Sobre o Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Preços a partir de:

69,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Lightspeed Retail

Principais benefícios do Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Dispositivos

Porte da empresa

P M G

Mercados

Canadá

Idiomas

alemão, francês, inglês, neerlandês

Preços a partir de:

69,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Lightspeed Retail

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Recursos

Total de recursos do Lightspeed Retail: 108

  • API
  • Acesso para Celular
  • Administração de website
  • Auditoria de inventário
  • Automação de marketing
  • Automação de pedidos
  • Banco de dados do cliente
  • Bater ponto de entrada/saída
  • CRM
  • Campos personalizáveis
  • Carrinho de compras
  • Catalogação/Categorização
  • Check-in/Check-out
  • Cobrança e faturamento
  • Compras e recebimento
  • Comércio móvel
  • Configurador de produto
  • Contabilidade
  • Contas de clientes
  • Controle de estoque
  • Controle de reparações
  • Controle e acesso remoto
  • Controles/permissões de acesso
  • Código de barras/RFID
  • Códigos SKU/UPC
  • Dados em tempo real
  • Gerenciamento de SEO
  • Gerenciamento de fornecedores
  • Gerenciamento de pedidos de compra
  • Gestão de artigos reservados
  • Gestão de canais
  • Gestão de clientes
  • Gestão de comércio eletrônico
  • Gestão de conteúdo
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de estoques
  • Gestão de estoques
  • Gestão de estoques do varejo
  • Gestão de fornecedores
  • Gestão de funcionários
  • Gestão de impostos de vendas
  • Gestão de itens
  • Gestão de mercadorias
  • Gestão de pedidos
  • Gestão de preços
  • Gestão de preços e margens
  • Gestão de produtos
  • Gestão de promoções
  • Gestão de renovações de pedidos
  • Gestão de tesouraria
  • Gestão de vales-presente
  • Gestão de varejo
  • Gestão de vendas
  • Histórico de transações
  • Histórico de vendas
  • Histórico do cliente
  • Identificação do produto
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Impressão de códigos de barras
  • Integração da contabilidade
  • Integrações de terceiros
  • Kits
  • Leitura de código de barras/tíquetes
  • Marcação
  • Marketing de multicanal
  • Marketing por e-mail
  • Monitoramento em tempo real
  • Otimização de estoques
  • PDV para varejo
  • Pagamentos eletrônicos
  • Painel de atividades
  • Para dispositivos iPad
  • Para padarias
  • Para pequenas empresas
  • Para varejistas
  • Pedido por correio
  • Pedidos de vendas
  • Personalização
  • Pesquisa e filtro
  • Ponto de vendas (PDV)
  • Processamento de cartões de crédito
  • Processamento de pagamentos
  • Processamento de pedidos
  • Programa de fidelidade
  • Rastreamento de devoluções
  • Rastreamento de estoque
  • Rastreamento de pedidos
  • Rastreamento do custo
  • Rastreamento do número de série
  • Reconhecimento de códigos de barras
  • Registro de pedidos
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Relógio de ponto
  • Remessas
  • Reposição de estoque
  • Segmentação de clientes
  • Seguimento de status
  • Segurança de SSL
  • Sincronização de dados
  • Tela de toque
  • Várias localizações
  • Várias lojas

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Square Point of Sale

4,7
#1 alternativa ao Lightspeed Retail
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Shopify

4,5
#2 alternativa ao Lightspeed Retail
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Shopify POS

4,7
#3 alternativa ao Lightspeed Retail
Built for retail, Shopify POS is a point of sales system that brings your sales, inventory, customers and more together...

Clover

3,9
#4 alternativa ao Lightspeed Retail
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Avaliações

Classificação geral

4,2 /5
(862)
Relação qualidade/preço
4,1/5
Recursos
4,1/5
Praticidade
4,3/5
Suporte ao cliente
4,2/5

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Exibindo 5 avaliações de 862
Zondre W.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great integrated system

Avaliado em 14/06/2019

Lightspeed has been great. We have been using it for over a year and it has met my expectations. ...

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Vantagens

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Desvantagens

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Alternativas consideradas

Clover, Shopify POS e Vend

Razões para escolher o Lightspeed Retail

I wanted a cloud based integrated system

Software anterior

Clover, Shopify POS e Vend

Razões para mudar para o Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Elizabeth C.
Classificação geral
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fantastic product for any retail business. Excellent value.

Avaliado em 06/06/2022

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail...

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Vantagens

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Desvantagens

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternativas consideradas

GolfNow

Razões para escolher o Lightspeed Retail

There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Razões para mudar para o Lightspeed Retail

Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.
Mason A.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

If you want seamless eCom and Retail DO NOT USE LIGHTSPEED

Avaliado em 21/04/2022

I would not recommend anyone, in any situation, use these features or services provided by...

I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.

Vantagens

I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.

Desvantagens

Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS)

- No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails

- Are you a franchise with individually owned locations? No support for that.

- You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE.

- Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above.

- Online documentation is wrong about 80% of the time.

- Importing products, customer data, etc is chaotic at best.

- The eCommerce features are not in sync with the PoS side.

- Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty

- Customer service takes weeks to respond if you have any issue outside of what Support can handle

- Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API."

- Every action you need done, will require another department to speak to, which they'll get back to you weeks later.

Alternativas consideradas

WooCommerce

Razões para escolher o Lightspeed Retail

Shopify no longer supports cannabis companies.

Software anterior

Shopify POS

Razões para mudar para o Lightspeed Retail

The sales person promised things that in reality were never going to happen.

Resposta do Lightspeed

Hi Mason,

We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need.

We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns.

Thank you,

Lightspeed Commerce

Daniel R.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy Switch to Lightspeed Retail

Avaliado em 31/05/2022

Overall it has been an easy switch and easy to use software.

Overall it has been an easy switch and easy to use software.

Vantagens

The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.

Desvantagens

The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.

Alternativas consideradas

MicroBiz Cloud POS

Razões para escolher o Lightspeed Retail

Lack of options, no website integration. Multiple registers and credit card terminals.

Razões para mudar para o Lightspeed Retail

Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments.
Mark W.
Classificação geral
  • Setor: Mobiliário
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Lightspeed for retail with delivery service

Avaliado em 09/06/2022

Vantagens

The POS itself works great. Easy to add payment options and has optional fields for many aspects of the system.

Desvantagens

Cannot use it for delivery management. The "Service" option seems like it was designed for car dealership maintenance services and requires workarounds to be created for delivery services. It is mainly a retail "Take With" system.

Exibindo 5 avaliações de 862 Leia todas as avaliações

Perguntas frequentes sobre o Lightspeed Retail

Abaixo estão algumas perguntas frequentes sobre o Lightspeed Retail.

O Lightspeed Retail oferece os seguintes planos de pagamento:

  • A partir de: 69,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Lightspeed Retail Lean: $79/month (billed monthy) or $69/month (billed annually) Standard: $139/month (billed month) or $119/month (billed annually) Advanced: $239/month (billed month) or $199/month (billed annually) Enterpise: Please contact Lightspeed directly

Os clientes habituais do Lightspeed Retail são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500

O Lightspeed Retail está nos seguintes idiomas:

alemão, francês, inglês, neerlandês

O Lightspeed Retail é compatível com os seguintes dispositivos:

iPad (tablet)

O Lightspeed Retail se integra com os seguintes aplicativos:

7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Bike Rental Manager, Birdeye, Bookingplanner, Booxi, Bounce, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, GolfNow, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, OPERA Cloud, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, Servmetrics, SevenRooms, SkuVault, Solink, Stitch Labs, SwiftCount, TapMango, Uberall CoreX, WooCommerce, Xero, iZettle, nChannel, shiftbase

O Lightspeed Retail oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

Categorias relacionadas

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