Sobre o RazorSync

RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.

RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.

RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.

About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.

Principais benefícios do RazorSync

Save time, reduce paperwork and grow your service business with our award winning field service software.

Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.

Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.

Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.

RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos, Canadá, Austrália

Idiomas

Inglês

Imagens

iPhone Application
Signature Capture and Photos Update Customer Account
Work Order Detail with Tax
Parts
Filter Schedule View by Status
Color-Coded Techs and Jobs
Unassigned Service Requests
Search Customer Records
Update Customer Records to QuickBooks
Manage and Track Technicians
Ver mais 11
RazorSync - Vídeo
Captura de tela do RazorSync: iPhone Application Captura de tela do RazorSync: Signature Capture and Photos Update Customer Account Captura de tela do RazorSync: Work Order Detail with Tax Captura de tela do RazorSync: Parts Captura de tela do RazorSync: Filter Schedule View by Status Captura de tela do RazorSync: Color-Coded Techs and Jobs Captura de tela do RazorSync: Unassigned Service Requests Captura de tela do RazorSync: Search Customer Records Captura de tela do RazorSync: Update Customer Records to QuickBooks Captura de tela do RazorSync: Manage and Track Technicians

Recursos

Total de recursos do RazorSync: 80

  • API
  • Acesso offline
  • Acompanhamento de atividades
  • Agendamento de tarefas
  • Alertas do celular
  • Alertas por e-mail
  • Alocação de recursos
  • Análise de dados em tempo real
  • Armazenamento de dados seguros
  • Armazenamento de documentos
  • Backup automático
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Campos personalizados
  • Captura de assinatura eletrônica
  • Captura de assinatura por celular
  • Cobrança e faturamento
  • Cobrança recorrente
  • Contas de clientes
  • Conversão de PDF
  • Criação de relatórios personalizável
  • Custos do trabalho
  • Dados em tempo real
  • Estimativas
  • Faturação automática
  • Fluxo de trabalho baseado em regras
  • Formulários personalizados
  • GPS
  • Geração de relatórios administrativos
  • Geração de relatórios de vendas
  • Gerenciamento de faturas
  • Gestão da mão de obra
  • Gestão de atividades
  • Gestão de calendários
  • Gestão de devoluções
  • Gestão de estoques
  • Gestão de formulários
  • Gestão de funcionários
  • Gestão de orçamentos
  • Gestão de pedidos de trabalho
  • Gestão do fluxo de trabalho
  • Histórico de contatos
  • Histórico do cliente
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integração da contabilidade
  • Integração da folha de pagamento
  • Integração de CRM
  • Integração de SMS
  • Integração de cartão de crédito
  • Integração de terceiros
  • Integração do Microsoft Outlook
  • Integração do celular
  • Interface para arrastar e soltar
  • Lembretes
  • Login seguro
  • Mapas geográficos
  • Mensagens instantâneas
  • Modelos de e-mails
  • Modelos personalizáveis
  • Monitoramento
  • Múltiplas empresas
  • Notas do projeto
  • Notificações automáticas
  • Notificações em tempo real
  • Pagamentos eletrônicos
  • Pagamentos parciais
  • Painel de atividades
  • Portal do cliente
  • Processamento de cartões de crédito
  • Processamento de faturas
  • Quadros de horários
  • Rastreamento de estoque
  • Rastreamento de trabalho
  • Registro de auditoria
  • Relatórios e estatística
  • Relatórios em tempo real
  • Sincronização de calendário com Google
  • Tarefas recorrentes
  • Várias localizações

Alternativas

ServiceTitan

4,5
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Service Fusion

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Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

Loc8

3,7
#3 alternativa ao RazorSync
Loc8 will help you manage your service business. Easy to get started with free and paid editions. Loc8 will help you...

ServiceWorks

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Avaliações

Classificação geral

4,4 /5
(441)
Relação qualidade/preço
4,4/5
Recursos
4,1/5
Praticidade
4,2/5
Suporte ao cliente
4,5/5

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Exibindo 5 avaliações de 441
Will M.
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 11-50 funcionários
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Best Bang for Buck!

Avaliado em 11/06/2016

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate...

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Vantagens

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Desvantagens

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Pavel S.
Classificação geral
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

What I would like have added or changed

Avaliado em 01/11/2019

I like it very much it suits our needs very well and I notice a steady improvement. So far the...

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Vantagens

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Desvantagens

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Resposta do RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

A lot of potential, but falls short on some very basic requirements

Avaliado em 18/02/2017

In many respects we are like most service companies. We receive a request from a customer,...

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Vantagens

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Desvantagens

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Duane T.
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

RazorSync is great for any sized business

Avaliado em 06/11/2019

Vantagens

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Desvantagens

Inventory management portion leaves a lot to be desired

Resposta do RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Marc M.
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

very good program, with a few minor changes can be great!

Avaliado em 01/11/2019

Time-efficient , least paperwork more profit!

Time-efficient , least paperwork more profit!

Vantagens

price, support, offline capabilities, relatively easy to use.

Desvantagens

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Resposta do RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Exibindo 5 avaliações de 441 Leia todas as avaliações

Perguntas frequentes sobre o RazorSync

Abaixo estão algumas perguntas frequentes sobre o RazorSync.

O RazorSync oferece os seguintes planos de pagamento:

  • A partir de: US$ 40,00/mês
  • Modelo de preços: Assinatura
  • Teste Grátis: Disponível

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, $240/month (annual plan) • Enterprise, up to 45 users, $630/month (annual plan) All plans start with a 30-Day FREE trial with all the features of the Enterprise package. We recommend you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email and GoToMeeting offering a 30-Day free trial and Live Demos to help support your business.

O RazorSync oferece os seguintes recursos:

  • Advanced Reporting
  • Custom Service Templates
  • Customer Management
  • Customer Portal
  • Estimating & Invoicing
  • Mobile Credit Card Readers
  • QuickBooks Integration
  • Route Optimization
  • Scheduling Software & Job Tracking
  • Service Dispatch
  • Work Orders
  • Worker Management & GPS

Os clientes habituais do RazorSync são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

O RazorSync está nos seguintes idiomas:

Inglês

O RazorSync é compatível com os seguintes dispositivos:

Android, iPhone, iPad

O RazorSync se integra com os seguintes aplicativos:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced

O RazorSync oferece as seguintes opções de suporte:

FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento

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