mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4,3 /5 (793 avaliações) Escreva uma avaliação!

Resumo do mHelpDesk

O que é o mHelpDesk?

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Resumo do mHelpDesk

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Código aberto
Relação qualidade/preço

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.


Recursos do mHelpDesk

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá
Idiomas
Inglês

Mídias

mHelpDesk Reports
mHelpDesk Service Items
mHelpDesk Invoices
mHelpDesk Estimates
mHelpDesk Menu
mHelpDesk Dashboard
mHelpDesk Work Orders
mHelpDesk - Vídeo Captura de tela do mHelpDesk: mHelpDesk Reports Captura de tela do mHelpDesk: mHelpDesk Service Items Captura de tela do mHelpDesk: mHelpDesk Invoices Captura de tela do mHelpDesk: mHelpDesk Estimates Captura de tela do mHelpDesk: mHelpDesk Menu Captura de tela do mHelpDesk: mHelpDesk Dashboard Captura de tela do mHelpDesk: mHelpDesk Work Orders

mHelpDesk - Avaliações

mHelpDesk - Avaliações

Classificação geral
4,3
/
5
Excelente
492

Muito bom
179

Regular
55

Ruim
24

Péssimo
43

Relação qualidade/preço
3,9
Recursos
4
Praticidade
4,3
Suporte ao cliente
4,4
85% dos usuários recomendam este app
Mark J.

Our experience has been extremely positive. No other company would go this far for a customer.

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.


Traduzir com Google
Darell B.

Field Service Software for any Business to Stay Organized

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.


Traduzir com Google
Luis C.

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.


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Kathy L.

mHelpDesk

overall the system is easy to use and user-friendly. It was not hard to learn the system. Easy to catch on


Traduzir com Google
Julie H.

Great Customer Support

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.


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Mark J.
Traduzido para o Português
Traduzido para o Português

Our experience has been extremely positive. No other company would go this far for a customer.

Usado Diariamente durante Mais de um ano
Avaliado em 02/02/2018
Fonte da avaliação: Capterra

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Vantagens

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Desvantagens

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Traduzido para o Português

Resposta do mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Darell B.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Field Service Software for any Business to Stay Organized

Usado Diariamente durante Mais de dois anos
Avaliado em 09/10/2020
Fonte da avaliação: Capterra

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vantagens

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Desvantagens

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Luis C.
Setor: Segurança e investigações
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Update to previous review after 3 years

Usado Diariamente durante Mais de dois anos
Avaliado em 24/07/2019
Fonte da avaliação: Capterra

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Vantagens

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Desvantagens

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Traduzido para o Português

Resposta do mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Kathy L.
Setor: Petróleo e energia
Porte da empresa: 10.000+ funcionários
Traduzido para o Português
Traduzido para o Português

mHelpDesk

Usado Diariamente durante 1 a 5 meses
Avaliado em 10/11/2020
Fonte da avaliação: SoftwareAdvice

overall the system is easy to use and user-friendly. It was not hard to learn the system. Easy to catch on

Vantagens

being able to automate is a great feature for our business. A great tool that keeps a customer database, tracking, and scheduling work orders. Customer support is very helpful when you ever need an explanation or issues resolved

Desvantagens

you are only able to set up one payment option at a time. If a customer has more than one it would be nice to have the capability of setting up different accounts for different sections.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 7.0/10

Julie H.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Great Customer Support

Usado Diariamente durante Mais de dois anos
Avaliado em 30/05/2019
Fonte da avaliação: Capterra

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Vantagens

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Desvantagens

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Traduzido para o Português

Resposta do mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,5/10
Baseado em 793 usuários
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Preço do mHelpDesk

Preço do mHelpDesk

A partir de
N/A
Teste Grátis
Assinatura
Código aberto
Relação qualidade/preço

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Relação qualidade/preço
3,9/5
Baseado em 793 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do mHelpDesk

Recursos do mHelpDesk

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4/5
Baseado em 793 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Categorias

Sistemas de Gestão de Clientes Sistema CRM Sistemas de Agendamento Software FSM (Gerenciamento de Serviços de Campo) Software de Gestao de Mão-de-Obra Software de Gestão de Manutenção Software de Expedição de Serviço Software de Gestão de Negócios Software de Horário de Trabalho Sistemas de Gestão de Operações Software de RH e Gestão de Empregados Ferramentas de Colaboração Ferramentas de Gestão de Tempo Software de Gestão de Projetos e Planejamento Software de Gerenciamento de Atividades de Campo Sistemas de HVAC Software Específico de Indústria Software para Óleo e Gás Software de Calendário Software de Encomenda de Serviço Software de Manutenção de Equipamentos Software para Serviço de Limpeza Sistemas de Canalização Software de Empresas de Instalações Elétricas Programas de Controle de Pragas Software de Gestão de Empreiteiros Programas para Paisagismo Programas de Serviço de TI Software de Gestão de TI Software Instalador de Sistemas de Segurança Sistemas de Gestão de Franquias Software de Gestão de Instalações Sistemas de Reboque Software de Transportadora e Logística Software para Estimativa de Climatização Software de Gestão de Estoque Software de Cotação Sistemas de Vendas Software de Gestão de Fluxo de Trabalho Software de Inspeção Habitacional Software de Imóveis e Propriedades Software de Reparação de Computadores Software de Varejo e Atendimento ao Consumidor Software de Limpeza de Carpetes Software de Porta de Garagem

Mais informações sobre mHelpDesk

Mais informações sobre mHelpDesk

Principais recursos do mHelpDesk

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

Vantagens

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Perguntas frequentes sobre o mHelpDesk

Perguntas frequentes sobre o mHelpDesk

Abaixo estão algumas perguntas frequentes sobre o mHelpDesk.

P: Que tipo de planos o mHelpDesk oferece?

O mHelpDesk oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura, Código aberto

Teste Grátis: Disponível

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

P: Quais são os principais recursos do mHelpDesk?

O mHelpDesk oferece os seguintes recursos:

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

P: Quem costuma usar o mHelpDesk?

Os clientes habituais do mHelpDesk são:

Pequenas empresas, Autônomos, Empresas de médio porte

P: Em que idioma o mHelpDesk está?

O mHelpDesk está nos seguintes idiomas:

Inglês

P: Que tipo de planos o mHelpDesk oferece?

O mHelpDesk tem os seguintes planos de preços:

Assinatura, Código aberto

P: O mHelpDesk é compatível com disponíveis móveis?

O mHelpDesk é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O mHelpDesk se integra com quais outros aplicativos?

O mHelpDesk se integra com os seguintes aplicativos:

Authorize.net, BirdEye, Clear Spider, Google Workspace, Mailchimp, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Twilio, Wordpress

P: Que nível de suporte o mHelpDesk oferece?

O mHelpDesk oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo