Sobre o Spiceworks

Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede.


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Spiceworks

4,4 (548)
Not available in your country
VS.
Highly reviewed

Preço inicial

No pricing found
15,00 US$
mês

Opções de preços

Versão gratuita
Versão de teste gratuita
Versão gratuita
Versão de teste gratuita

Recursos

55
128

Integrações

No integrations found
85

Praticidade

4,3 (548)
4,5 (3 154)

Relação qualidade/preço

4,6 (548)
4,4 (3 154)

Atendimento ao cliente

4,2 (548)
4,5 (3 154)

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Avaliações

Classificação geral

4,4 /5
(548)
Relação qualidade/preço
4,6/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,2/5

Já tem o Spiceworks?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Exibindo 5 avaliações de 548
Carlos
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Spiceworks

Avaliado em 28/09/2022

Vantagens

Gerenciamento de ativos e rastreabilidade dos ativos são de alto valor e proporciona um ótimo gerenciamento e visibilidade.

Desvantagens

Possui muitas propagandas durante a troca de páginas em visibilidade dos recursos.

Sergey
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great HelpDesk / Inventory solution

Avaliado em 04/07/2018

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit...

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Vantagens

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Desvantagens

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

Sergio
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Outro durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great solution if you don't need advanced features, but still need to track issues

Avaliado em 28/05/2021

I implemented and used it in some companies of different sizes, where requests were managed by a...

I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.

Vantagens

If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.

Desvantagens

There's almost no automation (really basic), and you cannot manage different queues to route tickets to.

Alternativas consideradas

ManageEngine ServiceDesk Plus

Razões para mudar para o Spiceworks

Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.
Michael
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Spiceworks IT Help Desk - So Good, Missing So Little

Avaliado em 11/09/2018

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately,...

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Vantagens

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Desvantagens

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.

The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

Alex
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Excellent starting place for Ticketing System and for Full Implementations

Avaliado em 13/06/2023

An excellent helpdesk ticketing system that if you don't have one in place should be your first...

An excellent helpdesk ticketing system that if you don't have one in place should be your first stop for getting started.

Vantagens

It offers a free service which is very usable, and an excellent place for any business to start if they current do not have a helpdesk ticket/reporting system. Centrally mange all the helpdesk jobs rather than relying on emails, which can be missed. Can be upgraded with a subscription to get even more features and remove advertisements.

Desvantagens

Only initial downside people might not like is the advertising that is built into the free version, but it is totally understandable for Spiceworks to have this, and it is not intrusive. Some of the features you might want could be only available under a subscription but all worthy ticketing systems are not free. Setup could seem daunting for a novice user but there is plenty of support and guides.

Alternativas consideradas

Freshservice
Exibindo 5 avaliações de 548 Leia todas as avaliações

Perguntas frequentes sobre o Spiceworks

Abaixo estão algumas perguntas frequentes sobre o Spiceworks.

O Spiceworks oferece os seguintes planos de pagamento:

  • Modelo de preços: Versão gratuita
  • Avaliação gratuita: Disponível

Os clientes habituais do Spiceworks são:

Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000

O Spiceworks está nos seguintes idiomas:

alemão, inglês

O Spiceworks é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

Não temos informações sobre quais integrações o Spiceworks oferece.

O Spiceworks oferece as seguintes opções de suporte:

FAQs/Fórum, Base de conhecimento, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Spiceworks.