Sobre o Influitive

O Influitive permite desenvolver uma comunidade e convidar seus clientes a realizar missões, indicações, análises de produtos, publicações nas redes sociais e contribuir em um fórum moderno com ideias, perguntas e respostas, votação e muito mais. Ao se envolverem com conteúdo personalizado, direcionado a indivíduos ou grupos específicos, os clientes constroem um relacionamento mais forte com a empresa e entre si, além de receberem uma recompensa pelo trabalho. É possível visualizar e medir facilmente o ROI do envolvimento presente na comunidade.

Dispositivos

Porte da empresa

P M G

Mercados

Estados Unidos, Canadá, Reino Unido, Austrália

Idiomas

Inglês

Imagens

Get your advocates to complete fun, educational and business-related challenges
Make it easy and rewarding for your advocates to submit referrals
See the status of submitted referrals at a glance
Make it easy for your advocates to complete challenges anywhere, anytime
Easily track, analyze and report on acts of advocacy completed
Ver mais 6
Influitive - Vídeo
Captura de tela do Influitive: Get your advocates to complete fun, educational and business-related challenges Captura de tela do Influitive: Make it easy and rewarding for your advocates to submit referrals Captura de tela do Influitive: See the status of submitted referrals at a glance Captura de tela do Influitive: Make it easy for your advocates to complete challenges anywhere, anytime Captura de tela do Influitive: Easily track, analyze and report on acts of advocacy completed

Recursos

Total de recursos do Influitive: 9

  • API
  • Criação de relatórios personalizável
  • Desenvolvimento personalizado
  • Integração de redes sociais
  • Painel de atividades
  • Rastreamento de recomendações
  • Recebimento
  • Vendas automatizadas
  • Verificação de referências

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Avaliações

Classificação geral

4,7 /5
(228)
Relação qualidade/preço
4,4/5
Recursos
4,5/5
Praticidade
4,5/5
Suporte ao cliente
4,8/5

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Exibindo 5 avaliações de 228
Nicholas C.
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Producing Great Results!

Avaliado em 30/08/2016

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business....

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app.
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub.
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!

Vantagens

You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter.
Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams.

Desvantagens

No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract.

Jessica M.
Classificação geral
  • Setor: Editoras
  • Porte da empresa: 1.001-5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing Platform to Build a Customer Community & an Advocate Marketing Program

Avaliado em 03/11/2020

Vantagens

Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development. It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly.

What I love about the advocate hub is it's intuitive, easy to use and is adaptable. I like to think of it as a ball of clay - you can adapt it to what works for your team, audience and business. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies. Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.

Desvantagens

There's not much that I would recommend in terms of room for improvement. Influitive is awesome!

Ron V.
Classificação geral
  • Setor: Software
  • Porte da empresa: 1.001-5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great for marketing, great for users

Avaliado em 23/01/2021

I am a user (advocate) of 2 Influitive campaigns, 2 different companies and products.
I use both...

I am a user (advocate) of 2 Influitive campaigns, 2 different companies and products.
I use both the website and the mobile app to earn points by spreading my thoughts about both products.
I don't have to be negative though, because I truely like both products a lot.
What a better way than to spread my positivity and earn a buck with it ?

Vantagens

Companies can use Influitive to marketing their products and build a community of loyal users.
Those loyal users are good advocates for the companies, because they use their own social media channels to tell about the products.

Desvantagens

Honestly I haven't found anything negative about the use of Influitive. Both the website and the mobile app work well.

Mike S.
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 1.001-5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Buggy, Unreliable Software. Support is Non-existant

Avaliado em 19/11/2019

While we have had positive results with Influitive, we have faced numerous challenges. The team is...

While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from).

Vantagens

I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Desvantagens

The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg.

Sue R.
Classificação geral
  • Setor: Software
  • Porte da empresa: 1.001-5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Influitive is a valued partner

Avaliado em 25/11/2020

From the beginning, we have had nothing but a positive experience with the Influitive product and...

From the beginning, we have had nothing but a positive experience with the Influitive product and the team. We've had a dedicated customer success manager with who we meet every month to plan our projects and key initiatives. The support team is responsive and helps

Vantagens

Our company spent time researching which company would provide the best platform for running our online customer community and Influitive was the top pick. Almost five years later, we are still pleased with the decision.

The Influitive platform is a safe, closed environment for our educator community to engage and collaborate. The evolution of the platform product roadmap continues to improve our administrative functionality in addition to the ease of use for our members. The channel functionality allows us to put similar activities into the same category. Members can pick and choose their areas of interest without having to sift through all the activities. The reporting functionality gives us the data we need to report out successes and evaluate areas that need improvement.

Desvantagens

Many of the issues I liked least about the software have been improved on the Influitive product roadmap including the ability to clone challenges with targeting, the ability to delete members, and the reporting functionalities. The thing I like least about the software is the campaign library can't always be edited easily to meet the tone and needs of our community. We generally create 95% of our own campaigns and don't rely on the campaign library.

Exibindo 5 avaliações de 228 Leia todas as avaliações

Perguntas frequentes sobre o Influitive

Abaixo estão algumas perguntas frequentes sobre o Influitive.

O Influitive oferece os seguintes planos de pagamento:

  • Modelo de preços: Assinatura
  • Teste Grátis: Não disponível

Não temos informações sobre os recursos do Influitive.

Os clientes habituais do Influitive são:

Grandes empresas, Sem fins lucrativos, Empresas de médio porte

O Influitive está nos seguintes idiomas:

Inglês

O Influitive é compatível com os seguintes dispositivos:

Android, iPhone

O Influitive se integra com os seguintes aplicativos:

Gainsight PX, Gooddata, Hootsuite, Marketo Engage, Marketo Engage, RO Innovation, ReferenceEdge, Skilljar, Twitter, Uberflip

O Influitive oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo

Categorias relacionadas

Veja todas as categorias de software encontradas para Influitive.