HarmonyPSA

HarmonyPSA

A última geração de automação de serviços profissionais.

4.5/5 (17 avaliações)

Resumo do HarmonyPSA

O HarmonyPSA é uma solução de PSA completa que incorpora uma central de serviços, CRM e back-end de contabilidade, além da funcionalidade normal de PSA principal.

A funcionalidade da central de serviços insuperável do Harmony possui ampla capacidade integrada de configuração. Ele permite desenvolver tipos ilimitados de tíquetes com fluxos de trabalho personalizados, regras de roteamento e sequências de e-mails contínuos, fuso horário, supervisão e escalonamento de SLA. O portal do cliente pode receber a marca da empresa, a qual pode assumir o controle total de sua porta principal sem necessidade de dinheiro para personalização. A funcionalidade completa do Harmony está disponível em uma interface de usuário na nuvem que independe do dispositivo, podendo ser usada no computador e no celular.

Mas o que torna o Harmony realmente diferente é que, além de gerenciar esses fluxos de trabalho operacionais, ele possui um back-end de contabilidade inteligente que automatiza o back-office e elimina os erros de faturamento e contabilidade. Com fácil acesso a relatórios completos de inteligência comercial, gestão de lead, caixa e contabilidade e gestão completa do ciclo de vida do negócio, o HarmonyPSA é uma solução de PSA superdimensionada que é mais como um ERP para empresas de tecnologia.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Austrália, Brasil, Canadá, Europa, Alemanha e outros 5, Japão, América Latina, México, África e Oriente Médio, Reino Unido

Idiomas

Holandês, Inglês, Francês, Alemão, Português, Espanhol

Avaliações do HarmonyPSA

Classificação geral
4.5/5
94% avaliações positivas
11
Excelente
5
Muito bom
0
Média
0
Ruim
1
Péssimo
Natalie T.
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HarmonyPSA intergration into our company

Usado Diariamente durante 1 a 5 meses
Avaliado em 18/04/2017
Fonte da avaliação: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Vantagens

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Desvantagens

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Dan H.
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HarmonyPSA is a modern, agile PSA with all the features and great support.

Usado Diariamente durante 1 a 5 meses
Avaliado em 23/05/2019
Fonte da avaliação: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Vantagens

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Desvantagens

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Jon B.
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Managed and Cloud Services Provider

Usado Diariamente durante 1 a 5 meses
Avaliado em 09/09/2016
Fonte da avaliação

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

Vantagens

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered.
Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

Desvantagens

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Sophie L.
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A perfect fit, and great customer service.

Avaliado em 06/03/2015
Fonte da avaliação

We brought in HarmonyPSA to the business as a means to centralise every part of our internal systems. As a small-medium size business that has grown very rapidly through 2014, we needed a solution to smooth the transition from sales to production, and increase and open communications with our clients, all whilst ensuring a firm grasp on revenue and invoicing.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future. Sure, the system has a (very) small number of UX discrepancies, but these do not hinder productivity or efficiency in the slightest - and, the team behind this incredible piece of software are without doubt the most informative, friendly, responsive and helpful team I have had the pleasure to work with. Notably, Emma and Stephen who have guided us from day one.

Knowing that DataLogicSolutions do use their system internally, and having such a fantastic experience thus far, " the proof of the pudding is in the eating" couldn't be more of an appropriate phrase to finish up with.

Vantagens

Too many!

Notably :
1)Customer Service is exactly what you need - fast, informative, helpful and friendly!
2)Fantastic supporting documentation for implementation and continuing use.
3) Satisfaction - software that actually works!
4) Easy roll out to every staff member
5) Test instances, always useful for training purposes etc.
6) Secure and Reliable

Desvantagens

Slight/minor inconsistencies through UX. (can not emphasise minor enough)
Does require a lot of initial configuration, but any system this rewarding would suffer this same issue.

Bryan C.
Traduzir com Google

Innovative, Flexible, and Customizable: HarmonyPSA is the best on the market

Usado Diariamente durante 1 a 5 meses
Avaliado em 14/02/2017
Fonte da avaliação: Capterra

Harmony is a fully featured, and incredibly well supported PSA software.

Our platform team had spent countless hours investigating the best possible solution for our unique requirements. We were drawn to HarmonyPSA for countless reasons, and ultimately made the choice to migrate to Harmony. Migrating from one software to another is no easy task, however, Harmony's systems made for easy upload, while their support team was with us every step of the way. This is impressive given we're a company based out of Canada, and despite there being a large time difference, Harmony's Support Team delivered, with no lapse in service.

Since we've migrated to HarmonyPSA, we've witnessed huge improvements in time savings, and overall workflow. Team Datalogic's innovative culture brings light to some industry leading features, such as kanban boards. Process integrated board functionalities are huge improvements, and we're excited to see more new features and installments such as this one. Harmony is also flexible. The ability to retrace steps, or downloaded almost anything to .CSV format, to name a few, is an amazing feature. Customization? it's limitless! When it comes to how our invoice templates look, time-backing sheets, or email notifications for example, the ability to customize to our brand or tailor and automate them to our needs is an amazing feature that we may very well not had had with other software. So many pros to HarmonyPSA, and we're extremely happy to have migrated.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do HarmonyPSA

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Recursos do HarmonyPSA

  • API
  • Acompanhamento de atividades
  • Auditoria
  • Campos personalizados
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Gerenciamento de faturas
  • Gestão de estoques
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração de terceiros
  • Notificações automáticas
  • Painel de atividades
  • Rastreamento de estoque
  • Registro de auditoria
  • Relatórios e estatística
  • Relatórios em tempo real

  • Armazenamento de documentos
  • Gestão de conformidade
  • Monitoramento

Categorias

Predictive Lead Scoring Software Expense Management Software Lead Management Software Contact Management Software Business Process Management (BPM) Software Financial Reporting Software Business Performance Management Software Customer Support Software CRM Software Billing & Invoicing Software Time & Expense Software Customer Management Software Finance & Accounting Software Project Management & Planning Software Customer Service & Support Software Medical Billing Software Healthcare & Pharmaceuticals Software Legal Billing Software Legal & Law Software Customer Service Software Online CRM Software Operations Management Software Accounts Payable Software Workforce Management Software HR & Employee Management Software IT Management Software Help Desk & Ticketing Software IT Service Management (ITSM) Software Advertising Software Marketing Software Applications Suite Software Collaboration Software Enterprise Resource Planning (ERP) Software IT Asset Management Software Professional Services Automation (PSA) Software Project Management Software Sales Software Quoting Software Consulting Software Professional Services Software Industry Specific Software Contract Management Software Business Workflow Software Project Collaboration Software Task Management Software Time Tracking Software Project Portfolio Management Software Recurring Billing & Subscription Management Software Website & eCommerce Software Issue Tracking Software Business Management Software Order Management Software Visual Project Management Software Display Advertising Software Managed Service Providers (MSP) Software Construction CRM Software Construction Software IT Management Software Product Management Software Contractor Management Software IT Project Management Software IT Service Software Financial Management Software Resource Management Software Financial CRM Software

Perguntas frequentes sobre o HarmonyPSA

Abaixo estão algumas perguntas frequentes sobre o HarmonyPSA.

P: Que tipo de planos o HarmonyPSA oferece?

O HarmonyPSA oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Disponível

P: Quais são os principais recursos do HarmonyPSA?

Não temos informações sobre os recursos do HarmonyPSA.

P: Quem costuma usar o HarmonyPSA?

Os clientes habituais do HarmonyPSA são:

Grandes empresas, Empresas de médio porte, Administrações públicas, Pequenas empresas

P: Em que idioma o HarmonyPSA está?

O HarmonyPSA está nos seguintes idiomas:

Holandês, Inglês, Francês, Alemão, Português, Espanhol

P: Que tipo de planos o HarmonyPSA oferece?

O HarmonyPSA tem os seguintes planos de preços:

Assinatura

P: O HarmonyPSA é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o HarmonyPSA.

P: O HarmonyPSA se integra com quais outros aplicativos?

O HarmonyPSA se integra com os seguintes aplicativos:

G Suite, HubSpot Marketing, JIRA Software, Mailchimp, QuickBooks Online, RingCentral, SYSPRO, Sage Accounting, SharePoint, Xero

P: Que nível de suporte o HarmonyPSA oferece?

O HarmonyPSA oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo