Comm100 Live Chat

Comm100 Live Chat

Real conversations in real-time

4.7/5 (94 avaliações)

Resumo do Comm100 Live Chat

O que é o Comm100 Live Chat?

Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.

Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.

Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.

Resumo do Comm100 Live Chat

Preços

A partir de
US$ 29,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.


Recursos do Comm100 Live Chat

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Chinês (simplificado), Holandês, Inglês, Francês, Alemão e outros 6, Italiano, Japonês, Português, Russo, Espanhol, Turco

Capturas de tela

Captura de tela do Comm100 Live Chat: Comm100 Agent Console
Captura de tela do Comm100 Live Chat: Comm100 Agent Console Captura de tela do Comm100 Live Chat: Comm100 Agent Console Captura de tela do Comm100 Live Chat: comm100 Live Chat Reporting Captura de tela do Comm100 Live Chat: Comm100 Chat Window

Comm100 Live Chat - Avaliações

Comm100 Live Chat - Avaliações

Classificação geral
4.7
/
5 94 avaliações
Excelente
70

Muito bom
23

Regular
0

Ruim
0

Péssimo
1

Relação qualidade/preço
4.5
Recursos
4.5
Praticidade
4.7
Suporte ao cliente
4.6
99% dos usuários recomendam este app
Drew P.

This is a great tool for providing live chat to our customers. We've been using it for 2.5...

Easy interaction with customers.


Traduzir com Google
Sally P.

Growing My Business


Traduzir com Google
Mark G.

Comm100 works for us

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.


Traduzir com Google
Karim A.

Comm100 didn't care about our data

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down


Traduzir com Google
Glenn L.

Online Chat Services

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!


Traduzir com Google
Drew P.
Setor: Software
Porte da empresa: 51-200 funcionários
Traduzir com Google

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Usado Diariamente durante Mais de dois anos
Avaliado em 19/12/2017
Fonte da avaliação: Capterra

Easy interaction with customers.

Vantagens

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Desvantagens

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Traduzir com Google

Resposta do Comm100

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at [email protected], or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Sally P.
Setor: Medicina alternativa
Porte da empresa: 2-10 funcionários
Traduzir com Google

Growing My Business

Usado Diariamente durante Mais de dois anos
Avaliado em 14/06/2019
Fonte da avaliação: Capterra

Vantagens

We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer.

It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office.

The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat.

I highly recommend this service!!

Desvantagens

The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Mark G.
Setor: Software
Porte da empresa: 13-50 funcionários
Traduzir com Google

Comm100 works for us

Usado Diariamente durante Mais de dois anos
Avaliado em 14/06/2019
Fonte da avaliação: Capterra

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

Vantagens

It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

Desvantagens

We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Karim A.
Setor: Serviços de informação
Porte da empresa: 13-50 funcionários
Traduzir com Google

Comm100 didn't care about our data

Usado Diariamente durante Mais de dois anos
Avaliado em 27/06/2019
Fonte da avaliação: Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Vantagens

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Desvantagens

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Glenn L.
Setor: Fabricação elétrica/eletrônica
Porte da empresa: 2-10 funcionários
Traduzir com Google

Online Chat Services

Usado Semanal durante Mais de dois anos
Avaliado em 27/06/2019
Fonte da avaliação: Capterra

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Vantagens

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Desvantagens

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9.2/10
Baseado em 94 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Comm100 Live Chat

Preço do Comm100 Live Chat

A partir de
US$ 29,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

Relação qualidade/preço
4.5/5
Baseado em 94 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Comm100 Live Chat

Recursos do Comm100 Live Chat

API
Bate-papo
Comunicação multicanal
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão do fluxo de trabalho
Histórico de contatos
Imagem de marca personalizável
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Mensagens instantâneas
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Portal de autoatendimento
Questionários e feedback
Relatórios e estatística
Recursos
4.5/5
Baseado em 94 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Comm100 Live Chat

Mais informações sobre Comm100 Live Chat

Principais recursos do Comm100 Live Chat

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Vantagens

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience

Perguntas frequentes sobre o Comm100 Live Chat

Perguntas frequentes sobre o Comm100 Live Chat

Abaixo estão algumas perguntas frequentes sobre o Comm100 Live Chat.

P: Que tipo de planos o Comm100 Live Chat oferece?

O Comm100 Live Chat oferece os seguintes planos de pagamento:

A partir de: US$ 29,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

15-day free trial, no credit card required. Team: $29/agent/month. Business: $49/agent/month. Best for large teams in SMB. Enterprise: Request a quote. A 2 month discount is available for annual plans.

P: Quais são os principais recursos do Comm100 Live Chat?

O Comm100 Live Chat oferece os seguintes recursos:

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

P: Quem costuma usar o Comm100 Live Chat?

Os clientes habituais do Comm100 Live Chat são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Comm100 Live Chat está?

O Comm100 Live Chat está nos seguintes idiomas:

Chinês (simplificado), Holandês, Inglês, Francês, Alemão, Italiano, Japonês, Português, Russo, Espanhol, Turco

P: Que tipo de planos o Comm100 Live Chat oferece?

O Comm100 Live Chat tem os seguintes planos de preços:

Assinatura

P: O Comm100 Live Chat é compatível com disponíveis móveis?

O Comm100 Live Chat é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Comm100 Live Chat se integra com quais outros aplicativos?

O Comm100 Live Chat se integra com os seguintes aplicativos:

GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk

P: Que nível de suporte o Comm100 Live Chat oferece?

O Comm100 Live Chat oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo