Zoho Survey

Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can create surveys easily and quickly thanks to the different functionalities it offers and the different predefined templates it puts at my disposal that I can easily adapt to any particular need I have or according to the audience I want to target to collect specific information, I can also distribute the surveys easily and without complications in social networks or through personalized links and other media; we use Zoho survey especially to know and measure the satisfaction of our customers after interacting with the different functional business areas of our company; either by installation process of the contracted services, customer service when they want to resolve any concerns, technical support when they have any inconvenience in their services, among others. I like the way it complements with Zoho Sheet, since I can easily export the collected information and at the same timeI can analyze, which favors the decision making for the improvement of the deficiencies of our processes directly related to our customers.

We are using it for more than three years and during this time we have not experienced any failure or problem with its use, Zoho Survey is an excellent tool for creating surveys, it is flexible, efficient and easy to use that's why and being honest I have no negative comments to share.

Dear All,

I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases.

In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us.

The ticket system to helping customers in her order received is superb especially since it provides other options for the customer to provide further information such as including attachments such as picture, documents, etc.

At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.