--- description: Avaliações detalhadas do Intercom com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Intercom com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intercom - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Automação de Marketing](/directory/308/marketing-automation/software) > [Intercom](/software/91379/intercom) # Intercom Canonical: https://www.getapp.pt/software/91379/intercom Page: 1 / 46\ Seguinte: [Next page](https://www.getapp.pt/software/91379/intercom?page=2) > O Intercom é a primeira plataforma de relacionamento conversacional que permite às empresas oferecer experiências de conversação baseadas em mensagens em toda a jornada do cliente por meio de uma plataforma unificada para equipes de vendas, marketing e suporte. > > Verdict: Rated **4.5/5** by 1130 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 1130 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Intercom - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 39,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, português, russo, sueco, turco, árabe - **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Nova Zelândia, Países Baixos, Reino Unido, Singapura, Taiwan ## Recursos - A/B Testing - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de campanhas - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados de campanhas - Análise de dados do atendimento ao cliente - Análise de dados visual - Análise de sentimentos - Análise de texto - Aplicativo móvel - Aprendizado assíncrono - Aprendizado misto - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Automação de email ## Integrations (101 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 86 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Ferramentas de Automação de Marketing](https://www.getapp.pt/directory/308/marketing-automation/software) ## Categorias relacionadas - [Ferramentas de Automação de Marketing](https://www.getapp.pt/directory/308/marketing-automation/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.pt/directory/1139/customer-communications-management/software) - [Software de Base de Conhecimento](https://www.getapp.pt/directory/2823/knowledge-base/software) ## Alternativas 1. 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[LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1748 reviews) ## Avaliações ### "My overall experience using Intercom" — 5.0/5 > **Hope Sonia** | *22 de março de 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: I like the intercom's segmentation feature which enables me to divide customers base into specific groups based on their behavior, demographics, and other amazing features too like the fact I can Provide timely, personalized support to customers through Intercom's messaging platform. > > **Desvantagens**: Not so user-friendly interfaces > > Intercom's unique features and benefits make it more attractive for businesses seeking to improve customer engagement, insights, and support. For me, the time I worked with a client and had to use intercom, it wasn't difficult, so highly recommend ----- ### "Love Intercom and FIN is my friend\!" — 5.0/5 > **Serena** | *29 de julho de 2025* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: The inbox is so easy to use and the AI (FIN) is fantastic and getting better. I love the rephrase AI options on conversations. It's also easy to create articles and snippets. > > **Desvantagens**: It's so hard to find articles and snippets about certain aspects of our product to update them. I wish there was a message on the chat box that we could schedule to come up at a certain time on certain days. > > Overall I love using Intercom. I am customer support at our small company so I'm the one in Intercom every day Mon-Fri. It's mostly user-friendly but sometimes it's hard to find certain settings as they are everywhere. Intercom has made this a little better. ----- ### "Who's Talking Here" — 3.0/5 > **Rebecca** | *20 de agosto de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 5.0/10 > > **Vantagens**: AI does a great job picking up information to share with inquiries. We're also very happy with how it integrates with our other systems. > > **Desvantagens**: You cannot turn off the auto attendant (FIN) once you join the conversation. This is VERY confusing to the inquirer. Likewise, searching with a name, email or other search word rarely pulls up previous conversations (open or closed). > > If Intercom cannot help us stop FIN from responding once we join the conversation with a live agent, I'm not sure all of the other benefits matter. ----- ### "Intercom being very useful and user friendly" — 5.0/5 > **Joseph** | *24 de setembro de 2025* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: Using Intercom makes emails and chats very organized. Messaging is very secured that only the intended recipients can open the messages. Issues rarely happen but you can easily contact customer support on issues and set up assistance. > > **Desvantagens**: Searching Links in intercom is quite difficult. Especially if it is showing links that are not related to the one that you are searching for. > > Overall, it is a good experience with intercom being very user friendly and has all the features you need. ----- ### "Love Intercom" — 5.0/5 > **Deniz** | *21 de agosto de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: I've been using Intercom for 4 years and can see how much product improvements and new features Intercom invests in to. Intercom is a tool that makes CS a lot easier for not only Champions but also managers who are responsible for their team's metrics and improvements. Fin (the bot) and workflows are great tools for us that we've been using regularly. > > **Desvantagens**: I find Intercom's reports to not be easy to understand and read. It does require a lot of fine tunning to get a report you wish to have and that's very limiting. > > Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great. ----- Page: 1 / 46\ Seguinte: [Next page](https://www.getapp.pt/software/91379/intercom?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91379/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data