Sobre o RazorSync

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

Preços a partir de:

60,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao RazorSync

Principais benefícios do RazorSync

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Consumidores típicos

  • Autônomos
  • Pequenas empresas (2-50)
  • Médias empresas (51-500)
  • Grandes empresas (500 ou mais)

Implantação

  • Baseado na nuvem
  • Instalação local

Mercados

Canadá, Estados Unidos

Idiomas

inglês

Preços a partir de:

60,00 US$/mês

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao RazorSync

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Recursos

Total de recursos do RazorSync: 97

  • API
  • Acesso para Celular
  • Acompanhamento de atividades
  • Agendamento
  • Agendamento automatizado
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento de manutenção
  • Agendamento de recursos
  • Agendamento de tarefas
  • Agendamento em tempo real
  • Alertas do celular
  • Alertas/notificações
  • Aplicativo móvel
  • Armazenamento de arquivos
  • Armazenamento de documentos
  • Arrastar e soltar
  • Assinatura eletrônica
  • Backup automático
  • Banco de dados de contatos
  • Banco de dados de funcionários
  • Banco de dados do cliente
  • CRM
  • Campos personalizáveis
  • Captura de assinatura por celular
  • Cobrança e faturamento
  • Cobrança por horas
  • Cobrança recorrente ou de assinaturas
  • Coleta de pagamento no campo
  • Controle de comparencimento
  • Controle de estoque
  • Controle de horas
  • Controle de horas e despesas
  • Criação de ordem de serviço
  • Custos do trabalho
  • Cálculos de impostos
  • Dados em tempo real
  • Estimativas
  • Faturas personalizáveis
  • Faturação online
  • Formulários personalizáveis
  • GPS
  • Gerenciamento de faturas
  • Gestão da folha de pagamento
  • Gestão de calendários
  • Gestão de clientes
  • Gestão de contratos e licenças
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de funcionários
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão do fluxo de trabalho
  • Gestão técnica
  • Histórico de atendimento
  • Histórico de faturas
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integrações de terceiros
  • Lembretes
  • Mapas geográficos
  • Mensagens de SMS
  • Modelos personalizáveis
  • Monitoramento
  • Notificações em tempo real
  • Orçamentos/estimativas
  • Pagamentos eletrônicos
  • Pagamentos móveis
  • Pagamentos online
  • Painel de atividades
  • Para a indústria de encanamento
  • Para empresas de climatização
  • Para instaladores comerciais e/ou industriais
  • Para o setor de bricolagem
  • Planejamento de pessoal
  • Portal de autoatendimento
  • Portal de cobrança
  • Portal do cliente
  • Previsão de trabalho
  • Processamento de cartões de crédito
  • Processamento de faturas
  • Processamento de pagamentos
  • Rastreamento de equipamentos
  • Rastreamento de estoque
  • Rastreamento de interações
  • Rastreamento de trabalho
  • Rastreamento do custo
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Relógio de ponto online
  • Reservas online
  • Roteamento
  • Sincronização de calendários
  • Várias localizações

Alternativas

Service Fusion

4,4
#1 alternativa ao RazorSync
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

Xero

4,4
#2 alternativa ao RazorSync
Xero é um software de contabilidade para pequenas empresas baseado na nuvem, com ferramentas para gerenciar faturamento,...

Google Sheets

4,7
#3 alternativa ao RazorSync
O Google Sheets é uma plataforma de planilhas baseada na nuvem, desenvolvida para ajudar empresas de todos os tamanhos...

Salesforce Sales Cloud

4,4
#4 alternativa ao RazorSync
O Salesforce Sales Cloud é um aplicativo do Salesforce de gestão do relacionamento com o cliente (CRM, na sigla em...

Avaliações

Classificação geral

4,3 /5
(488)
Relação qualidade/preço
4,3/5
Recursos
4,0/5
Praticidade
4,1/5
Suporte ao cliente
4,5/5

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Exibindo 5 avaliações de 488
Will
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 11-50 funcionários
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Best Bang for Buck!

Avaliado em 11/06/2016

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate...

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Vantagens

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Desvantagens

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

A lot of potential, but falls short on some very basic requirements

Avaliado em 18/02/2017

In many respects we are like most service companies. We receive a request from a customer,...

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Vantagens

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Desvantagens

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

BRENDA
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

LOVE IT!

Avaliado em 25/03/2021

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as...

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Vantagens

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Desvantagens

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Resposta do RazorSync

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

LARRY
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

RAZORSYNC REVIEW

Avaliado em 22/03/2021

As a service only business (previous company), and being the sole employee, it was excellent. We...

As a service only business (previous company), and being the sole employee, it was excellent. We still use it for service and repair scheduling, as well as scheduling our construction/installation work. I 'generally' would heavily endorse your product.

Vantagens

The scheduling for service work is excellent. Monitoring where our employees are at any given time is of extreme value. The customer notifications has been highly praised by our clients, and is helpful in determining how productive our teams are, in performing specific service and repair requirements.

Desvantagens

The estimating portion of the program needs some work. It does not feel 'user friendly', and is difficult to update or change information. The presentation format appears a bit unprofessional in my opinion. We have used it for some estimating, then re-type the information into another system for managing payments and job status. We are now using QuickBooks Desktop. Not sure how that interface would work. We previously used QuickBooks Online..... I would not recommend using that, as the people in that organization appear to have little knowledge on how to manage the data, causing numerous errors, and some customer negative comments.

Resposta do RazorSync

Thank you Larry for the review! Please don't hesitate to reach out if you need anything.

Brianna
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Okay software for the price

Avaliado em 16/03/2021

Razor Sync is a decent program and we are making things work the best that we can. The set up did...

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Vantagens

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Desvantagens

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Alternativas consideradas

ServiceTitan e FieldEdge

Razões para escolher o RazorSync

Wintac was not a cloud based software and we wanted an ap for our field employees to use.

Razões para mudar para o RazorSync

It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.

Resposta do RazorSync

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Exibindo 5 avaliações de 488 Leia todas as avaliações

Perguntas frequentes sobre o RazorSync

Abaixo estão algumas perguntas frequentes sobre o RazorSync.

O RazorSync oferece os seguintes planos de pagamento:

  • A partir de: 60,00 US$/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 14-day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 14-day free trial and Live Demos to help support your business.

Os clientes habituais do RazorSync são:

Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

O RazorSync está nos seguintes idiomas:

inglês

O RazorSync é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O RazorSync se integra com os seguintes aplicativos:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online Advanced, Quickbooks Online

O RazorSync oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para RazorSync.