Lightspeed POS

The point of sale you'll love to use.

4,2 /5 (752 avaliações) Escreva uma avaliação!

Resumo do Lightspeed POS

O que é o Lightspeed POS?

Lightspeed POS is a complete point of sale and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
*only available in the US
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

-----------------------------------------------------------------------------------
Lightspeed Restaurant features

Menu and floorplan:
- Easily create discounts that automatically apply to customer groups, promotional events or specific items.
- Combining tables or moving them around is as simple as tap and drag.
- Present menu items complete with photos, descriptions and prices.
- Make quick updates to your floorplan.

Ordering and payments:
- Smartphone and tablet-based tableside orders are sent directly to the kitchen or bar.
- Cut down on the time it takes for customers to get their orders.
- Easily split or combine bills.
- Offer flexible payment options.
- Servers can take orders directly from the iPad for quicker service and more accurate orders.
- Process gift cards

Offline mode:
- Internet down? Don't sweat it. Lightspeed Restaurant POS works online or offline with a full feature set
- Your data is kept safe even if your terminal is permanently damaged.
- Look up customer information for take-out or delivery orders.
- Liteserver stays up at all times, so operations go on as usual. Once a connection is reestablished, your data is automatically synced.

Integrations:
- Add the Kitchen Display System module for optimized communication between the kitchen and the front of the house.
- Add the Customer Facing Display module to optimize communication between your staff and customers.
- Add the Self Order Menu module to allow customers to place their own orders.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ specific needs such as accounting, delivery or loyalty programs.

Resumo do Lightspeed POS

Preços

A partir de
US$ 69,00/mês

Opções de preços

Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)


Recursos do Lightspeed POS

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Japão, Alemanha
Idiomas
Holandês, Inglês, Francês, Alemão, Espanhol

Mídias

Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth.
Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for.
Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees.
Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales.
Lightspeed Restaurant - iPad-based Restaurant POS system
Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best.
Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface.
Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use.
Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.
Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.
Lightspeed POS - Vídeo Lightspeed POS - Vídeo Captura de tela do Lightspeed POS: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth. Captura de tela do Lightspeed POS: Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for. Captura de tela do Lightspeed POS: Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees. Captura de tela do Lightspeed POS: Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales. Captura de tela do Lightspeed POS: Lightspeed Restaurant - iPad-based Restaurant POS system Captura de tela do Lightspeed POS: Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best. Captura de tela do Lightspeed POS: Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface. Captura de tela do Lightspeed POS: Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use. Captura de tela do Lightspeed POS: Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service. Captura de tela do Lightspeed POS: Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.

Lightspeed POS - Avaliações

Lightspeed POS - Avaliações

Classificação geral
4,2
/
5
Excelente
490

Muito bom
130

Regular
46

Ruim
33

Péssimo
53

Relação qualidade/preço
4,1
Recursos
4,1
Praticidade
4,3
Suporte ao cliente
4,2
82% dos usuários recomendam este app
Zondre W.

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.


Traduzir com Google
Avaliador Verificado

Best POS System in the Business

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.


Traduzir com Google
Tony G.

My experience with Lightspeed

From the app add-ons, constant improvement to their support, Lightspeed has been there all of the way!


Traduzir com Google
Brett T.

Lightspeed doesn't put their customers first


Traduzir com Google
Allison L.

Best decision I made for my business!

Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.


Traduzir com Google
Zondre W.
Setor: Varejistas
Porte da empresa: 13-50 funcionários
Traduzido para o Português
Traduzido para o Português

Great integrated system

Usado Diariamente durante Mais de um ano
Avaliado em 14/06/2019
Fonte da avaliação: Capterra

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Vantagens

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Desvantagens

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Avaliador Verificado
Setor: Hospitais e Saúde
Porte da empresa: 5.001-10.000 funcionários
Traduzido para o Português
Traduzido para o Português

Best POS System in the Business

Usado Diariamente durante Mais de dois anos
Avaliado em 01/05/2020
Fonte da avaliação: Capterra

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Vantagens

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.

There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.

If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.

Simply the best.

Desvantagens

I don't have any comments for this section

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Tony G.
Setor: Varejistas
Porte da empresa: 13-50 funcionários
Traduzido para o Português
Traduzido para o Português

My experience with Lightspeed

Usado Diariamente durante Mais de dois anos
Avaliado em 08/09/2020
Fonte da avaliação: Capterra

From the app add-ons, constant improvement to their support, Lightspeed has been there all of the way!

Vantagens

Several things...
1. Ease of implementation
2. Ease of training
3. Handle inventory, POS and eCom all in one place.

Desvantagens

The only issue I have is when the internet goes down, you are totally down.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Brett T.
Setor: Automotivo
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Lightspeed doesn't put their customers first

Usado Diariamente durante Mais de dois anos
Avaliado em 10/07/2017
Fonte da avaliação: GetApp

Vantagens

Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.

Desvantagens

Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years.

My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically.

I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available.

I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues."

So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed.

The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Allison L.
Setor: Varejistas
Porte da empresa: 13-50 funcionários
Traduzido para o Português
Traduzido para o Português

Best decision I made for my business!

Usado Diariamente durante Mais de dois anos
Avaliado em 29/05/2020
Fonte da avaliação: Capterra

Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.

Vantagens

Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

Desvantagens

I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like.

Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Recomendação do usuário
8,6/10
Baseado em 752 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Lightspeed POS

Preço do Lightspeed POS

A partir de
US$ 69,00/mês
Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Relação qualidade/preço
4,1/5
Baseado em 752 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Lightspeed POS

Recursos do Lightspeed POS

API
Banco de dados do cliente
Cobrança e faturamento
Geração de relatórios de vendas
Gestão de descontos
Gestão de estoques
Gestão de funcionários
Gestão de pedidos
Gestão de promoções
Histórico do cliente
Integração de terceiros
Notificações automáticas
PDV
Pagamentos eletrônicos
Painel de atividades
Processamento de pedidos
Programa de fidelidade
Rastreamento de estoque
Relatórios e estatística
Várias localizações
Recursos
4,1/5
Baseado em 752 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Mais informações sobre Lightspeed POS

Mais informações sobre Lightspeed POS

Principais recursos do Lightspeed POS

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Vantagens

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Perguntas frequentes sobre o Lightspeed POS

Perguntas frequentes sobre o Lightspeed POS

Abaixo estão algumas perguntas frequentes sobre o Lightspeed POS.

P: Que tipo de planos o Lightspeed POS oferece?

O Lightspeed POS oferece os seguintes planos de pagamento:

A partir de: US$ 69,00/mês

Modelo de preços: Licença única, Assinatura

Teste Grátis: Disponível

Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Small package $99 / month (1 register, 5 employees) Medium package $169 / month (2 registers, 10 employees) Large package $289 / month (4 registers, 20 employees) ----------------------------------------------------------------------- Lightspeed Restaurant (Prices are in USD based on an annual plan, on a per store basis.) Small package $69 / month (1 POS station) Medium package $129 / month (Up to 3 POS stations) Large package $198 / month (Up to 5 POS stations)

P: Quais são os principais recursos do Lightspeed POS?

O Lightspeed POS oferece os seguintes recursos:

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

P: Quem costuma usar o Lightspeed POS?

Os clientes habituais do Lightspeed POS são:

Pequenas empresas, Empresas de médio porte

P: Em que idioma o Lightspeed POS está?

O Lightspeed POS está nos seguintes idiomas:

Holandês, Inglês, Francês, Alemão, Espanhol

P: Que tipo de planos o Lightspeed POS oferece?

O Lightspeed POS tem os seguintes planos de preços:

Licença única, Assinatura

P: O Lightspeed POS é compatível com disponíveis móveis?

O Lightspeed POS é compatível com os seguintes dispositivos:

iPad

P: O Lightspeed POS se integra com quais outros aplicativos?

O Lightspeed POS se integra com os seguintes aplicativos:

Bitium, Countr, Deputy, Justuno, Loyalzoo, Lumiary, Mailjet, Marketman, SimpliField, Stitch Labs

P: Que nível de suporte o Lightspeed POS oferece?

O Lightspeed POS oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo