Yonyx

Yonyx

Decision tree driven Interactive guides for customer service

4,8/5 (94 avaliações)

Resumo do Yonyx

O que é o Yonyx?

PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!

You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!

Is there a better way?

SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.

When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.

Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!

To learn more, please visit http://corp.yonyx.com

Resumo do Yonyx

Preços

A partir de
US$ 100,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

http://corp.yonyx.com/pricing


Recursos do Yonyx

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, China, Europa e outros 4, Alemanha, Índia, Reino Unido, Estados Unidos
Idiomas
Árabe, Danês, Holandês, Inglês, Filandês e outros 15, Francês, Alemão, Hebreu, Húngaro, Indonésio, Irlandês, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Tailandês

Capturas de tela

Captura de tela do Yonyx: SimpleSolutionTree
Captura de tela do Yonyx: SimpleSolutionTree Captura de tela do Yonyx: Decision Network Architecture (DNA) gives flexibility not possible in decision trees Captura de tela do Yonyx: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow Captura de tela do Yonyx: Responsive User View of guides can be embedded in an iFrame or used through Mobile devices Captura de tela do Yonyx: Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Yonyx - Avaliações

Yonyx - Avaliações

Classificação geral
4,8
/
5
Excelente
75

Muito bom
19

Regular
0

Ruim
0

Péssimo
0

Relação qualidade/preço
4,7
Recursos
4,7
Praticidade
4,7
Suporte ao cliente
4,8
100% dos usuários recomendam este app
Wes B.

Providing Self-Service to our Dealer Network

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.

Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.

When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.

Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.

Overall, I have been very happy with the ease of creating some lengthy guides.


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Eric M.

As a software developer

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.


Traduzir com Google
Ken V.

Unbeatable Employee Guidance

I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.


Traduzir com Google
Isaiah H.

I use this for work


Traduzir com Google
Brooklyn O.

Multipurpose Tool

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.


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Wes B.
Setor: Maquinário
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

Providing Self-Service to our Dealer Network

Usado Semanal durante Mais de um ano
Avaliado em 13/09/2016
Fonte da avaliação: GetApp

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.

Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.

When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.

Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.

Overall, I have been very happy with the ease of creating some lengthy guides.

Vantagens

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Desvantagens

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Eric M.
Setor: Serviços financeiros
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

As a software developer

Usado Semanal durante 1 a 5 meses
Avaliado em 19/08/2019
Fonte da avaliação: Capterra

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Vantagens

Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality

Desvantagens

The online dashboard
Some of the training videos could use some refinement

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Ken V.
Setor: Serviços e tecnologia da informação
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

Unbeatable Employee Guidance

Usado Diariamente durante Mais de dois anos
Avaliado em 08/05/2020
Fonte da avaliação: Capterra

I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.

Vantagens

I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

Desvantagens

The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

Traduzido para o Português

Resposta do Yonyx

Dear Ken

Thank you for your feedback! We appreciate your support.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Isaiah H.
Setor: Imobiliárias
Porte da empresa: 201-500 funcionários
Traduzido para o Português

I use this for work

Usado Diariamente durante 1 a 5 meses
Avaliado em 19/09/2018
Fonte da avaliação: GetApp

Vantagens

It's simple and doesn't bug out often. I kinda like it. It's one of those things where I don't think my opinion would be helpful because anything could be better but the way to make it better might involve redoing the entire system. It's a simple text software that is basically the same quality as government education software.

Desvantagens

I think the transcriber could be better. I think any opinion I have would be more about the preferences set by my admins instead of you guys. If this thing could just read my thoughts and say them out loud for me that would be so nice.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Brooklyn O.
Setor: Imobiliárias
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

Multipurpose Tool

Usado Diariamente durante Mais de dois anos
Avaliado em 08/05/2020
Fonte da avaliação: Capterra

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Vantagens

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Desvantagens

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Traduzido para o Português

Resposta do Yonyx

Dear Brooklyn

Thank you for your feedback. We really appreciate your support!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
9/10
Baseado em 94 usuários
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Preço do Yonyx

Preço do Yonyx

A partir de
US$ 100,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

http://corp.yonyx.com/pricing

http://corp.yonyx.com/pricing

Relação qualidade/preço
4,7/5
Baseado em 94 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Yonyx

Recursos do Yonyx

API
Acompanhamento de atividades
Banco de dados do cliente
Campos personalizados
Criação de relatórios personalizável
Dados em tempo real
Gestão de calendários
Imagem de marca personalizável
Importação/exportação de dados
Integração de CRM
Integração de e-mail
Integração de redes sociais
Integração de terceiros
Lembretes
Modelos personalizáveis
Notificações automáticas
Pagamentos eletrônicos
Painel de atividades
Questionários e feedback
Relatórios e estatística
Recursos
4,7/5
Baseado em 94 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre Yonyx

Mais informações sobre Yonyx

Principais recursos do Yonyx

  • Call center agents can give feedback & compliments to Author
  • Completely responsive design
  • Cumulative Traversal Analytics
  • Cut training cost by half
  • Decision tree driven guidance & enforcement
  • Deflect incoming calls
  • Embed Yonyx guides into any website
  • Excellent solution for HR self service content
  • Feature rich yet compatible with all browsers
  • Guides accessed from within CRM system
  • Improve Customer Satisfaction
  • Improve consistency of service delivered
  • Improvement in First Call Resolution
  • Integrated with 3rd party CRM & home grown systems
  • Linear & Non-linear knowledge
  • Mobile access for field technicians & sales
  • Reduce Training Costs
  • Tickets escalated from Yonyx guides with detailed transcript

Vantagens

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service

Perguntas frequentes sobre o Yonyx

Perguntas frequentes sobre o Yonyx

Abaixo estão algumas perguntas frequentes sobre o Yonyx.

P: Que tipo de planos o Yonyx oferece?

O Yonyx oferece os seguintes planos de pagamento:

A partir de: US$ 100,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

http://corp.yonyx.com/pricing

P: Quais são os principais recursos do Yonyx?

O Yonyx oferece os seguintes recursos:

  • Call center agents can give feedback & compliments to Author
  • Completely responsive design
  • Cumulative Traversal Analytics
  • Cut training cost by half
  • Decision tree driven guidance & enforcement
  • Deflect incoming calls
  • Embed Yonyx guides into any website
  • Excellent solution for HR self service content
  • Feature rich yet compatible with all browsers
  • Guides accessed from within CRM system
  • Improve Customer Satisfaction
  • Improve consistency of service delivered
  • Improvement in First Call Resolution
  • Integrated with 3rd party CRM & home grown systems
  • Linear & Non-linear knowledge
  • Mobile access for field technicians & sales
  • Reduce Training Costs
  • Tickets escalated from Yonyx guides with detailed transcript

P: Quem costuma usar o Yonyx?

Os clientes habituais do Yonyx são:

Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas

P: Em que idioma o Yonyx está?

O Yonyx está nos seguintes idiomas:

Árabe, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Irlandês, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Tailandês

P: Que tipo de planos o Yonyx oferece?

O Yonyx tem os seguintes planos de preços:

Assinatura

P: O Yonyx é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Yonyx.

P: O Yonyx se integra com quais outros aplicativos?

O Yonyx se integra com os seguintes aplicativos:

Freshdesk, Microsoft Dynamics CRM, NetSuite, Oracle RightNow Contact Center Experience, Oracle Service Cloud, Salesforce Service Cloud, ServiceNow, Zendesk, Zendesk

P: Que nível de suporte o Yonyx oferece?

O Yonyx oferece as seguintes opções de suporte:

Suporte por telefone