Nextiva

Simplificando a comunicação empresarial

4,3 /5 (164 avaliações) Escreva uma avaliação!

Resumo do Nextiva

O que é o Nextiva?

O Nextiva está transformando a maneira como empresas se comunicam. O Nextiva é uma plataforma de comunicação que oferece às empresas recursos de telefonia de grandes empresas a preços de pequenas empresas com facilidade de uso, capacidade de gerenciamento, escala, confiabilidade e funcionalidades empresariais.

Resumo do Nextiva

Preços

A partir de
US$ 19,95/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Nextiva

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos
Idiomas
Inglês

Mídias

Captura de tela do Nextiva: Captura de tela do Nextiva:

Nextiva - Avaliações

Nextiva - Avaliações

Classificação geral
4,3
/
5
Excelente
115

Muito bom
18

Regular
14

Ruim
2

Péssimo
15

Relação qualidade/preço
4,2
Recursos
4,3
Praticidade
4,2
Suporte ao cliente
4,2
81% dos usuários recomendam este app
Jean H.

Nextiva delivered for our business


Traduzir com Google
David K.

Nextiva the Good the Bad and the Fugy

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!


Traduzir com Google
Eli F.

company is a scam

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.


Traduzir com Google
Aaron B.

Trying to leave Nextiva was a nightmare

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.


Traduzir com Google
Sarah G.

Mobile app is super easy to use

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.


Traduzir com Google
Jean H.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Nextiva delivered for our business

Usado Diariamente durante 6 a 12 meses
Avaliado em 05/12/2018
Fonte da avaliação: Capterra

Vantagens

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Desvantagens

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

David K.
Setor: Suprimentos e equipamentos para empresas
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Nextiva the Good the Bad and the Fugy

Usado Diariamente durante 1 a 5 meses
Avaliado em 11/10/2019
Fonte da avaliação: Capterra

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Vantagens

Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Desvantagens

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 1.0/10

Eli F.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

company is a scam

Usado Diariamente durante Mais de dois anos
Avaliado em 29/07/2020
Fonte da avaliação: Capterra

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.

Vantagens

decent IP phone system ,apps or not good though

Desvantagens

Support and contract auto renews with letting you know

Traduzido para o Português

Resposta do Nextiva

Hello Eli, thank you for sharing your experience with us. We're sorry to hear that you had trouble reaching your Sales rep and issues with your contract. We want to help resolve any issues you still have and will have our team reach out ASAP.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Aaron B.
Setor: Varejistas
Porte da empresa: Profissional autônomo
Traduzido para o Português
Traduzido para o Português

Trying to leave Nextiva was a nightmare

Usado Mensal durante Mais de um ano
Avaliado em 07/07/2020
Fonte da avaliação: Capterra

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Vantagens

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Desvantagens

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates.

When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.

When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free.

Don't walk, run far far away from Nextiva.

Traduzido para o Português

Resposta do Nextiva

Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Sarah G.
Setor: Imobiliárias
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português
Traduzido para o Português

Mobile app is super easy to use

Usado Diariamente durante Mais de dois anos
Avaliado em 17/10/2019
Fonte da avaliação: Capterra

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Vantagens

Mobile app is easy to navigate, never gives me any trouble.

Desvantagens

That I didn’t switch over sooner, it would have saved me a lot more business.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8,8/10
Baseado em 164 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Nextiva

Preço do Nextiva

A partir de
US$ 19,95/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,2/5
Baseado em 164 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Nextiva

Recursos do Nextiva

API
Bate-papo
Conferências
Gerenciamento de contatos
Gestão da comunicação
Gravação de chamadas
Identificador de chamadas
Imagem de marca personalizável
Integração de CRM
Integração de terceiros
Mensagens instantâneas
Mensagens por voz
Monitoração de chamadas
Notificações automáticas
Painel de atividades
Relatórios e estatística
Relatórios em tempo real
Roteamento de chamadas
Transferência de chamadas
Vídeo conferência
Recursos
4,3/5
Baseado em 164 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Perguntas frequentes sobre o Nextiva

Perguntas frequentes sobre o Nextiva

Abaixo estão algumas perguntas frequentes sobre o Nextiva.

P: Que tipo de planos o Nextiva oferece?

O Nextiva oferece os seguintes planos de pagamento:

A partir de: US$ 19,95/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Nextiva?

Não temos informações sobre os recursos do Nextiva.

P: Quem costuma usar o Nextiva?

Os clientes habituais do Nextiva são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o Nextiva está?

O Nextiva está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Nextiva oferece?

O Nextiva tem os seguintes planos de preços:

Assinatura

P: O Nextiva é compatível com disponíveis móveis?

O Nextiva é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Nextiva se integra com quais outros aplicativos?

O Nextiva se integra com os seguintes aplicativos:

AbacusLaw, Agency Matrix, AuguTech, Rippling, SalesExec, Zendesk

P: Que nível de suporte o Nextiva oferece?

O Nextiva oferece as seguintes opções de suporte:

FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo