Sobre o Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Preços a partir de:

US$ 79,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Lightspeed Retail

Principais benefícios do Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Bélgica, Canadá, Suíça, França e outros 3, Reino Unido, Países Baixos, Estados Unidos

Idiomas

alemão, francês, holandês, inglês

Preços a partir de:

US$ 79,00/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Lightspeed Retail

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Recursos

Total de recursos do Lightspeed Retail: 103

  • API
  • Acesso para Celular
  • Auditoria de inventário
  • Automação de marketing
  • Automação de pedidos
  • Banco de dados do cliente
  • Bater ponto de entrada/saída
  • CRM
  • Campos personalizáveis
  • Carrinho de compras
  • Catalogação/Categorização
  • Check-in/Check-out
  • Cobrança e faturamento
  • Compras e recebimento
  • Comércio móvel
  • Configurador de produto
  • Contabilidade
  • Contas de clientes
  • Controle de estoque
  • Controle de reparações
  • Controle e acesso remoto
  • Controles/permissões de acesso
  • Código de barras/RFID
  • Códigos SKU/UPC
  • Dados em tempo real
  • Gerenciamento de SEO
  • Gerenciamento de fornecedores
  • Gerenciamento de pedidos de compra
  • Gestão de artigos reservados
  • Gestão de canais
  • Gestão de clientes
  • Gestão de comércio eletrônico
  • Gestão de conteúdo
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de estoques
  • Gestão de estoques
  • Gestão de estoques do varejo
  • Gestão de fornecedores
  • Gestão de funcionários
  • Gestão de impostos de vendas
  • Gestão de itens
  • Gestão de mercadorias
  • Gestão de pedidos
  • Gestão de preços
  • Gestão de preços e margens
  • Gestão de produtos
  • Gestão de promoções
  • Gestão de renovações de pedidos
  • Gestão de tesouraria
  • Gestão de vales-presente
  • Gestão de varejo
  • Gestão de vendas
  • Histórico de transações
  • Histórico de vendas
  • Histórico do cliente
  • Identificação do produto
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Impressão de códigos de barras
  • Integração da contabilidade
  • Integração de QuickBooks
  • Integrações de terceiros
  • Kits
  • Leitura de código de barras/tíquetes
  • Marcação
  • Marketing por e-mail
  • Monitoramento em tempo real
  • PDV para varejo
  • Pagamentos eletrônicos
  • Painel de atividades
  • Pedido por correio
  • Pedidos de vendas
  • Personalização
  • Pesquisa e filtro
  • Ponto de venda para bares
  • Ponto de vendas (PDV)
  • Processamento de cartões de crédito
  • Processamento de pagamentos
  • Processamento de pedidos
  • Programa de fidelidade
  • Rastreamento de devoluções
  • Rastreamento de estoque
  • Rastreamento de pedidos
  • Rastreamento do custo
  • Rastreamento do número de série
  • Reconhecimento de códigos de barras
  • Registro de pedidos
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Relógio de ponto
  • Remessas
  • Reposição de estoque
  • Segmentação de clientes
  • Seguimento de status
  • Segurança de SSL
  • Sincronização de dados
  • Tela de toque
  • Várias localizações
  • Várias lojas

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Cin7

4,3
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NetSuite

4,1
#2 alternativa ao Lightspeed Retail
O NetSuite é uma solução de ERP na nuvem usada por mais de 24 mil clientes de alto crescimento em todo o mundo para...

Retail Express

4,1
#3 alternativa ao Lightspeed Retail
Leading cloud POS software made for Australian & NZ retailers that need a central platform to manage inventory and...

Odoo

4,2
#4 alternativa ao Lightspeed Retail
O Odoo é um pacote de aplicativos de negócios de código aberto personalizáveis e integrados. A maioria das necessidades...

Avaliações

Classificação geral

4,2 /5
(814)
Relação qualidade/preço
4,1/5
Recursos
4,1/5
Praticidade
4,3/5
Suporte ao cliente
4,2/5

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Exibindo 5 avaliações de 814
Zondre W.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great integrated system

Avaliado em 14/06/2019

Lightspeed has been great. We have been using it for over a year and it has met my expectations. ...

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Vantagens

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Desvantagens

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Alternativas consideradas

Clover, Shopify POS e Vend

Razões para escolher o Lightspeed Retail

I wanted a cloud based integrated system

Software anterior

Clover, Shopify POS e Vend

Razões para mudar para o Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Steve J.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A great all-inclusive system

Avaliado em 20/01/2021

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to...

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Vantagens

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Desvantagens

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Alternativas consideradas

Rain POS

Razões para escolher o Lightspeed Retail

Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

Software anterior

AIM

Razões para mudar para o Lightspeed Retail

When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.
Blase D.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Perfect product for a small brick and morter store

Avaliado em 02/09/2021

Vantagens

Easy to set up, add items to inventory. Very intuitive.

Desvantagens

iPad printing issues, but easy to work around

Alternativas consideradas

Square for Retail

Razões para mudar para o Lightspeed Retail

Lightspeed seemed like an overall better product.
Josh B.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Outro durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

The Absolute Worst

Avaliado em 09/03/2021

We’ve been in business for 5 years now (and been in the small business world for another 15). Our...

We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process.

As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.

Vantagens

Nothing
In theory, the reporting
In theory, the inventory management

Desvantagens

Over promised
Under delivered
Zero communication

Resposta do Lightspeed

Hi Josh,

Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied.

We see that our Customer Success team have already reached out, they will continue working with you to address your concerns.

Thank you,

Lightspeed POS

Traci B.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lightspeed for Retail

Avaliado em 07/06/2021

We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5...

We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5 years. We thoroughly researched many POS systems, before going with our decision and couldn't be happier. The system is easy to set up and use and simple to train employees on. The customer profiles make it easy to customize shopping experiences for all of our customers and stay in contact with them.

Vantagens

The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Desvantagens

None that I can think of or have seen in competitors.

Razões para mudar para o Lightspeed Retail

They had very competitive rates for the same products and service and in most cases, better.
Exibindo 5 avaliações de 814 Leia todas as avaliações

Perguntas frequentes sobre o Lightspeed Retail

Abaixo estão algumas perguntas frequentes sobre o Lightspeed Retail.

O Lightspeed Retail oferece os seguintes planos de pagamento:

  • A partir de: US$ 79,00/mês
  • Modelo de preços: Assinatura
  • Teste Grátis: Disponível

Os clientes habituais do Lightspeed Retail são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500

O Lightspeed Retail está nos seguintes idiomas:

alemão, francês, holandês, inglês

O Lightspeed Retail é compatível com os seguintes dispositivos:

iPad (tablet)

O Lightspeed Retail se integra com os seguintes aplicativos:

7shifts, APPSeCONNECT, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Bike Rental Manager, Birdeye, Bookingplanner, Boomtown, Bounce, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Facebook for Business, Flipdish, Formitable, GolfNow, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Magento Commerce, Mailchimp, Marketman, Oracle Hospitality OPERA Cloud Property Management, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, Servmetrics, SevenRooms, SkuVault, Solink, Stitch Labs, SwiftCount, TapMango, WooCommerce, Xero, booxi, iZettle, nChannel, shiftbase, uberall

O Lightspeed Retail oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

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