--- description: Avaliações detalhadas do Freshservice com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshservice com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/841/complaint-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.pt/software/91351/freshservice Page: 1 / 30\ Seguinte: [Next page](https://www.getapp.pt/software/91351/freshservice?page=2) > O Freshservice é uma central de serviços ITIL online com recursos de emissão de tíquetes e gestão de ativos, além de ferramentas de gestão de incidentes, problemas, alterações, liberações e conhecimento. > > Verdict: Rated **4.5/5** by 724 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 724 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco, vietnamita - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Barém, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Chéquia, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 41 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agendamento de problemas - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Assinatura eletrônica ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Ferramentas de TI](https://www.getapp.pt/directory/771/it-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3438 reviews) 3. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [JIRA Service Management](https://www.getapp.pt/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Avaliações ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 de março de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Desvantagens**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "The Journey" — 5.0/5 > **Abilash** | *18 de maio de 2026* | Construção | Recommendation rating: 9.0/10 > > **Vantagens**: User friendly from IT perspective in terms of configuring the instance and also very ease of use Self Service portal for our end users. > > **Desvantagens**: Timeframe to get some feature/product enhancements implemented. Not much of other cons to mention currently. > > Really happy with the overall experience, customer support and looking forward to continuing the partnership with Freshworks. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 de setembro de 2024* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: The user-friendly interface and automation features have saved me time and effort. > > **Desvantagens**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "They are actually Uncomplicating it for their customers" — 5.0/5 > **Chris** | *12 de março de 2026* | Produção audivisual | Recommendation rating: 10.0/10 > > **Vantagens**: Very affordable compared to competitors. It is easy to manage, maintain, and develop without a dedicated team, which is very helpful\! > > **Desvantagens**: Some features/enhancements take years to implement. We've had enhancement requests that are system-wide, not specific to us as a customer and they still haven't been rolled out after 3-4 years of being on their 'Roadmap'. > > Excellent, they have actually uncomplicated ITSM and Enterprise Service Management. We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team. ----- ### "I would recommend Freshservice" — 5.0/5 > **Brad** | *15 de maio de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: The software is easy to use and implement. For my part as implementor it was easy to learn and am happy to have it in my knowledge base. > > **Desvantagens**: The field number limitations. Often time as an example I need more than 10 paragraph fields in a Service Item. It would be nice to not have to be concerned about field limits. > > My overall experience has been very positive. I've configured other ITSM platforms and have found them much more confusing and complicated. ----- Page: 1 / 30\ Seguinte: [Next page](https://www.getapp.pt/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data