vcita

Controle o seu tempo. Domine o seu negócio.

4,4 /5 (176 avaliações) Escreva uma avaliação!

Resumo do vcita

O que é o vcita?

O vCita é um aplicativo poderoso e completo, criado para ajudar você a gerenciar seus negócios, fazer agendamentos, interagir melhor com seus clientes e economizar um tempo valioso.

Ele inclui todas as ferramentas de que você precisa para agilizar seu dia a dia:
- Gerencie sua base de clientes com um CRM móvel.
- Gerencie sua agenda, compromissos e eventos com um calendário de equipe on-line.
- Fature os clientes e gerencie sua receita com um painel de pagamentos.
- Capture novos leads com um widget personalizável em seu site.
- Envie campanhas de e-mail e marketing por SMS que incentivem a ação.
- Ofereça aos clientes um portal pessoal no qual eles possam reservar, reagendar, pagar, preencher formulários, compartilhar arquivos e muito mais.

AGENDAMENTO ON-LINE
Diga adeus ao tempo desperdiçado e aos clientes frustrados e dê boas-vindas ao agendamento on-line simplificado. Deixe o cliente agendar uma consulta gratuita, reservar e pagar por serviços e se inscrever em eventos on-line sem interrupção, de qualquer dispositivo. O vCita vem com uma página de agendamento personalizável, na qual os clientes podem visualizar os serviços e a disponibilidade atualizada, assim como um portal pessoal do cliente. Adicione o vCita ao seu site, e-mail e mídia social e ganhe o dobro de reservas na metade do tempo.

GESTÃO DE CLIENTES
É mais fácil manter os clientes ao seu alcance com uma visão de 360 graus de suas comunicações com o cliente, acessível de qualquer dispositivo. Concebido tendo em mente as pequenas empresas, o vCita ajuda a organizar, acompanhar e gerenciar as conversas com os clientes. É possível adicionar clientes imediatamente, iniciar novas conversas com um único clique, rever todo o histórico do cliente, acompanhar agendamentos e pagamentos, adicionar anotações e etiquetas, automatizar visitas de acompanhamento e muito mais.

PAGAMENTOS ON-LINE
O vCita torna simples e seguro o recebimento de pagamentos com cartão de crédito e PayPal on-line, sem interrupção, de qualquer dispositivo. Você pode adicionar botões e formulários de pagamento ao seu site, e-mail ou mídia social. Os fundos são depositados diretamente em sua conta bancária ou do PayPal, sem taxa de transação adicional. Um painel amigável permite visualizar o histórico de pagamentos dos clientes, emitir faturas com sua marca e acompanhar o status dos pagamentos em tempo real.

Ele ainda vem com um aplicativo móvel para Apple e Android, ajudando você a controlar sua empresa de onde quer que esteja, surpreender os clientes com respostas imediatas, mesmo após o horário comercial, gerenciar o cronograma da sua equipe enquanto estiver fora do escritório e muito mais.

Para obter mais informações, visite http://www.vcita.com.

Resumo do vcita

Preços

A partir de
US$ 12,45/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do vcita

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, China e outros 5, Índia, Japão, Alemanha, Brasil, México
Idiomas
Alemão, Espanhol, Francês, Hebreu, Holandês e outros 5, Inglês, Italiano, Polonês, Português, Russo

Mídias

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vcita - Avaliações

vcita - Avaliações

Classificação geral
4,4
/
5
Excelente
115

Muito bom
39

Regular
9

Ruim
5

Péssimo
8

Relação qualidade/preço
4,1
Recursos
4
Praticidade
4,3
Suporte ao cliente
4,1
88% dos usuários recomendam este app
John S.

No-brainer for appointment based business

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.


Traduzir com Google
Asha I.

Great for scheduling, other features not so much

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve


Traduzir com Google
Linda B.

Excellent Software - lousy service

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.


Traduzir com Google
Dennison T.

Sinking Ship

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.


Traduzir com Google
Michelle D.

This application is grossly overpriced

Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.


Traduzir com Google
John S.
Traduzido para o Português
Traduzido para o Português

No-brainer for appointment based business

Usado Diariamente durante Mais de dois anos
Avaliado em 01/05/2017
Fonte da avaliação: GetApp

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Vantagens

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Desvantagens

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Asha I.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

Great for scheduling, other features not so much

Usado Diariamente durante 1 a 5 meses
Avaliado em 03/03/2020
Fonte da avaliação: Capterra

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Vantagens

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Desvantagens

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 6.0/10

Linda B.
Setor: Serviços ao consumidor
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

Excellent Software - lousy service

Usado Diariamente durante Mais de dois anos
Avaliado em 17/12/2020
Fonte da avaliação: Capterra

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.

Vantagens

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Desvantagens

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 4.0/10

Dennison T.
Setor: Fotografia
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Sinking Ship

Usado Diariamente durante Mais de dois anos
Avaliado em 20/06/2020
Fonte da avaliação: Capterra

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Vantagens

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Desvantagens

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Michelle D.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

This application is grossly overpriced

Usado Diariamente durante 6 a 12 meses
Avaliado em 15/10/2020
Fonte da avaliação: Capterra

Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.

Vantagens

What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.

Desvantagens

This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.

A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.

You cannot delete appointments made in error nor can you 'actually' delete contacts.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Recomendação do usuário
8,3/10
Baseado em 176 usuários
Compare as alternativas por recomendação dos usuários
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Preço do vcita

Preço do vcita

A partir de
US$ 12,45/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,1/5
Baseado em 176 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do vcita

Recursos do vcita

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de contatos
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4/5
Baseado em 176 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Perguntas frequentes sobre o vcita

Perguntas frequentes sobre o vcita

Abaixo estão algumas perguntas frequentes sobre o vcita.

P: Que tipo de planos o vcita oferece?

O vcita oferece os seguintes planos de pagamento:

A partir de: US$ 12,45/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do vcita?

Não temos informações sobre os recursos do vcita.

P: Quem costuma usar o vcita?

Os clientes habituais do vcita são:

Pequenas empresas, Administrações públicas, Autônomos, Empresas de médio porte

P: Em que idioma o vcita está?

O vcita está nos seguintes idiomas:

Alemão, Espanhol, Francês, Hebreu, Holandês, Inglês, Italiano, Polonês, Português, Russo

P: Que tipo de planos o vcita oferece?

O vcita tem os seguintes planos de preços:

Assinatura

P: O vcita é compatível com disponíveis móveis?

O vcita é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O vcita se integra com quais outros aplicativos?

O vcita se integra com os seguintes aplicativos:

Assessment Generator, Benchmark Email, Cognito Forms, Constant Contact, Google Drive, QuickBooks Online, Retently, ScrumGenius, VisitorTrack, Wordpress

P: Que nível de suporte o vcita oferece?

O vcita oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo