Intercom
The #1-rated Business Messenger for customer relationships.
4,5 /5 (708 avaliações) Escreva uma avaliação!Resumo do Intercom
O que é o Intercom?
Intercom is a Conversational Relationship Platform (CRP).
With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.
The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Resumo do Intercom
Preços
Opções de preços
Intercom Essential: from $38/month
Intercom Pro: from $75/month
Intercom Premium: Custom pricing
Recommended add-ons:
- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo
Recursos do Intercom
Mídias
Intercom - Avaliações
Intercom - Avaliações
Not Much Competition
Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Complete Package
We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.
Supporting Customers Made Easy!
We love Intercom and the efficiency it provides us in communicating with our Customers.
Horrendous company, be careful of getting locked in
Absolutely horrible in every possible way.
Advertising for Intercom in every E-Mail
We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.
In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.
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Not Much Competition
Vantagens
From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow.
Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex.
Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Desvantagens
Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves.
Given they are the industry leader, it can come at a premium for a larger organizations.
Complete Package
We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.
Vantagens
Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.
Desvantagens
While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.
Resposta do Intercom
Hi Peter,
We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.
Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.
Kate (Intercom - Customer Engagement)
Supporting Customers Made Easy!
We love Intercom and the efficiency it provides us in communicating with our Customers.
Vantagens
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
Desvantagens
There really aren't any cons that come to mind when talking about Intercom and the way that we use it as a company.
Resposta do Intercom
Thank you for leaving us this review Drew! I'm delighted to hear you're such big fans of Intercom and we're helping drive efficiency for you and your customers :)
Kate (Intercom - Customer Engagement)
Horrendous company, be careful of getting locked in
Absolutely horrible in every possible way.
Vantagens
The UI allowing to construct auto-messages
Desvantagens
They lure companies in to integrating intercom into the workflows and take advantage of the difficulty of later migrating to another product, in order to jack up the prices to ridiculous levels. We've had to complain multiple times each year for drastic overcharges (think 3x) and fight with them for months until they would process some refund (after numerous lies and diversion attempts by their reps).
Unethical company, unethical staff, can't be trusted one bit as a business partner.
Also be aware that they do not grandfather plans, and you are at their mercy, they can at any time give you a short notice before "updating" the pricing structure. The most recent "update" would have caused a ~5x in price, getting us to flee to another provider at a great internal cost.
Resposta do Intercom
Hi Guy - first off, I want to apologize for the difficulties you've had. Since Intercom started, we've focused entirely on the idea of strong customer relationships and I'm sorry that we let you down here. I hope I can clarify why these pricing changes are being made and provide some more context.
We've recently changed our pricing model to a simpler one that we believe is better aligned with the value our customers get from the product. That meant an increase in price for some customers and a decrease for others.
Getting pricing right at Intercom has admittedly always been really challenging for us, but we don't want you to feel this way.
I'm sorry to see you go as a customer. If you'd like to speak to your account manager (or me directly) about what happened for your account specifically, we'd really love to chat. You can email me (phil at intercom dot com) if you're open to a conversation.
Phil (Intercom - Customer Engagement)
Advertising for Intercom in every E-Mail
We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.
In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.
Vantagens
+ Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.
Desvantagens
- High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.
Resposta do Intercom
Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.
Kate (Intercom - Customer Engagement)
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Preço do Intercom
Preço do Intercom
Intercom Essential: from $38/month
Intercom Pro: from $75/month
Intercom Premium: Custom pricing
Recommended add-ons:
- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo
Intercom Essential: from $38/month
Intercom Pro: from $75/month
Intercom Premium: Custom pricing
Recommended add-ons:
- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo
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Recursos do Intercom
Recursos do Intercom
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Categorias
Categorias
Mais informações sobre Intercom
Mais informações sobre Intercom
Principais recursos do Intercom
- A/B testing
- Audience segmentation
- Behavior triggered messages
- Collaborative team inbox
- Conversation search
- Customer user profiles
- Email campaign creation
- In-app message/ email composer
- Inbound email address
- Intercom app for iOS
- Issue resolution
- Key message grouping
- Live user data
- Message scheduling
- Message tagging
- Personalized reply templates
- Real-time performance monitoring
- Real-time updates
- Rich message composer
- Team assigning
- Team inbox
- User event tracking
Vantagens
Perguntas frequentes sobre o Intercom
Perguntas frequentes sobre o Intercom
Abaixo estão algumas perguntas frequentes sobre o Intercom.
P: Que tipo de planos o Intercom oferece?
O Intercom oferece os seguintes planos de pagamento:
A partir de: US$ 38,00/mês
Modelo de preços: Assinatura
Teste Grátis: Disponível
Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo
P: Quais são os principais recursos do Intercom?
O Intercom oferece os seguintes recursos:
- A/B testing
- Audience segmentation
- Behavior triggered messages
- Collaborative team inbox
- Conversation search
- Customer user profiles
- Email campaign creation
- In-app message/ email composer
- Inbound email address
- Intercom app for iOS
- Issue resolution
- Key message grouping
- Live user data
- Message scheduling
- Message tagging
- Personalized reply templates
- Real-time performance monitoring
- Real-time updates
- Rich message composer
- Team assigning
- Team inbox
- User event tracking
P: Quem costuma usar o Intercom?
Os clientes habituais do Intercom são:
Pequenas empresas, Grandes empresas, Empresas de médio porte
P: Em que idioma o Intercom está?
O Intercom está nos seguintes idiomas:
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Turco
P: Que tipo de planos o Intercom oferece?
O Intercom tem os seguintes planos de preços:
Assinatura
P: O Intercom é compatível com disponíveis móveis?
O Intercom é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O Intercom se integra com quais outros aplicativos?
O Intercom se integra com os seguintes aplicativos:
Bitium, Campaign Monitor, ChurnSpotter, Front, Klipfolio, PARiM, Slack, Stripe, Zapier, Zendesk
P: Que nível de suporte o Intercom oferece?
O Intercom oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Tutoriais em vídeo
Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.