. IT supervisors can see at a glance if any of their people are struggling, and how quickly issues are resolved. Each ticket is categorized (Phone System, PC Hardware, Network, etc.) so its easy to see if things are getting better or worse. You can reply to a ticket with a suggested solution, categorize it, and close it, all using the "Tickets Anywhere" keywords.

Vantagens

It allows us to prioritize tickets, identify recurring problems, and prevent requests from "falling through the cracks". It provides our employees a single email address for getting help without them having to know who in IT does what. It is fairly configurable to meet different needs - we use it for warehouse and logistics issues as well as IT Help Desk. Tickets can be assigned, categorized, closed, etc. using "Tickets Anywhere" keywords when replying to the email so you don't even have to open the site to work tickets.

Desvantagens

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost. Due to this we sometimes have to ask the user to forward the email directly to us in order to see the original. There is a delay of between 1 and 5 minutes after an email is sent to Spiceworks before the Spiceworks email is received by team members, so we occasionally have more than one person starting to work on a ticket at the same time - especially if the ticket can be resolved simply by replying to the email.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Jesica B.
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Spiceworks will answer all your questions

Usado Diariamente durante Mais de um ano
Avaliado em 07/03/2019
Fonte da avaliação: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vantagens

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Desvantagens

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Amber T.
Traduzir com Google

Very User-Friendly

Usado Diariamente durante 6 a 12 meses
Avaliado em 30/08/2018
Fonte da avaliação: Capterra

It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.

Vantagens

Oh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.

Desvantagens

The attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação

10.0/10
Victor A.
Traduzir com Google

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

Usado Diariamente durante Mais de dois anos
Avaliado em 06/06/2018
Fonte da avaliação: SoftwareAdvice

I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.

Vantagens

The ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code.
We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.

Desvantagens

Spiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning.
Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Avaliador Verificado
Traduzir com Google

Spiceworks IT Helpdesk offers great value for money. Most outstanding is the support.

Usado Diariamente durante Mais de dois anos
Avaliado em 04/05/2018
Fonte da avaliação: Capterra

The software provides a complete inventory even if stretched over multiple locations and networks; a complete ticketing system, knowledge base system and many other tools that are of good quality to manage day to day incidences and requests.
The inventory scan provides great detail of networked devices and peripherals e.g. serials, make, model, status, warranty and many more.
Customisable views allow you to quickly focus on the details necessary to troubleshoot issues.

Vantagens

Community forum. Personally, I consider forums a waste of time since you normally have to look for ages and still never get the answer you need. Communities are based that "someone has experienced this problem before" and is willing to share in all detail what the problem (can be awkward) and share the solution as well.
On the Spiceworks community (cheers!), we have always found answers that you usually only find on paid communities (details, scripts etc). The software (FREE!) gives you a great overview, even if you are spread over multiple locations and/or multiple networks. A complete inventory and a ticketing system that are customisable and ready to integration software and scripts. What more do you want for free?

Desvantagens

This is definitely not the worst but it takes a bit of getting used how Spiceworks operates. Like other platforms there is a learning curve. Some integration with other 3rd party software might not be straight forward but then there is the awesome community.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Spiceworks

A partir de
N/A
Opções de preços
Avaliação gratuita
Gratuito
Relação qualidade/preço

Recursos do Spiceworks

  • Monitoramento

  • API
  • Acompanhamento de atividades
  • Alertas/transferência
  • Auditoria
  • Controle do acesso
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Ferramentas de colaboração
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração de aplicativos
  • Integração de terceiros
  • Interface para arrastar e soltar
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Relatórios e estatística
  • Relatórios em tempo real
  • Segurança de SSL

Mais informações sobre Spiceworks

Principais recursos do Spiceworks

  • Access Bandwidth Monitoring
  • Create & view alerts for Windows events
  • Create Custom Monitors
  • Monitor & Manage Email
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
  • Monitor the health of your MS Exchange server
  • Real-Time Windows Performance Monitoring
  • Track disk space, software installs, anti-virus subscription

Perguntas frequentes sobre o Spiceworks

Abaixo estão algumas perguntas frequentes sobre o Spiceworks.

P: Que tipo de planos o Spiceworks oferece?

O Spiceworks oferece os seguintes planos de pagamento:

Modelo de preços: Gratuito

Avaliação gratuita: Não disponível

P: Quais são os principais recursos do Spiceworks?

O Spiceworks oferece os seguintes recursos:

  • Access Bandwidth Monitoring
  • Create & view alerts for Windows events
  • Create Custom Monitors
  • Monitor & Manage Email
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
  • Monitor the health of your MS Exchange server
  • Real-Time Windows Performance Monitoring
  • Track disk space, software installs, anti-virus subscription

P: Quem costuma usar o Spiceworks?

Os clientes habituais do Spiceworks são:

Empresas de médio porte, Pequenas empresas

P: Em que idioma o Spiceworks está?

O Spiceworks está nos seguintes idiomas:

Inglês, Alemão

P: Que tipo de planos o Spiceworks oferece?

O Spiceworks tem os seguintes planos de preços:

Gratuito

P: O Spiceworks é compatível com disponíveis móveis?

O Spiceworks é compatível com os seguintes dispositivos:

Android

P: O Spiceworks se integra com quais outros aplicativos?

O Spiceworks se integra com os seguintes aplicativos:

AlertOps, Cherwell Service Management, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, ZipBooks, Zoho Assist

P: Que nível de suporte o Spiceworks oferece?

O Spiceworks oferece as seguintes opções de suporte:

FAQs, Base de conhecimento

Produtos populares