Intercom

Intercom

Intercom is modern business messaging at scale

4.5/5 (677 avaliações)

Resumo do Intercom

O que é o Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.

The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications.

Resumo do Intercom

Preços

A partir de
US$ 38,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Intercom Essential: from $38/month

Intercom Pro: from $75/month

Intercom Premium: Custom pricing

Recommended add-ons:

- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo


Recursos do Intercom

Dispositivos
Porte da empresa
P M G
Mercados
Austrália, Canadá, Europa, Alemanha, Reino Unido, Estados Unidos
Idiomas
Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês e outros 17, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Turco

Capturas de tela

Captura de tela do Intercom: Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
Captura de tela do Intercom: Manage and respond to all conversations from a shared team inbox with notes and live customer profiles Captura de tela do Intercom: Segment customers in order to target the right groups of people with the right messaging, at the right time Captura de tela do Intercom: A/B test messages to continually improve performance Captura de tela do Intercom: Announce new features and products with targeted emails to users Captura de tela do Intercom: View team performance and plan ahead with Intercom reports Captura de tela do Intercom: Modern Messenger Captura de tela do Intercom: Send auto-messages to website visitors Captura de tela do Intercom: Save commonly used replies Captura de tela do Intercom: Suggested Articles Captura de tela do Intercom: Smarter Knowledge Base

Intercom - Avaliações

Intercom - Avaliações

Classificação geral
4.5
/
5 677 avaliações
Excelente
452

Muito bom
165

Regular
42

Ruim
6

Péssimo
12

Relação qualidade/preço
4.1
Recursos
4.4
Praticidade
4.4
Suporte ao cliente
4.4
91% dos usuários recomendam este app
Nathaniel P.

The really bridge the gap between customers and our service

Their customer success team is great, even on the days when I'm not the most gracious customer. I even try to emulate some of their practices because I feel heard as a customer when I suggest features or report what I think could be bugs in the system.


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Tito C.

The best option for LIVE CHAT and Support


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Peter C.

Complete Package

We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.


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Tasha D.

Awful product with terrible support

Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!


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Hannah S.

Integral to our support team

Overall it's been great! I came into my office shortly after we switched from our previous platform and it's apparently been quite the upgrade.


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Nathaniel P.
Setor: Software
Porte da empresa: 2-10 funcionários
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The really bridge the gap between customers and our service

Usado Diariamente durante Mais de dois anos
Avaliado em 06/08/2019
Fonte da avaliação: Capterra

Their customer success team is great, even on the days when I'm not the most gracious customer. I even try to emulate some of their practices because I feel heard as a customer when I suggest features or report what I think could be bugs in the system.

Vantagens

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great. They've thought through this feature set very well and it brings us very close to our customers and we are able to convert leads very well through this service too.

Other similar apps function the same, but their UI/UX is lacking compared to Intercom. The actual feel of the app is clean and friendly and dare I say...even fun to use.

Customer success at Intercom is also excellent, they've got our backs and I appreciate it (although getting paired with someone in a vastly different time zone can hold up ticket times on our end).

Desvantagens

There are some gaps in the help center and email features. It would be ideal to create/edit documents in a manner closer to Microsoft Word or Google doc, as those are the standard for editing documents these days. Little things like not being able to create a list inside of a document the way I would in other apps can be frustrating, but there is usually a workaround of some sort that will suffice (I'm just picky).

It would also be nice to only be paired with their team members in our time zone. Working in the US and then being helped by a team member from Australia means our ticket times take much longer and conversation is hard to do in real time.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Tito C.
Setor: Artes e artesanato
Porte da empresa: Profissional autônomo
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The best option for LIVE CHAT and Support

Usado Diariamente durante Mais de dois anos
Avaliado em 06/01/2020
Fonte da avaliação: Capterra

Vantagens

Intercom is the lease in the industry and that’s because is the best in Livechat and support software. I’ve tried a lot of services before, cheap and expensive and I can say intercom worth every penny and it’s the option that has given to me the best results.

Desvantagens

Nothing found until now. It’s really complete and well done solution.

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Resposta do Intercom

Thank you for taking the time to leave us this review Tito. It's great to hear that Intercom is helping you drive results for your business.

Thanks again,
Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Peter C.
Setor: Saúde, bem-estar e condicionamento físico
Porte da empresa: 2-10 funcionários
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Complete Package

Usado Diariamente durante Mais de um ano
Avaliado em 13/12/2019
Fonte da avaliação: Capterra

We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.

Vantagens

Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.

Desvantagens

While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.

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Resposta do Intercom

Hi Peter,

We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.

Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.

Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Tasha D.
Setor: Hospitais e Saúde
Porte da empresa: 51-200 funcionários
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Awful product with terrible support

Usado Diariamente durante Mais de um ano
Avaliado em 25/10/2019
Fonte da avaliação: Capterra

Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!

Vantagens

Admin interface is visually appealing. Widget is not.

Desvantagens

Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Hannah S.
Setor: Gestão da educação
Porte da empresa: 13-50 funcionários
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Integral to our support team

Usado Diariamente durante Mais de um ano
Avaliado em 04/12/2019
Fonte da avaliação: Capterra

Overall it's been great! I came into my office shortly after we switched from our previous platform and it's apparently been quite the upgrade.

Vantagens

-Provide great support (would be super ironic if they didn't)
-Make it really easy to train other people on the platform
-Reporting options since we moved to Inbox Pro have really improved
-Now that we've figured out the tags, we're getting super great data.

Desvantagens

-The way they set up how you pick your hours of availability really annoys me
-While not common, we have experienced issues that we're pretty sure aren't user error (ie. need to refresh your page after turning on your beeping sound)
-A lot of the integrations require you to share out the emails of all of your clients which is annoying

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Resposta do Intercom

Hi Hannah, thanks so much for this review. I'm so happy to hear you're getting great use out of our tags - they're a game changer!

I've passed your feedback on availability settings and integrations to our product teams. Comments like these really help us continually improve our product. The issue you've seen with your audio notifications sounds odd to me so please do get in touch via the messenger if it happens again.

Kate - (Intercom - Customer Engagement)

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 9.0/10

Recomendação do usuário
8.6/10
Baseado em 677 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Intercom

Preço do Intercom

A partir de
US$ 38,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço

Intercom Essential: from $38/month

Intercom Pro: from $75/month

Intercom Premium: Custom pricing

Recommended add-ons:

- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo

Intercom Essential: from $38/month

Intercom Pro: from $75/month

Intercom Premium: Custom pricing

Recommended add-ons:

- Custom Bots from $99/mo
- Answer Bot from $99/mo
- Product Tours from $119/mo
- Help Center Articles from $49/mo

Relação qualidade/preço
4.1/5
Baseado em 677 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Intercom

Recursos do Intercom

API
Análise de campanhas
Análise de dados da participação
Análise de dados em tempo real
Gestão de campanhas
Gestão de conteúdo
Gestão de email marketing
Imagem de marca personalizável
Importação/exportação de dados
Integração de redes sociais
Integração de terceiros
Interface para arrastar e soltar
Marketing de multicanal
Modelos personalizáveis
Monitoramento
Notificações automáticas
Painel de atividades
Relatórios e estatística
Segmentação de campanhas
Testes A/B
Recursos
4.4/5
Baseado em 677 usuários
Compare as alternativas por avaliações dos recursos
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Categorias

Mais informações sobre Intercom

Mais informações sobre Intercom

Principais recursos do Intercom

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Collaborative team inbox
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/ email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message scheduling
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Vantagens

  • With automated answers and interactive apps, Intercom’s Business Messenger enables more than just chat, so you and your customers can get things done efficiently.

  • Build segments and trigger-based auto messages, allowing you to increase engagement by 2X and new feature adoption by serving the right messages at the right time.

  • Cut first response times to support questions in half with an end-to-end support solution, and deliver great, real-time customer experiences with live chat.

  • Connect to your existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces. Intercom fits neatly into what’s already working for you and your team.

  • With Intercom, you’ll be supported by a dedicated team of sales and support specialists, providing best practices, industry insights, and help scaling your team with Intercom.

  • Perguntas frequentes sobre o Intercom

    Perguntas frequentes sobre o Intercom

    Abaixo estão algumas perguntas frequentes sobre o Intercom.

    P: Que tipo de planos o Intercom oferece?

    O Intercom oferece os seguintes planos de pagamento:

    A partir de: US$ 38,00/mês

    Modelo de preços: Assinatura

    Teste Grátis: Disponível

    Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo

    P: Quais são os principais recursos do Intercom?

    O Intercom oferece os seguintes recursos:

    • A/B testing
    • Audience segmentation
    • Behavior triggered messages
    • Collaborative team inbox
    • Conversation search
    • Customer user profiles
    • Email campaign creation
    • In-app message/ email composer
    • Inbound email address
    • Intercom app for iOS
    • Issue resolution
    • Key message grouping
    • Live user data
    • Message scheduling
    • Message tagging
    • Personalized reply templates
    • Real-time performance monitoring
    • Real-time updates
    • Rich message composer
    • Team assigning
    • Team inbox
    • User event tracking

    P: Quem costuma usar o Intercom?

    Os clientes habituais do Intercom são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o Intercom está?

    O Intercom está nos seguintes idiomas:

    Árabe, Chinês (simplificado), Chinês (tradicional), Checo, Danês, Holandês, Inglês, Filandês, Francês, Alemão, Hebreu, Húngaro, Indonésio, Italiano, Japonês, Coreano, Norueguês, Português, Russo, Espanhol, Sueco, Turco

    P: Que tipo de planos o Intercom oferece?

    O Intercom tem os seguintes planos de preços:

    Assinatura

    P: O Intercom é compatível com disponíveis móveis?

    O Intercom é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Intercom se integra com quais outros aplicativos?

    O Intercom se integra com os seguintes aplicativos:

    Bitium, Campaign Monitor, ChurnSpotter, Driftrock, Klipfolio, PARIM, Slack, Stripe, Zapier, Zendesk

    P: Que nível de suporte o Intercom oferece?

    O Intercom oferece as seguintes opções de suporte:

    FAQs, Fórum, Base de conhecimento, Suporte online, Tutoriais em vídeo