RazorSync

Field Service Management Software & Mobile App

4,4 /5 (440 avaliações) Escreva uma avaliação!

Resumo do RazorSync

O que é o RazorSync?

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

Resumo do RazorSync

Preços

A partir de
US$ 40,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.


Recursos do RazorSync

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Austrália
Idiomas
Inglês

Mídias

iPhone Application
Signature Capture and Photos Update Customer Account
Work Order Detail with Tax
Parts
Filter Schedule View by Status
Color-Coded Techs and Jobs
Unassigned Service Requests
Search Customer Records
Update Customer Records to QuickBooks
Manage and Track Technicians
RazorSync - Vídeo Captura de tela do RazorSync: iPhone Application Captura de tela do RazorSync: Signature Capture and Photos Update Customer Account Captura de tela do RazorSync: Work Order Detail with Tax Captura de tela do RazorSync: Parts Captura de tela do RazorSync: Filter Schedule View by Status Captura de tela do RazorSync: Color-Coded Techs and Jobs Captura de tela do RazorSync: Unassigned Service Requests Captura de tela do RazorSync: Search Customer Records Captura de tela do RazorSync: Update Customer Records to QuickBooks Captura de tela do RazorSync: Manage and Track Technicians

RazorSync - Avaliações

RazorSync - Avaliações

Classificação geral
4,4
/
5
Excelente
233

Muito bom
150

Regular
45

Ruim
9

Péssimo
3

Relação qualidade/preço
4,4
Recursos
4,1
Praticidade
4,2
Suporte ao cliente
4,5
87% dos usuários recomendam este app
Will M.

Best Bang for Buck!

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.


Traduzir com Google
Pavel S.

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.


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Natalie B.

Lots of potential, but not quite there

Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue.

Customer service leaves something to be desired.


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Duane T.

RazorSync is great for any sized business


Traduzir com Google
Marc M.

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!


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Will M.
Setor: Serviços ao consumidor
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Best Bang for Buck!

Avaliado em 11/06/2016
Fonte da avaliação: GetApp

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Vantagens

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Desvantagens

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Pavel S.
Setor: Instalações e serviços de lazer
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

What I would like have added or changed

Usado Diariamente durante Mais de dois anos
Avaliado em 01/11/2019
Fonte da avaliação: Capterra

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Vantagens

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Desvantagens

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Traduzido para o Português

Resposta do RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Natalie B.
Setor: Serviços de Facilities
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Lots of potential, but not quite there

Usado Diariamente durante Mais de um ano
Avaliado em 02/11/2019
Fonte da avaliação: Capterra

Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue.

Customer service leaves something to be desired.

Vantagens

Relatively easy to use.

Inventory management w/ price tiers is useful, but we havent actually used that feature yet.

Desvantagens

Lacks intermediate levels between admin and user. It would be nice if you could supervisors the ability to make WOs w/o giving them access to other sensitive information.

Lacks fields that are visible to management, but not employees (for instance a place to put billing information for jobs that are based on a bid price rather than an hourly labor rate)

Service items are not time stamped which makes them unhelpful for many types of reports.

Not bilingual.

Frequent technical issues including issues w/ GPS.

Breadcrumbs are hard to interpret because you can zoom in enough. Makes it impossible to tell when an employee started and stopped at a given location.

It would be nice to be able to close out multiple WOs that are part of the same service request at the same time/ if it was more friendly for those situations that might only have one line of billing despite multiple people or days of work being required.

Makes you change password too frequently.

Traduzido para o Português

Resposta do RazorSync

Thank you Natalie for your review and feedback, we appreciate it. Please let us know if we can help you with anything.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 5.0/10

Duane T.
Setor: Serviços ao consumidor
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

RazorSync is great for any sized business

Usado Diariamente durante Mais de um ano
Avaliado em 06/11/2019
Fonte da avaliação: Capterra

Vantagens

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Desvantagens

Inventory management portion leaves a lot to be desired

Traduzido para o Português

Resposta do RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Marc M.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

very good program, with a few minor changes can be great!

Usado Diariamente durante Mais de dois anos
Avaliado em 01/11/2019
Fonte da avaliação: Capterra

Time-efficient , least paperwork more profit!

Vantagens

price, support, offline capabilities, relatively easy to use.

Desvantagens

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Traduzido para o Português

Resposta do RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,2/10
Baseado em 440 usuários
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Preço do RazorSync

Preço do RazorSync

A partir de
US$ 40,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Relação qualidade/preço
4,4/5
Baseado em 440 usuários
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Recursos do RazorSync

Recursos do RazorSync

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 440 usuários
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Categorias

Mais informações sobre RazorSync

Mais informações sobre RazorSync

Principais recursos do RazorSync

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

Vantagens

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Perguntas frequentes sobre o RazorSync

Perguntas frequentes sobre o RazorSync

Abaixo estão algumas perguntas frequentes sobre o RazorSync.

P: Que tipo de planos o RazorSync oferece?

O RazorSync oferece os seguintes planos de pagamento:

A partir de: US$ 40,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

P: Quais são os principais recursos do RazorSync?

O RazorSync oferece os seguintes recursos:

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

P: Quem costuma usar o RazorSync?

Os clientes habituais do RazorSync são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o RazorSync está?

O RazorSync está nos seguintes idiomas:

Inglês

P: Que tipo de planos o RazorSync oferece?

O RazorSync tem os seguintes planos de preços:

Assinatura

P: O RazorSync é compatível com disponíveis móveis?

O RazorSync é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O RazorSync se integra com quais outros aplicativos?

O RazorSync se integra com os seguintes aplicativos:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced

P: Que nível de suporte o RazorSync oferece?

O RazorSync oferece as seguintes opções de suporte:

FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento