RazorSync

Field Service Management Software & Mobile App

4,4 /5 (440 avaliações) Write a Review!

Resumo do RazorSync

O que é o RazorSync?

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

Resumo do RazorSync

Preços

A partir de
US$ 40,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.


Recursos do RazorSync

Dispositivos
Porte da empresa
P M G
Mercados
Austrália, Canadá, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do RazorSync: iPhone Application
Captura de tela do RazorSync: iPhone Application Captura de tela do RazorSync: Signature Capture and Photos Update Customer Account Captura de tela do RazorSync: Work Order Detail with Tax Captura de tela do RazorSync: Parts Captura de tela do RazorSync: Filter Schedule View by Status Captura de tela do RazorSync: Color-Coded Techs and Jobs Captura de tela do RazorSync: Unassigned Service Requests Captura de tela do RazorSync: Search Customer Records Captura de tela do RazorSync: Update Customer Records to QuickBooks Captura de tela do RazorSync: Manage and Track Technicians

RazorSync - Avaliações

RazorSync - Avaliações

Classificação geral
4,4
/
5
Excelente
233

Muito bom
151

Regular
44

Ruim
9

Péssimo
3

Relação qualidade/preço
4,4
Recursos
4,1
Praticidade
4,2
Suporte ao cliente
4,5
87% dos usuários recomendam este app
Lucinda B.

Simplified Service App

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!


Traduzir com Google
Pavel S.

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.


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Thomas S.

Makes our business work...

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.


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Duane T.

RazorSync is great for any sized business


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Marc M.

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!


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Lucinda B.
Traduzido para o Português

Simplified Service App

Avaliado em 10/06/2016
Fonte da avaliação: GetApp

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!

Vantagens

Excellent Technical Support
Instant scheduling and dispatch
Easy estimating and invoicing both in office and service field
You can access the schedule from anywhere!
Endless reports
You can attach documents to work orders, contract, photos, forms, pics etc
Accepts credit card payments
Service techs can create their own work orders when emergency calls come in after hours
Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!!
GPS tracking on service trucks
Customer Portal allowing customers to access their accounts
You can make suggestions how to better the app for your use, Razor listens and productively works as a team
There is so much more don't I don't use and I cant comment on because we already had resources in place - for example
Payroll - we do in house
QuickBooks - We use other accounting package

Desvantagens

Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync!
Guess I cant find a true con, great job Razorsync!!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Pavel S.
Setor: Instalações e serviços de lazer
Porte da empresa: 2-10 funcionários
Traduzido para o Português

What I would like have added or changed

Usado Diariamente durante Mais de dois anos
Avaliado em 01/11/2019
Fonte da avaliação: Capterra

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Vantagens

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Desvantagens

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Traduzido para o Português

Resposta do RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Thomas S.
Setor: Serviços ao consumidor
Porte da empresa: 2-10 funcionários
Traduzido para o Português

Makes our business work...

Usado Diariamente durante Mais de dois anos
Avaliado em 02/11/2019
Fonte da avaliação: Capterra

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.

Vantagens

We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be.
Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request.
Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements.

Desvantagens

It is really tricky navigating and opening past work orders and invoices to view history.
Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export.

Traduzido para o Português

Resposta do RazorSync

Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 6.0/10

Duane T.
Setor: Serviços ao consumidor
Porte da empresa: 2-10 funcionários
Traduzido para o Português

RazorSync is great for any sized business

Usado Diariamente durante Mais de um ano
Avaliado em 06/11/2019
Fonte da avaliação: Capterra

Vantagens

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Desvantagens

Inventory management portion leaves a lot to be desired

Traduzido para o Português

Resposta do RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Marc M.
Setor: Construção
Porte da empresa: 2-10 funcionários
Traduzido para o Português

very good program, with a few minor changes can be great!

Usado Diariamente durante Mais de dois anos
Avaliado em 01/11/2019
Fonte da avaliação: Capterra

Time-efficient , least paperwork more profit!

Vantagens

price, support, offline capabilities, relatively easy to use.

Desvantagens

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Traduzido para o Português

Resposta do RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8,2/10
Baseado em 440 usuários
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Preço do RazorSync

Preço do RazorSync

A partir de
US$ 40,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Pricing Package Plans
• Solo, up to 2 users, $40/month (annual plan)
• Team, up to 7 users, $115/month (annual plan)
• Pro, up to 15 users, $240/month (annual plan)
• Enterprise, up to 45 users, $630/month (annual plan)

All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial.

RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

Relação qualidade/preço
4,4/5
Baseado em 440 usuários
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Recursos do RazorSync

Recursos do RazorSync

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 440 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre RazorSync

Mais informações sobre RazorSync

Principais recursos do RazorSync

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

Vantagens

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Perguntas frequentes sobre o RazorSync

Perguntas frequentes sobre o RazorSync

Abaixo estão algumas perguntas frequentes sobre o RazorSync.

P: Que tipo de planos o RazorSync oferece?

O RazorSync oferece os seguintes planos de pagamento:

A partir de: US$ 40,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

P: Quais são os principais recursos do RazorSync?

O RazorSync oferece os seguintes recursos:

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

P: Quem costuma usar o RazorSync?

Os clientes habituais do RazorSync são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o RazorSync está?

O RazorSync está nos seguintes idiomas:

Inglês

P: Que tipo de planos o RazorSync oferece?

O RazorSync tem os seguintes planos de preços:

Assinatura

P: O RazorSync é compatível com disponíveis móveis?

O RazorSync é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O RazorSync se integra com quais outros aplicativos?

O RazorSync se integra com os seguintes aplicativos:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks, QuickBooks Online, QuickBooks Online

P: Que nível de suporte o RazorSync oferece?

O RazorSync oferece as seguintes opções de suporte:

FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento