Intercom

The #1-rated Business Messenger for customer relationships.

4,5 /5 (708 avaliações) Escreva uma avaliação!

Resumo do Intercom

O que é o Intercom?

Intercom is a Conversational Relationship Platform (CRP).

With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.

Resumo do Intercom

Preços

A partir de
US$ 38,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Intercom Essential: from $38/month

Intercom Pro: from $75/month

Intercom Premium: Custom pricing

Recommended add-ons:

- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo


Recursos do Intercom

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Alemanha
Idiomas
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês e outros 17, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Turco

Mídias

Suggested Articles
Smarter Knowledge Base
Save commonly used replies
Send auto-messages to website visitors
Modern Messenger
Smart campaigns for marketing automation
Announce new features and products with targeted emails to users
Segment customers in order to target the right groups of people with the right messaging, at the right time
A/B test messages to continually improve performance
Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
Captura de tela do Intercom: Suggested Articles Captura de tela do Intercom: Smarter Knowledge Base Captura de tela do Intercom: Save commonly used replies Captura de tela do Intercom: Send auto-messages to website visitors Captura de tela do Intercom: Modern Messenger Captura de tela do Intercom: Smart campaigns for marketing automation Captura de tela do Intercom: Announce new features and products with targeted emails to users Captura de tela do Intercom: Segment customers in order to target the right groups of people with the right messaging, at the right time Captura de tela do Intercom: A/B test messages to continually improve performance Captura de tela do Intercom: Manage and respond to all conversations from a shared team inbox with notes and live customer profiles

Intercom - Avaliações

Intercom - Avaliações

Classificação geral
4,5
/
5
Excelente
469

Muito bom
174

Regular
45

Ruim
7

Péssimo
13

Relação qualidade/preço
4,1
Recursos
4,3
Praticidade
4,4
Suporte ao cliente
4,4
91% dos usuários recomendam este app
Liam M.

Not Much Competition

Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.


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Peter C.

Complete Package

We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.


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Drew A.

Supporting Customers Made Easy!

We love Intercom and the efficiency it provides us in communicating with our Customers.


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Guy Z.

Horrendous company, be careful of getting locked in

Absolutely horrible in every possible way.


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Beat R.

Advertising for Intercom in every E-Mail

We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.

In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.


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Liam M.
Setor: Software
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Not Much Competition

Usado Semanal durante 6 a 12 meses
Avaliado em 01/08/2019
Fonte da avaliação: Capterra

Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Vantagens

From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow.

Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex.

Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Desvantagens

Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves.

Given they are the industry leader, it can come at a premium for a larger organizations.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Peter C.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Complete Package

Usado Diariamente durante Mais de um ano
Avaliado em 13/12/2019
Fonte da avaliação: Capterra

We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.

Vantagens

Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.

Desvantagens

While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.

Traduzido para o Português

Resposta do Intercom

Hi Peter,

We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.

Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.

Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Drew A.
Setor: Automotivo
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Supporting Customers Made Easy!

Usado Diariamente durante Mais de dois anos
Avaliado em 06/08/2020
Fonte da avaliação: Capterra

We love Intercom and the efficiency it provides us in communicating with our Customers.

Vantagens

Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.

Desvantagens

There really aren't any cons that come to mind when talking about Intercom and the way that we use it as a company.

Traduzido para o Português

Resposta do Intercom

Thank you for leaving us this review Drew! I'm delighted to hear you're such big fans of Intercom and we're helping drive efficiency for you and your customers :)

Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Guy Z.
Setor: Serviços de informação
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Horrendous company, be careful of getting locked in

Usado Diariamente durante Mais de dois anos
Avaliado em 25/02/2020
Fonte da avaliação: Capterra

Absolutely horrible in every possible way.

Vantagens

The UI allowing to construct auto-messages

Desvantagens

They lure companies in to integrating intercom into the workflows and take advantage of the difficulty of later migrating to another product, in order to jack up the prices to ridiculous levels. We've had to complain multiple times each year for drastic overcharges (think 3x) and fight with them for months until they would process some refund (after numerous lies and diversion attempts by their reps).
Unethical company, unethical staff, can't be trusted one bit as a business partner.
Also be aware that they do not grandfather plans, and you are at their mercy, they can at any time give you a short notice before "updating" the pricing structure. The most recent "update" would have caused a ~5x in price, getting us to flee to another provider at a great internal cost.

Traduzido para o Português

Resposta do Intercom

Hi Guy - first off, I want to apologize for the difficulties you've had. Since Intercom started, we've focused entirely on the idea of strong customer relationships and I'm sorry that we let you down here. I hope I can clarify why these pricing changes are being made and provide some more context.

We've recently changed our pricing model to a simpler one that we believe is better aligned with the value our customers get from the product. That meant an increase in price for some customers and a decrease for others.
Getting pricing right at Intercom has admittedly always been really challenging for us, but we don't want you to feel this way.

I'm sorry to see you go as a customer. If you'd like to speak to your account manager (or me directly) about what happened for your account specifically, we'd really love to chat. You can email me (phil at intercom dot com) if you're open to a conversation.

Phil (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Beat R.
Setor: Internet
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Advertising for Intercom in every E-Mail

Usado Diariamente durante 6 a 12 meses
Avaliado em 17/07/2020
Fonte da avaliação: Capterra

We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.

In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.

Vantagens

+ Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.

Desvantagens

- High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.

Traduzido para o Português

Resposta do Intercom

Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.

Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Recomendação do usuário
8,5/10
Baseado em 708 usuários
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Preço do Intercom

Preço do Intercom

A partir de
US$ 38,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Intercom Essential: from $38/month

Intercom Pro: from $75/month

Intercom Premium: Custom pricing

Recommended add-ons:

- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo

Intercom Essential: from $38/month

Intercom Pro: from $75/month

Intercom Premium: Custom pricing

Recommended add-ons:

- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo

Relação qualidade/preço
4,1/5
Baseado em 708 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Intercom

Recursos do Intercom

API
Análise de campanhas
Análise de dados da participação
Análise de dados em tempo real
Gestão de campanhas
Gestão de conteúdo
Gestão de e-mail marketing
Imagem de marca personalizável
Importação/exportação de dados
Integração de redes sociais
Integração de terceiros
Interface para arrastar e soltar
Marketing de multicanal
Modelos personalizáveis
Monitoramento
Notificações automáticas
Painel de atividades
Relatórios e estatística
Segmentação de campanhas
Testes A/B
Recursos
4,3/5
Baseado em 708 usuários
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Categorias

Mais informações sobre Intercom

Mais informações sobre Intercom

Principais recursos do Intercom

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Collaborative team inbox
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/ email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message scheduling
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Vantagens

  • With automated answers and interactive apps, Intercom’s Business Messenger enables more than just chat, so you and your customers can get things done efficiently.

  • Build segments and trigger-based auto messages, allowing you to increase engagement by 2X and new feature adoption by serving the right messages at the right time.

  • Cut first response times to support questions in half with an end-to-end support solution, and deliver great, real-time customer experiences with live chat.

  • Connect to your existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces. Intercom fits neatly into what’s already working for you and your team.

  • With Intercom, you’ll be supported by a dedicated team of sales and support specialists, providing best practices, industry insights, and help scaling your team with Intercom.

  • Perguntas frequentes sobre o Intercom

    Perguntas frequentes sobre o Intercom

    Abaixo estão algumas perguntas frequentes sobre o Intercom.

    P: Que tipo de planos o Intercom oferece?

    O Intercom oferece os seguintes planos de pagamento:

    A partir de: US$ 38,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Disponível

    Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo

    P: Quais são os principais recursos do Intercom?

    O Intercom oferece os seguintes recursos:

    • A/B testing
    • Audience segmentation
    • Behavior triggered messages
    • Collaborative team inbox
    • Conversation search
    • Customer user profiles
    • Email campaign creation
    • In-app message/ email composer
    • Inbound email address
    • Intercom app for iOS
    • Issue resolution
    • Key message grouping
    • Live user data
    • Message scheduling
    • Message tagging
    • Personalized reply templates
    • Real-time performance monitoring
    • Real-time updates
    • Rich message composer
    • Team assigning
    • Team inbox
    • User event tracking

    P: Quem costuma usar o Intercom?

    Os clientes habituais do Intercom são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o Intercom está?

    O Intercom está nos seguintes idiomas:

    Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Turco

    P: Que tipo de planos o Intercom oferece?

    O Intercom tem os seguintes planos de preços:

    Assinatura

    P: O Intercom é compatível com disponíveis móveis?

    O Intercom é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Intercom se integra com quais outros aplicativos?

    O Intercom se integra com os seguintes aplicativos:

    Bitium, Campaign Monitor, ChurnSpotter, Front, Klipfolio, PARiM, Slack, Stripe, Zapier, Zendesk

    P: Que nível de suporte o Intercom oferece?

    O Intercom oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Tutoriais em vídeo