Resumo do Intercom

O que é o Intercom?

O Intercom é uma plataforma de relacionamento conversacional (CRP na sigla em inglês).

Com o Intercom, é possível construir melhores relacionamentos com os clientes por meio de experiências personalizadas baseadas em mensagens em toda a jornada do cliente.

As empresas mais bem-sucedidas do mundo, como Atlassian, Shopify e New Relic, usam o Intercom para oferecer experiências de conversação do cliente por meio de bate-papo, bots e mensagens personalizadas.

Resumo do Intercom

Preços

A partir de
US$ 38,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do Intercom

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Alemanha
Idiomas
Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano e outros 17, Danês, Espanhol, Filandês, Francês, Hebreu, Holandês, Húngaro, Indonésio, Inglês, Italiano, Japonês, Norueguês, Português, Russo, Sueco, Turco, Árabe

Mídias

Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
Segment customers in order to target the right groups of people with the right messaging, at the right time
A/B test messages to continually improve performance
Announce new features and products with targeted emails to users
View team performance and plan ahead with Intercom reports
Modern Messenger
Send auto-messages to website visitors
Save commonly used replies
Suggested Articles
Smarter Knowledge Base
Captura de tela do Intercom: Manage and respond to all conversations from a shared team inbox with notes and live customer profiles Captura de tela do Intercom: Segment customers in order to target the right groups of people with the right messaging, at the right time Captura de tela do Intercom: A/B test messages to continually improve performance Captura de tela do Intercom: Announce new features and products with targeted emails to users Captura de tela do Intercom: View team performance and plan ahead with Intercom reports Captura de tela do Intercom: Modern Messenger Captura de tela do Intercom: Send auto-messages to website visitors Captura de tela do Intercom: Save commonly used replies Captura de tela do Intercom: Suggested Articles Captura de tela do Intercom: Smarter Knowledge Base

Intercom - Avaliações

Intercom - Avaliações

Classificação geral
4,5
/
5
Excelente
484

Muito bom
180

Regular
48

Ruim
9

Péssimo
14

Relação qualidade/preço
4
Recursos
4,3
Praticidade
4,4
Suporte ao cliente
4,4
90% dos usuários recomendam este app
Liam M.

Not Much Competition

Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.


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Damola B.

Supercharge Your Customer Interactions

I am able to deploy a simple interface that helps customers interact with our team while they use our software. The team is also able to get direct notifications on their email, Smartphone apps and Slack (via the Intercom<>Slack integration) and respond promptly to queries.

I am able to deploy product tours to users while they use our software. It helps us scale our support in ways we couldn't get done in the past.

Finally, we are able to assess user actions across various touchpoints and sections of our software. We are also able to gauge our performance with supporting users. i.e. response time, user satisfaction with support interections etc.

All together, Intercom is one of the best decisions we've made as a startup so far!


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Tasha D.

Awful product with terrible support

Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!


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Angy D.

Intercom a safe option

My overall experience with Intercom was very good


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Beat R.

Advertising for Intercom in every E-Mail

We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.

In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.


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Liam M.
Setor: Software
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Not Much Competition

Usado Semanal durante 6 a 12 meses
Avaliado em 01/08/2019
Fonte da avaliação: Capterra

Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Vantagens

From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow.

Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex.

Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Desvantagens

Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves.

Given they are the industry leader, it can come at a premium for a larger organizations.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Damola B.
Setor: Internet
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Supercharge Your Customer Interactions

Usado Diariamente durante 6 a 12 meses
Avaliado em 06/10/2020
Fonte da avaliação: Capterra

I am able to deploy a simple interface that helps customers interact with our team while they use our software. The team is also able to get direct notifications on their email, Smartphone apps and Slack (via the Intercom<>Slack integration) and respond promptly to queries.

I am able to deploy product tours to users while they use our software. It helps us scale our support in ways we couldn't get done in the past.

Finally, we are able to assess user actions across various touchpoints and sections of our software. We are also able to gauge our performance with supporting users. i.e. response time, user satisfaction with support interections etc.

All together, Intercom is one of the best decisions we've made as a startup so far!

Vantagens

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us. I also love the various apps I can integrate to our company account. It has made interaction with users so much easier and richer.

I almost forgot the in-app tours and the new features they release every month. As a leader in a startup that owns a SaaS solution, I am always inspired by Intercom every time I use it. As a user, I am all to delighted every time I interact with the software.

Desvantagens

To be honest, nothing really. Maybe the learning curve that comes with figuring it out at first, but they have a robust help centre and academy that resolves areas where we lack clarity.

Traduzido para o Português

Resposta do Intercom

Thanks for leaving us this review Damola. It's wonderful to hear that Intercom is helping you communicate and interact with your users in such a rich way!

You're right that the learning curve with Intercom can be pretty steep as the tool is so powerful, and our Product Education team are hard at work creating content to help at every step. Make sure to check out our free online Intercom Academy courses, webinars and our new customer community Interconnected, as these are all great ways to continue your learning.

Thanks again,
Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Tasha D.
Setor: Hospitais e Saúde
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Awful product with terrible support

Usado Diariamente durante Mais de um ano
Avaliado em 25/10/2019
Fonte da avaliação: Capterra

Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!

Vantagens

Admin interface is visually appealing. Widget is not.

Desvantagens

Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Angy D.
Setor: Serviços financeiros
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Intercom a safe option

Usado Diariamente durante Mais de um ano
Avaliado em 30/09/2020
Fonte da avaliação: Capterra

My overall experience with Intercom was very good

Vantagens

The product is easy to use, the live chat idea is still one of the best customer support options.

Desvantagens

What I like the least is that it does not have so many options to integrate other work tools to Intercom, for example creating a report in Jira, from the user chat

Traduzido para o Português

Resposta do Intercom

Thanks for leaving us this review Angy! I'm so happy to hear that your experience with Intercom has been good and that we're helping you support your customers so well.

Thanks also for your feedback regarding our integrations - I know the team is having a discussion about this right now so I'll make sure to get this over to them.

Thanks again,
Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Beat R.
Setor: Internet
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Advertising for Intercom in every E-Mail

Usado Diariamente durante 6 a 12 meses
Avaliado em 17/07/2020
Fonte da avaliação: Capterra

We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.

In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.

Vantagens

+ Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.

Desvantagens

- High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.

Traduzido para o Português

Resposta do Intercom

Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.

Kate (Intercom - Customer Engagement)

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Recomendação do usuário
8,5/10
Baseado em 735 usuários
Compare as alternativas por recomendação dos usuários
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Preço do Intercom

Preço do Intercom

A partir de
US$ 38,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4/5
Baseado em 735 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do Intercom

Recursos do Intercom

API
Análise de campanhas
Análise de dados da participação
Análise de dados em tempo real
Gestão de campanhas
Gestão de conteúdo
Gestão de modelos
Imagem de marca personalizável
Importação/exportação de dados
Integração de redes sociais
Integração de terceiros
Interface para arrastar e soltar
Marketing de multicanal
Modelos personalizáveis
Monitoramento
Notificações automáticas
Painel de atividades
Relatórios e estatística
Segmentação de campanhas
Testes A/B
Recursos
4,3/5
Baseado em 735 usuários
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Categorias

Perguntas frequentes sobre o Intercom

Perguntas frequentes sobre o Intercom

Abaixo estão algumas perguntas frequentes sobre o Intercom.

P: Que tipo de planos o Intercom oferece?

O Intercom oferece os seguintes planos de pagamento:

A partir de: US$ 38,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do Intercom?

Não temos informações sobre os recursos do Intercom.

P: Quem costuma usar o Intercom?

Os clientes habituais do Intercom são:

Pequenas empresas, Grandes empresas, Empresas de médio porte

P: Em que idioma o Intercom está?

O Intercom está nos seguintes idiomas:

Alemão, Checo, Chinês (simplificado), Chinês (tradicional), Coreano, Danês, Espanhol, Filandês, Francês, Hebreu, Holandês, Húngaro, Indonésio, Inglês, Italiano, Japonês, Norueguês, Português, Russo, Sueco, Turco, Árabe

P: Que tipo de planos o Intercom oferece?

O Intercom tem os seguintes planos de preços:

Assinatura

P: O Intercom é compatível com disponíveis móveis?

O Intercom é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Intercom se integra com quais outros aplicativos?

O Intercom se integra com os seguintes aplicativos:

Bitium, Campaign Monitor, ChurnSpotter, Front, Klipfolio, PARiM, Slack, Stripe, Zapier, Zendesk

P: Que nível de suporte o Intercom oferece?

O Intercom oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Tutoriais em vídeo