Lightspeed POS

The point of sale you'll love to use.

4,2 /5 (745 avaliações) Write a Review!

Resumo do Lightspeed POS

O que é o Lightspeed POS?

Lightspeed POS is a complete point of sale and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
*only available in the US
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

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Lightspeed Restaurant features

Menu and floorplan:
- Easily create discounts that automatically apply to customer groups, promotional events or specific items.
- Combining tables or moving them around is as simple as tap and drag.
- Present menu items complete with photos, descriptions and prices.
- Make quick updates to your floorplan.

Ordering and payments:
- Smartphone and tablet-based tableside orders are sent directly to the kitchen or bar.
- Cut down on the time it takes for customers to get their orders.
- Easily split or combine bills.
- Offer flexible payment options.
- Servers can take orders directly from the iPad for quicker service and more accurate orders.
- Process gift cards

Offline mode:
- Internet down? Don't sweat it. Lightspeed Restaurant POS works online or offline with a full feature set
- Your data is kept safe even if your terminal is permanently damaged.
- Look up customer information for take-out or delivery orders.
- Liteserver stays up at all times, so operations go on as usual. Once a connection is reestablished, your data is automatically synced.

Integrations:
- Add the Kitchen Display System module for optimized communication between the kitchen and the front of the house.
- Add the Customer Facing Display module to optimize communication between your staff and customers.
- Add the Self Order Menu module to allow customers to place their own orders.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ specific needs such as accounting, delivery or loyalty programs.

Resumo do Lightspeed POS

Preços

A partir de
US$ 69,00/mês

Opções de preços

Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)


Recursos do Lightspeed POS

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Canadá, Europa, Alemanha e outros 5, Japão, América Latina, África e Oriente Médio, Reino Unido, Estados Unidos
Idiomas
Holandês, Inglês, Francês, Alemão, Espanhol

Capturas de tela

Captura de tela do Lightspeed POS: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth.
Captura de tela do Lightspeed POS: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth. Captura de tela do Lightspeed POS: Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for. Captura de tela do Lightspeed POS: Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees. Captura de tela do Lightspeed POS: Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales. Captura de tela do Lightspeed POS: Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow. Captura de tela do Lightspeed POS: Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best. Captura de tela do Lightspeed POS: Lightspeed Restaurant - iPad-based Restaurant POS system Captura de tela do Lightspeed POS: Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface. Captura de tela do Lightspeed POS: Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use. Captura de tela do Lightspeed POS: Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.

Lightspeed POS - Avaliações

Lightspeed POS - Avaliações

Classificação geral
4,2
/
5
Excelente
482

Muito bom
130

Regular
46

Ruim
33

Péssimo
54

Relação qualidade/preço
4,1
Recursos
4,1
Praticidade
4,3
Suporte ao cliente
4,2
82% dos usuários recomendam este app
Jessica F.

Best POS for small businesses

One major benefit is how easy my ordering is with their PO system.


Traduzir com Google
Avaliador Verificado

Best POS System in the Business

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.


Traduzir com Google
Zach C.

Frequent Outages

Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.


Traduzir com Google
Allison L.

Best decision I made for my business!

Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.


Traduzir com Google
Vaughn A.

!!SMALL BUSINESS WARNING!! NOT FAIR

!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.

I have not worked for or worked with a company that does not work fairly with their customers.

I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.


Traduzir com Google
Jessica F.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Best POS for small businesses

Usado Diariamente durante 6 a 12 meses
Avaliado em 04/09/2019
Fonte da avaliação: Capterra

One major benefit is how easy my ordering is with their PO system.

Vantagens

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Desvantagens

Lots of different options so it takes a bit to determine what you need to use.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Setor: Hospitais e Saúde
Porte da empresa: 5.001-10.000 funcionários
Traduzido para o Português

Best POS System in the Business

Usado Diariamente durante Mais de dois anos
Avaliado em 01/05/2020
Fonte da avaliação: Capterra

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Vantagens

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.

There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.

If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.

Simply the best.

Desvantagens

I don't have any comments for this section

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Zach C.
Setor: Varejistas
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Frequent Outages

Usado Diariamente durante Mais de um ano
Avaliado em 17/03/2020
Fonte da avaliação: Capterra

Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.

Vantagens

The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy.

Desvantagens

The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours.
Monday March 16, 2020
Wednesday Feb 26, 2020
Saturday Feb 15, 2020
Saturday Feb 1, 2020
Thursday Jan 30, 2020
Saturday Dec 14, 2020
Friday Dec 13, 2020
Friday Dec 6, 2020
Sunday Nov 3, 2019
Monday Sep 30, 2019
Thursday July 18, 2019
Saturday July 13, 2019

We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment.

Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv.

Traduzido para o Português

Resposta do Lightspeed

Hello Zach,

Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly.

Thank you,

Lightspeed POS

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Allison L.
Setor: Varejistas
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Best decision I made for my business!

Usado Diariamente durante Mais de dois anos
Avaliado em 29/05/2020
Fonte da avaliação: Capterra

Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.

Vantagens

Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

Desvantagens

I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like.

Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Vaughn A.
Setor: Alimentação e bebidas
Porte da empresa: 2-10 funcionários
Traduzido para o Português

!!SMALL BUSINESS WARNING!! NOT FAIR

Usado Diariamente durante Mais de um ano
Avaliado em 29/04/2020
Fonte da avaliação: SoftwareAdvice

!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.

I have not worked for or worked with a company that does not work fairly with their customers.

I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.

Vantagens

The software is comprehensive. Many add-ons are available at high costs.

Desvantagens

It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Traduzido para o Português

Resposta do Lightspeed

Hello Vaughn,

We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Recomendação do usuário
8,6/10
Baseado em 745 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Lightspeed POS

Preço do Lightspeed POS

A partir de
US$ 69,00/mês
Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Relação qualidade/preço
4,1/5
Baseado em 745 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Lightspeed POS

Recursos do Lightspeed POS

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Gestão de promoções
Histórico do cliente
Integração de terceiros
Notificações automáticas
PDV
Painel de atividades
Processamento de cartões de crédito
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Sistema de vales-presente
Várias localizações
Recursos
4,1/5
Baseado em 745 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre Lightspeed POS

Mais informações sobre Lightspeed POS

Principais recursos do Lightspeed POS

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Vantagens

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Perguntas frequentes sobre o Lightspeed POS

Perguntas frequentes sobre o Lightspeed POS

Abaixo estão algumas perguntas frequentes sobre o Lightspeed POS.

P: Que tipo de planos o Lightspeed POS oferece?

O Lightspeed POS oferece os seguintes planos de pagamento:

A partir de: US$ 69,00/mês

Modelo de preços: Licença única, Assinatura

Teste Grátis: Disponível

Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Small package $99 / month (1 register, 5 employees) Medium package $169 / month (2 registers, 10 employees) Large package $289 / month (4 registers, 20 employees) ----------------------------------------------------------------------- Lightspeed Restaurant (Prices are in USD based on an annual plan, on a per store basis.) Small package $69 / month (1 POS station) Medium package $129 / month (Up to 3 POS stations) Large package $198 / month (Up to 5 POS stations)

P: Quais são os principais recursos do Lightspeed POS?

O Lightspeed POS oferece os seguintes recursos:

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

P: Quem costuma usar o Lightspeed POS?

Os clientes habituais do Lightspeed POS são:

Empresas de médio porte, Pequenas empresas

P: Em que idioma o Lightspeed POS está?

O Lightspeed POS está nos seguintes idiomas:

Holandês, Inglês, Francês, Alemão, Espanhol

P: Que tipo de planos o Lightspeed POS oferece?

O Lightspeed POS tem os seguintes planos de preços:

Licença única, Assinatura

P: O Lightspeed POS é compatível com disponíveis móveis?

O Lightspeed POS é compatível com os seguintes dispositivos:

iPad

P: O Lightspeed POS se integra com quais outros aplicativos?

O Lightspeed POS se integra com os seguintes aplicativos:

Bitium, Countr, Deputy, Justuno, Loyalzoo, Lumiary, Mailjet, Marketman, SimpliField, Stitch Labs

P: Que nível de suporte o Lightspeed POS oferece?

O Lightspeed POS oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo