--- description: Avaliações detalhadas do Five9 com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Five9 com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.pt/software/91276/five9 Page: 1 / 21\ Seguinte: [Next page](https://www.getapp.pt/software/91276/five9?page=2) > O Five9 é uma solução de central de contato e call center baseada em inteligência artificial. A solução, baseada na nuvem, oferece ferramentas omnicanais, incluindo gerenciamento de chamadas feitas e recebidas, discador preditivo, discador progressivo, chat, atendimento ao cliente via rede social, distribuição automática de chamadas (ACD) e muito mais. > > Verdict: Rated **4.2/5** by 483 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 483 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Five9 - **Location**: San Ramon, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 159,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (local), Linux (local), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, polaco, português - **Available Countries**: Brasil, Estados Unidos, Reino Unido ## Recursos - AI Copilot - API - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de dados preditiva - Análise de dados visual - Análise de tendências - Análise de texto - Arquivo morto e retenção - Arrastar e soltar - Automatic Outbound Dialer - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas VoIP](https://www.getapp.pt/directory/107/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.pt/directory/107/voip/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) - [Sistemas de Telefonia](https://www.getapp.pt/directory/294/telephony/software) - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) ## Alternativas 1. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4081 reviews) 3. [Nextiva](https://www.getapp.pt/software/91289/nextiva) — 4.6/5 (918 reviews) 4. [Bitrix24](https://www.getapp.pt/software/90602/bitrix24) — 4.2/5 (995 reviews) 5. [Genesys Cloud CX](https://www.getapp.pt/software/104597/genesys-cloud) — 4.3/5 (264 reviews) ## Avaliações ### "Customer Interaction software" — 3.0/5 > **Sanchita** | *29 de agosto de 2024* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: 1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal. > > **Desvantagens**: 1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records. > > We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30 de janeiro de 2024* | Atacadistas | Recommendation rating: 0.0/10 > > **Vantagens**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Desvantagens**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *19 de novembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Desvantagens**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *8 de julho de 2020* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Desvantagens**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- ### "Highly Recommend Five9, after failed implementation of 3 other apps" — 5.0/5 > **Pam** | *29 de outubro de 2019* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors. > > **Desvantagens**: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level > > Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency ----- Page: 1 / 21\ Seguinte: [Next page](https://www.getapp.pt/software/91276/five9?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91276/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data