--- description: Avaliações detalhadas do LiveAgent com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o LiveAgent com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.pt/software/91301/liveagent Page: 1 / 73\ Seguinte: [Next page](https://www.getapp.pt/software/91301/liveagent?page=2) > O LiveAgent é uma solução de suporte técnico baseada na Internet, que permite o gerenciamento de tíquetes de suporte em vários canais, incluindo telefone, bate-papo ao vivo e mídias sociais. Comece com um teste grátis de 14 dias, sem necessidade de cartão de crédito, nem contratos. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Principais benefícios do LiveAgent ✓ Sem taxa de instalação ✓ Atendimento ao cliente 24 horas por dia, 7 dias por semana ✓ Sem necessidade de cartão de crédito ✓ Cancele a qualquer momento ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 1789 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Teste Grátis) - **Detalhes de preços**: Gratuito: $0/agente/mês – Small: $15/agente/m. – Medium: $29/agente/m. – Large: $49/agente/m. – Enterprise: $69/agente/m. - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, catalão, checo, chinês, coreano, dinamarquês, eslovaco, esloveno, espanhol, finlandês, francês, grego, hebraico, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, macedónio, malaio, neerlandês, norueguês, persa, polaco, português, romeno, russo, sueco, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 204 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Automated Attendant - Autoresponders - Ações ativadas por eventos - Ações corretivas e preventivas (CAPA) - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo ## Integrations (2 total) - 3CX - Customer Portal ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) - [Software para Chatbots](https://www.getapp.pt/directory/2795/chatbot/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4094 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 de abril de 2026* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Desvantagens**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "A great solution, with a few quick win opportunities to be better\!" — 4.0/5 > **Sam** | *7 de julho de 2025* | Bens de consumo | Recommendation rating: 8.0/10 > > **Vantagens**: The single pane of glass approach to contact center management is great\! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business\! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding\! > > **Desvantagens**: The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. > > Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before\! With a few minor tweaks, this platform could easily outpace its competitors\! ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de março de 2025* | Formação profissional e coaching | Recommendation rating: 8.0/10 > > **Vantagens**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Desvantagens**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *1 de julho de 2025* | Varejistas | Recommendation rating: 8.0/10 > > **Vantagens**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Desvantagens**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *19 de junho de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Desvantagens**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- Page: 1 / 73\ Seguinte: [Next page](https://www.getapp.pt/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data