Sobre o mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Principais benefícios do mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos, Canadá

Idiomas

Inglês

Imagens

mHelpDesk Reports
mHelpDesk Service Items
mHelpDesk Invoices
mHelpDesk Estimates
mHelpDesk Menu
mHelpDesk Dashboard
mHelpDesk Work Orders
Ver mais 8
mHelpDesk - Vídeo
Captura de tela do mHelpDesk: mHelpDesk Reports Captura de tela do mHelpDesk: mHelpDesk Service Items Captura de tela do mHelpDesk: mHelpDesk Invoices Captura de tela do mHelpDesk: mHelpDesk Estimates Captura de tela do mHelpDesk: mHelpDesk Menu Captura de tela do mHelpDesk: mHelpDesk Dashboard Captura de tela do mHelpDesk: mHelpDesk Work Orders

Recursos

Total de recursos do mHelpDesk: 67

  • API
  • Acompanhamento de atividades
  • Alertas do celular
  • Alertas/transferência
  • Análise empresarial
  • Assinatura digital
  • Auditoria
  • Backup automático
  • Banco de dados de contatos
  • Banco de dados de funcionários
  • Banco de dados do cliente
  • Calendário de eventos
  • Campos personalizados
  • Captura de assinatura eletrônica
  • Captura de assinatura por celular
  • Cobrança e faturamento
  • Conciliação bancária
  • Contas de clientes
  • Controle móvel do pessoal
  • Convites e lembretes por e-mail
  • Criação de diagramas
  • Criação de relatórios personalizável
  • Custos do trabalho
  • Dados em tempo real
  • Drip marketing
  • Estimativas
  • Extração de dados
  • Filtro de conteúdo
  • Formulários personalizados
  • GPS
  • Gerenciamento de faturas
  • Gestão de atividades
  • Gestão de calendários
  • Gestão de funcionários
  • Gestão de pedidos de trabalho
  • Gestão de reclamações
  • Gestão de trabalhos
  • Histórico de contatos
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação de dados
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integração de QuickBooks
  • Integração de cartão de crédito
  • Interface para arrastar e soltar
  • Lembretes
  • Mapas geográficos
  • Modelos personalizáveis
  • Notas do projeto
  • Notificações automáticas
  • Pagamentos eletrônicos
  • Pagamentos parciais
  • Painel de atividades
  • Portal do cliente
  • Portal do funcionário
  • Processamento de cartões de crédito
  • Rastreamento de historial
  • Rastreamento de trabalho
  • Recebimento
  • Registro de auditoria
  • Relatórios em tempo real
  • Respondedores automáticos
  • Segurança de SSL
  • Sincronização de calendário com Google
  • Visualização de dados
  • Várias localizações

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Avaliações

Classificação geral

4,3 /5
(794)
Relação qualidade/preço
3,9/5
Recursos
4/5
Praticidade
4,3/5
Suporte ao cliente
4,4/5

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Exibindo 5 avaliações de 794
Mark J.
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Our experience has been extremely positive. No other company would go this far for a customer.

Avaliado em 02/02/2018

We are completely cloud-based, completely mobile, our response time has decreased and profits have...

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Vantagens

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Desvantagens

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Resposta do mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell B.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Field Service Software for any Business to Stay Organized

Avaliado em 09/10/2020

Overall I have had a really good experience, anytime I have ran into a problem which is not very...

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vantagens

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Desvantagens

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Luis C.
Classificação geral
  • Setor: Segurança e investigações
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Update to previous review after 3 years

Avaliado em 24/07/2019

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right...

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Vantagens

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Desvantagens

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Resposta do mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Moises D.
Classificação geral
  • Setor: Materiais de construção
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best app

Avaliado em 20/11/2020

I have been using this application for 2 years. it is quick and easy to use

I have been using this application for 2 years. it is quick and easy to use

Vantagens

Equality Builders, easy to use, keep track of all assigned work.

Desvantagens

I believe that it is the most complete app, for my work I think it is the best

Julie H.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Customer Support

Avaliado em 30/05/2019

Overall has been great! I went to another company and came back to MHelpDesk cause the other...

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Vantagens

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Desvantagens

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Resposta do mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Exibindo 5 avaliações de 794 Leia todas as avaliações

Perguntas frequentes sobre o mHelpDesk

Abaixo estão algumas perguntas frequentes sobre o mHelpDesk.

O mHelpDesk oferece os seguintes planos de pagamento:

  • Modelo de preços: Assinatura, Código aberto
  • Teste Grátis: Disponível

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

O mHelpDesk oferece os seguintes recursos:

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

Os clientes habituais do mHelpDesk são:

Pequenas empresas, Autônomos, Empresas de médio porte

O mHelpDesk está nos seguintes idiomas:

Inglês

O mHelpDesk é compatível com os seguintes dispositivos:

Android, iPhone, iPad

O mHelpDesk se integra com os seguintes aplicativos:

Authorize.net, BirdEye, Clear Spider, Google Workspace, Mailchimp, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Twilio, Wordpress

O mHelpDesk oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo

Categorias relacionadas

Veja todas as categorias de software encontradas para mHelpDesk.