RUN Powered by ADP

Vantagens

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Desvantagens

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Vantagens

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

Desvantagens

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Vantagens

This software has made it easy to use and our team loves having direct deposit as it was something not offered by the previous [SENSITIVE CONTENT HIDDEN]

Desvantagens

Customer service once you sign up was a little lower but I haven't had too many questions so that isn't supper horrible

Vantagens

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Desvantagens

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Vantagens

It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.

Desvantagens

The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.