mHelpDesk

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.3/5 (758 avaliações)

Resumo do mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Código aberto
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Canadá, Estados Unidos

Idiomas

Inglês

Avaliações do mHelpDesk

Classificação geral
4.3/5
86% avaliações positivas
480
Excelente
169
Muito bom
48
Média
21
Ruim
40
Péssimo
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Great if You Have to Make Invoices in the Field

Usado Diariamente durante Mais de um ano
Avaliado em 14/01/2019
Fonte da avaliação: Capterra

GOOD.
mHelpDesk does what I need it to do. It is affordable for a small shop. It's the only software that allowed my, not-so-computer-literal, technicians to create detailed invoices in the field AND HAND IT TO THE CUSTOMER, and record payment.
I would recommend it.
Most of my frustrations come from having such a very functional software package and my techs have to fill out paper timesheets. All the data needed to create a timesheet exists in the Price List including Items or fields called Labor-Travel, Labor-Tech or Labor-Apprentice. The time they signed in and signed out exists in the items list of the invoice. All we need is a report that can filter this data and voila we have timesheets.

Vantagens

Support is very good.
Works great if you make many invoices in the field, print them and hand them to customers. Must have internet signal.
Email Invoice with Payment Button. Customer clicks the button and pays with credit card.
Easily convert Estimates to Service Call to Invoice.
Customer Info with multiple jobsites easily managable.
Great mobile app., fluid, very functional, easy to use.
Intuitive desktop platform.
Works great with QuickBooks Desktop.

Desvantagens

You will have to pay to retrive YOUR DATA when you leave mHelpDesk.
No inventory. Don't let them fool you. You cannot create PO's and have to go to a price list, select and item, delete the quantity, and enter the new quantity everytime you want to add inventory. No inventory history.
No Time sheets. Again, don't let them fool you. Technicians can sign in in the morning and sign out in the afternoon and you can print a report. That's it. No phase codes. Cannot label time entries. No way to associate payroll to billable hours/ServiceCalls/Jobs.
Custom Reports? Never could create one that was usefull and I have 20 yrs experience in MS Access.

Resposta do mHelpDesk

Tim--thank you so much for this detailed and very helpful feedback! We will share it with the product team so they can explore some of the ideas that you've raised.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

5.0/10
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Reports

Usado Diariamente durante Mais de um ano
Avaliado em 04/04/2018
Fonte da avaliação: Capterra

- great customer service availability by phone and online chat.
- easy scheduling.
- mobile app for technicians on the road.

Vantagens

With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel.

Desvantagens

I don't like the way the reports are set up. There should be at least one report available that we can select/ search for all the fields that we need included. At the moment the customer custom fields can NOT be selected. Although this is a database that we're working on and theoretically all fields can be searched. I think it is not only us that ran into this problem. I need to be able to select fields that are important to our business to filter out e.g. the customer, their address, email, phone number in a certain region.
Another problem that came up from the solution above is that those lists can not be edited and therefore always need to be deleted and re-entered. It would be great if that could be editable. If that function would be editable it would eliminate possible mistakes while re-entering the whole list of e.g. cities that were entered before.

Resposta do mHelpDesk

Hi Sigrid--thank you so much for this review and feedback on our reporting. We're always looking at ways to improve so this is very helpful, and will be shared with our product team. We appreciate it!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
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5+ year customer

Usado Diariamente durante Mais de dois anos
Avaliado em 25/04/2019
Fonte da avaliação: Capterra

I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning.

Vantagens

It has all the functions I need to do my job efficiently and they have had some nice updates over the years. Their customer service is great. I've always gotten representatives that are knowledgeable and nice. When I have a problem, I'm able to use the chat function and 99% of the time they get me answers. Even when that doesn't work, they answer my calls and fix the issues. Every customer service rep without exception has been very nice to work with.

Desvantagens

Sometimes they do updates that don't necessarily help with my day to day use of the program. I understand that they are servicing many different industries and needs and I can see the usefulness of the update. It would be nice if they made more of them optional. I have noticed a bit of a slow down in the program responsiveness. It isn't awful, but noticeable. I've done speed tests so I don't think it is my server but I'm not a computer geek so I can't be certain.

Resposta do mHelpDesk

Hi Carol, thank you for being a long-time mHelpDesk customer and for taking the time to share your experience. We're proud of our Customer Success team and we're thrilled to hear you've had good experiences with them over the years. As you mention, we are always finding ways to improve the software, and you should see additional improvements in the coming months. Thank you again for your business.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
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mHelpDesk lacks on the support

Usado Diariamente durante 1 a 5 meses
Avaliado em 27/02/2019
Fonte da avaliação: Capterra

Dispatching

Vantagens

It's quite easy to use, did not take long to get the hang of, but I am also very comfortable with computing and software. You would have to be since the documentations they have only go as far as showing you the default way of doing things. If your business does not follow their model exactly you will be customizing yourself for weeks to come. All-in-all though, the software is functional, no down time, and the servers are pretty quick.

Desvantagens

Ugh, there are several things to dislike. First and foremost, is the customer support. You will wait forever for a response, and when you finally get one, its just that, one. Then you have to wait another 30 mins for them to respond to your next sentence again. We are talking the same conversation here and they have 30 mins between replies. If it's my turn, it's my turn, don't leave every reply hanging. Second, they pick and choose what part of the terms & cond. they follow. It says, no refund, at all. Yet I know different because they refunded one month. THis was due to the fact that there software does not sync with quickbooks as advertised and I spent 2 weeks working on that. I had to create a whole new quickbooks, delete every single service from mHelpDesk (over 1200) and then recreate them in Quickbooks and then sync. A VERY LARGE undertaking and they did not help a single bit. They just waited until I was finished and refunded one month. When the software didn't work at first, I asked for a refund because they didn't hold up their end of the agreement, and they flat refused. Breached their own terms and everything, and still refused, and I was still within my trial time. Point is, make certain you want them first, because they will breach their own terms and tell you to get over it.

Resposta do mHelpDesk

David -- thank you for the review. I'm sorry to hear that the Quickbooks sync did not go as smoothly as it should have and that you did not have the best experience with our support team. We pride ourselves on focusing on customer support, so I will pass your feedback to that team to see how we can continue improving our service. If you have any other issues with your account please contact our team and we will be happy to help. Thank you for your business!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10
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Schedules/tracking/invoices/estimates

Usado Diariamente durante Mais de um ano
Avaliado em 29/03/2019
Fonte da avaliação: Capterra

The customer service team is always ready to help! I have searched and it is my belief for the money - you won't do better than mHelpDesk. It has taken our business to a new level.

Vantagens

This software has enabled me to eliminate one office person. The techs in the field use the app to complete estimates or invoices and then the program integrates with QuickBooks. This has eliminated paper tickets. I like that we can add pictures to a work order as this can be a vital tool for a job. The techs can also input data if they are out of range with their mobiles, this is not an option with other similar software/apps. Additionally, almost all of our invoices are emailed to the customer and that means that I get paid faster!

Desvantagens

The program - for the cost - is about the best you are going to find. It does have a few issues I would like to see resolved. If a customer clicks approval on an estimate it doesn't trigger a notification and I think it should. I am also paying another company to garner, share and post reviews. I think that mHelpDesk can do this. They have all the customer info - it should be a matter of checking a box. The customer service at mHelpDesk is wonderful. They have always tried to assist me with any questions or to resolve any issues.

Resposta do mHelpDesk

Hi Margaret, we are happy to hear that mHelpDesk is helping you run your business better! Thank you for the suggestion for adding customer reviews -- we are always looking for ways to improve the product. Thank you for being an mHelpDesk customer!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10

Preço do mHelpDesk

A partir de
N/A
Opções de preços
Avaliação gratuita
Código aberto
Assinatura
Relação qualidade/preço

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Recursos do mHelpDesk

  • API
  • Acompanhamento de atividades
  • Auditoria
  • Campos personalizados
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Gerenciamento de faturas
  • Importação/exportação de dados
  • Notificações automáticas
  • Painel de atividades
  • Registro de auditoria

  • Armazenamento de documentos
  • Controle do acesso
  • Gestão de conformidade
  • Gestão de estoques
  • Gestão do fluxo de trabalho
  • Integração de terceiros
  • Monitoramento
  • Rastreamento de estoque
  • Relatórios e estatística

Mais informações sobre mHelpDesk

Principais recursos do mHelpDesk

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

Vantagens

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Análise do GetApp

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by avoiding redundant paperwork, tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed more effectively through the field agents’ mobile devices.

This helpful tool can be utilized with great success in all industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning and other kinds of service crews.

The top features of the application include an intuitive home screen that helps users get started right away, seamless integration with Google Maps for monitoring the location of the on-field technicians, a status tracking screen that keeps users constantly updated on the progress of a task, service request online forms for clients and instant billing and invoicing abilities.

A complete payment form in MHelpDesk.

O que é o mHelpDesk?

Mhelpdesk aims at modernizing the way field service teams work and interact with their customers both in terms of billing and the submission of feedback, while also raising the quality of the offered services. This can be achieved through better customer request handling and management of jobs.

The software allows companies to process and address their customer requests fast, thus directly increasing the revenue and providing the basis for further development of their business. Moreover, it provides companies with intuitive customer data that helps speed up invoicing processes.

Signing right on the mobile device screen.

Principais recursos do mHelpDesk

Simple Scheduling

Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen. Details like customer contact and location information, job name and notes that would help service teams prepare accordingly can be added.

Mhelpdesk is beneficial even from the customer’s perspective. Customers themselves can also schedule a service call by filling a simple online calendar with all the aforementioned details. This online calendar can be integrated with the company’s website and users can log-in to schedule a service. This way, the need for more customer service employees is significantly lessened.

A sample work order on MHelpDesk

Job Tracking

After a job is submitted and approved, it gets transformed into a job item with a distinct tracking number. Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

This decisively decreases the communication costs for a company, as it renders calls pointless. It also helps achieve better time management and planning ahead. In addition to that, field agents will no longer be able to take advantage of the nature of their work and take unscheduled breaks that undermine the overall efficiency and organizational efforts of a company.

The Job Tracker showing items in their respective categories.

Billing and Invoicing

Billing customers for field services is one of the most time-consuming processes. With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer’s data before the service team even reaches the customer’s location.

Templates can be used to personalize invoices and a company logo can be freely added for a more individualized result. Customers can fill the remaining information of the invoice right on the agent’s mobile device screen, while virtual signatures are fully supported by the platform as well as instant payment.

A sample invoice with customization options.

Workforce Management

As administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers. With Mhelpdesk, no agents are left inactive and no customers are waiting for extended periods of time to receive the ordered service.

Through the easy to use user interface, administrators can provide critical data and help when such is needed by the agents, while keeping their teams flexible and adaptable to any changes that may be submitted by clients later on.

Starting from the dashboard is the wisest thing to do when managing employees.

Location Awareness

With Mhelpdesk, administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location. This way, fuel expenses and customer waiting time are dramatically decreased, while customer satisfaction is elevated to a higher level.

This is possible by using the agent’s mobile device GPS sensors and Mhelpdesk’s abilities to fully integrate with Google Maps from where it can retract European, UK, US, Australian and Canadian maps. Both agents and customers appear on the map, and jobs are conveniently named so that admins can assign them to the right personnel without having to recourse elsewhere.

Google Maps through MHelpDesk.

Integrações do mHelpDesk

Mhelpdesk is very interoperable as it boasts an API that can be used to integrate the application with the software tools a company may be using. One important example is the ability to integrate the customers’ online service order with any existing website.

Other integrations include the Google Calendar that admins can utilize to schedule jobs and tasks for their field agents, Google Maps that is used to locate customers and agents, and Quickbooks that can receive exported data from Mhelpdesk to be used by accountants.

Preço do mHelpDesk

Mhelpdesk comes in four versions that offer a different set of features and abilities. The starter package comes at the price of $30 per month and allows users to manage unlimited number of customers, 25 jobs/month, 25 invoices/month, 1 administrator and $30 for each additional user. The next step is the Pro package that costs $75/month and offers unlimited jobs and invoices, 1 admin and $25 for each new user.

For more advanced needs there is the Business package that costs $149/month and can accommodate up to 5 administrators and charges $20 for each new user. The Enterprise package price ranges based on the actual needs and requirements. There is also a free trial version that lasts 14 days.

Resumo do mHelpDesk

  • Job Tracking
  • Agent Location
  • Customer Online Ordering
  • Billing and Invoicing
  • Better Workforce Management

Perguntas frequentes sobre o mHelpDesk

Abaixo estão algumas perguntas frequentes sobre o mHelpDesk.

P: Que tipo de planos o mHelpDesk oferece?

O mHelpDesk oferece os seguintes planos de pagamento:

Modelo de preços: Código aberto, Assinatura

Avaliação gratuita: Disponível

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

P: Quais são os principais recursos do mHelpDesk?

O mHelpDesk oferece os seguintes recursos:

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

P: Quem costuma usar o mHelpDesk?

Os clientes habituais do mHelpDesk são:

Autônomos, Empresas de médio porte, Pequenas empresas

P: Em que idioma o mHelpDesk está?

O mHelpDesk está nos seguintes idiomas:

Inglês

P: Que tipo de planos o mHelpDesk oferece?

O mHelpDesk tem os seguintes planos de preços:

Código aberto, Assinatura

P: O mHelpDesk é compatível com disponíveis móveis?

O mHelpDesk é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O mHelpDesk se integra com quais outros aplicativos?

O mHelpDesk se integra com os seguintes aplicativos:

Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks, QuickBooks Online, QuickBooks Online, Twilio Communications Cloud, Wordpress

P: Que nível de suporte o mHelpDesk oferece?

O mHelpDesk oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo