--- description: Avaliações detalhadas do LiveAgent com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o LiveAgent com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.pt/software/91301/liveagent Page: 1 / 71\ Seguinte: [Next page](https://www.getapp.pt/software/91301/liveagent?page=2) > O LiveAgent é uma solução de suporte técnico baseada na Internet, que permite o gerenciamento de tíquetes de suporte em vários canais, incluindo telefone, bate-papo ao vivo e mídias sociais. Comece com um teste grátis de 14 dias, sem necessidade de cartão de crédito, nem contratos. > > Verdict: Rated **4.7/5** by 1748 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Principais benefícios do LiveAgent ✓ Sem taxa de instalação ✓ Atendimento ao cliente 24 horas por dia, 7 dias por semana ✓ Sem necessidade de cartão de crédito ✓ Cancele a qualquer momento ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 1748 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Teste Grátis) - **Detalhes de preços**: Gratuito: $0/agente/mês – Small: $15/agente/m. – Medium: $29/agente/m. – Large: $49/agente/m. – Enterprise: $69/agente/m. - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, coreano, dinamarquês, eslovaco, espanhol, estónio, finlandês, francês, grego, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 205 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Automated Attendant - Autoresponders - Ações ativadas por eventos - Ações corretivas e preventivas (CAPA) - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo ## Integrations (132 total) - 2Checkout - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk ... and 117 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) ## Avaliações ### "The most useful software for for customer support team" — 4.0/5 > **Paras** | *20 de dezembro de 2025* | Segurança de rede e informática | Recommendation rating: 10.0/10 > > **Vantagens**: Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours. > > **Desvantagens**: There are no major cons i have found about liveagent. if there was i wasnt writing this review for them. > > The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage. ----- ### "Great helpdesk software" — 4.0/5 > **Peter** | *10 de junho de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Integration of multiple communication channels, ability to connect a phone via SIP Trungk and set up IVR. > > **Desvantagens**: Minor issues with internal calling, mobile app development has ended, and website is not fully responsive > > It unifies communication with customers and allows you to automate many processes, thus saving time and support costs ----- ### "Timing issues with liveagent" — 2.0/5 > **Pj** | *23 de abril de 2025* | Alimentação e bebidas | Recommendation rating: 1.0/10 > > **Vantagens**: I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues > > **Desvantagens**: The timing issues are the biggest downside i feel like it disconnects the chat to soon > > Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon ----- ### "Budget Friendly and Gets the Job Done" — 5.0/5 > **Alyssa** | *12 de junho de 2025* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. > > **Desvantagens**: The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. > > This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. ----- ### "An almost perfect solution" — 5.0/5 > **George** | *7 de maio de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: The UI is excellent. The solution overall was what we needed and would be the perfect option if we could migrate. > > **Desvantagens**: When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date). > > Support was kind enough throughout the process ----- Page: 1 / 71\ Seguinte: [Next page](https://www.getapp.pt/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data