Sobre o mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Preços a partir de:

US$ 169,00/mês

  • Teste Grátis
  • Código aberto
  • Assinatura

Principais benefícios do mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Dispositivos

Porte da empresa

P M G

Mercados

Canadá, Estados Unidos

Idiomas

inglês

Preços a partir de:

US$ 169,00/mês

  • Teste Grátis
  • Código aberto
  • Assinatura

Imagens

mHelpDesk Reports
mHelpDesk Service Items
mHelpDesk Invoices
mHelpDesk Estimates
mHelpDesk Menu
mHelpDesk Dashboard
mHelpDesk Work Orders
Ver mais 8
mHelpDesk - Vídeo
Captura de tela do mHelpDesk: mHelpDesk Reports Captura de tela do mHelpDesk: mHelpDesk Service Items Captura de tela do mHelpDesk: mHelpDesk Invoices Captura de tela do mHelpDesk: mHelpDesk Estimates Captura de tela do mHelpDesk: mHelpDesk Menu Captura de tela do mHelpDesk: mHelpDesk Dashboard Captura de tela do mHelpDesk: mHelpDesk Work Orders

Recursos

Total de recursos do mHelpDesk: 170

  • API
  • Acesso para Celular
  • Acompanhamento de atividades
  • Adicionar & editar fotos
  • Administração de chaveiros
  • Agendamento
  • Agendamento automatizado
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento de manutenção
  • Agendamento de trabalhos
  • Agendamento em tempo real
  • Alertas do celular
  • Alertas/notificações
  • Alertas/transferência
  • Aplicativo móvel
  • Armazenamento de arquivos
  • Arrastar e soltar
  • Assinatura digital
  • Assinatura eletrônica
  • Auditoria de inventário
  • Automação dos processos comerciais
  • Backup automático
  • Banco de dados de contatos
  • Banco de dados de custos
  • Banco de dados de funcionários
  • Banco de dados do cliente
  • Biblioteca de comentários
  • CRM
  • Calendário de eventos
  • Campanhas gota a gota
  • Campos personalizáveis
  • Captura de assinatura por celular
  • Catalogação/Categorização
  • Catálogo de serviço
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Compras e recebimento
  • Compromissos recorrentes
  • Comércio e indústria
  • Conciliação bancária
  • Configurador de produto
  • Configuração do fluxo de trabalho
  • Contas de clientes
  • Controle de estoque
  • Controle de horas
  • Controle de horas e despesas
  • Controle de tempo offline
  • Controle de tempo por celular
  • Controle do processo de aprovação
  • Controle móvel do pessoal
  • Controles/permissões de acesso
  • Convites e lembretes por e-mail
  • Cotação automática
  • Criação de diagramas
  • Criação de ordem de serviço
  • Cronograma de instalações
  • Custos do trabalho
  • Dados em tempo real
  • Estimativas
  • Extração de dados
  • Filtros
  • Formulários personalizáveis
  • GPS
  • Geração de relatórios de atendimento
  • Gerenciamento de configuração
  • Gerenciamento de contatos
  • Gerenciamento de documentos
  • Gerenciamento de e-mails
  • Gerenciamento de faturas
  • Gerenciamento de fornecedores
  • Gestão da base de conhecimento
  • Gestão da manutenção
  • Gestão da manutenção do solo
  • Gestão de armazéns
  • Gestão de atividades
  • Gestão de ativos de TI
  • Gestão de ativos fixos
  • Gestão de auditorias
  • Gestão de calendários
  • Gestão de calibração
  • Gestão de call centers
  • Gestão de cartões de crédito
  • Gestão de clientes
  • Gestão de clientes
  • Gestão de contratos e licenças
  • Gestão de descontos
  • Gestão de detentos
  • Gestão de equipamentos
  • Gestão de estoques
  • Gestão de estoques de fabricação
  • Gestão de estoques do varejo
  • Gestão de expedição
  • Gestão de formulários
  • Gestão de fornecedores
  • Gestão de frotas
  • Gestão de funcionários
  • Gestão de incidentes
  • Gestão de inspeções
  • Gestão de lançamento
  • Gestão de leads
  • Gestão de pedidos de trabalho
  • Gestão de preços
  • Gestão de projetos
  • Gestão de reclamações
  • Gestão de tarefas
  • Gestão de trabalhos
  • Gestão de tíquetes
  • Gestão de visitantes
  • Gestão do SLA (acordo do nível de serviço)
  • Gestão financeira
  • Gestão preventiva
  • Gestão técnica
  • Histórico de atendimento
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Imóveis residenciais
  • Inspeções comerciais
  • Inspeções residenciais
  • Integração da contabilidade
  • Integração de QuickBooks
  • Integrações de terceiros
  • Lembretes
  • Manutenção de equipamentos
  • Mapas geográficos
  • Modelos
  • Modelos personalizáveis
  • Monitoramento de tempo online
  • Orçamentos de reparação
  • Orçamentos/estimativas
  • Otimização de estoques
  • Pagamentos eletrônicos
  • Pagamentos parciais
  • Painel de atividades
  • Paisagismo
  • Para escolas
  • Para instaladores comerciais e/ou industriais
  • Planejamento de pessoal
  • Portal de autoatendimento
  • Portal do cliente
  • Portal do funcionário
  • Processamento de cartões de crédito
  • Processamento de pagamentos
  • Propriedades comerciais
  • Rastreamento de equipamentos
  • Rastreamento de garantias
  • Rastreamento de interações
  • Rastreamento de irrigações
  • Rastreamento de recursos
  • Rastreamento de trabalho
  • Rastreamento do custo
  • Registro automático de tempo
  • Registro de auditoria
  • Relatório de historiais
  • Relatórios e análise de dados
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Relógio de ponto online
  • Reservas online
  • Respondedores automáticos
  • Resumo de relatórios
  • Roteamento
  • Segurança de SSL
  • Sincronização de calendários
  • Tarifas de mão de obra
  • Taxas de cobrança múltiplas
  • Tíquetes de reparação
  • Visualização de dados
  • Várias localizações

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Avaliações

Classificação geral

4,3 /5
(795)
Relação qualidade/preço
3,9/5
Recursos
4/5
Praticidade
4,3/5
Suporte ao cliente
4,4/5

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Exibindo 5 avaliações de 795
Mark J.
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Our experience has been extremely positive. No other company would go this far for a customer.

Avaliado em 02/02/2018

We are completely cloud-based, completely mobile, our response time has decreased and profits have...

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Vantagens

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Desvantagens

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Resposta do mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell B.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Field Service Software for any Business to Stay Organized

Avaliado em 09/10/2020

Overall I have had a really good experience, anytime I have ran into a problem which is not very...

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vantagens

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Desvantagens

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Ken P.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

mHelpDesk/HomeAdvisor

Avaliado em 03/10/2019

The weaknesses we struggled through for the first 2 years really left it on the back burner as far...

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

Vantagens

1. The calendar integration with Google worked well and the appointment processing flow was good enough.

2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.

3. The support team is pretty responsive and helpful when available.

4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.

Desvantagens

1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.

2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.

3. Having more than one invoice and/or email template would've been a huge plus.

4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.

5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.

Resposta do mHelpDesk

Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.

Julie H.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Customer Support

Avaliado em 30/05/2019

Overall has been great! I went to another company and came back to MHelpDesk cause the other...

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Vantagens

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Desvantagens

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Resposta do mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 501-1.000 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

For the small business owner, this is a MUST

Avaliado em 16/10/2019

It was suggested we try Quickbooks as well, and we did not like how that program interface looked....

It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users.

Vantagens

We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone.

Desvantagens

The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs.

Resposta do mHelpDesk

We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer!

Exibindo 5 avaliações de 795 Leia todas as avaliações

Perguntas frequentes sobre o mHelpDesk

Abaixo estão algumas perguntas frequentes sobre o mHelpDesk.

O mHelpDesk oferece os seguintes planos de pagamento:

  • A partir de: US$ 169,00/mês
  • Modelo de preços: Código aberto, Assinatura
  • Teste Grátis: Disponível

Não temos informações sobre os recursos do mHelpDesk.

Os clientes habituais do mHelpDesk são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O mHelpDesk está nos seguintes idiomas:

inglês

O mHelpDesk é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O mHelpDesk se integra com os seguintes aplicativos:

Authorize.Net, Close, Google Analytics, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online Advanced, Quickbooks Online, Stripe, Twilio Voice, WordPress

O mHelpDesk oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para mHelpDesk.