HarmonyPSA

A última geração de automação de serviços profissionais.

4,5 /5 (18 avaliações) Escreva uma avaliação!

Resumo do HarmonyPSA

O que é o HarmonyPSA?

O HarmonyPSA é uma solução de PSA completa que incorpora uma central de serviços, CRM e back-end de contabilidade, além da funcionalidade normal de PSA principal.

A funcionalidade da central de serviços insuperável do Harmony possui ampla capacidade integrada de configuração. Ele permite desenvolver tipos ilimitados de tíquetes com fluxos de trabalho personalizados, regras de roteamento e sequências de e-mails contínuos, fuso horário, supervisão e escalonamento de SLA. O portal do cliente pode receber a marca da empresa, a qual pode assumir o controle total de sua porta principal sem necessidade de dinheiro para personalização. A funcionalidade completa do Harmony está disponível em uma interface de usuário na nuvem que independe do dispositivo, podendo ser usada no computador e no celular.

Mas o que torna o Harmony realmente diferente é que, além de gerenciar esses fluxos de trabalho operacionais, ele possui um back-end de contabilidade inteligente que automatiza o back-office e elimina os erros de faturamento e contabilidade. Com fácil acesso a relatórios completos de inteligência comercial, gestão de lead, caixa e contabilidade e gestão completa do ciclo de vida do negócio, o HarmonyPSA é uma solução de PSA superdimensionada que é mais como um ERP para empresas de tecnologia.

Resumo do HarmonyPSA

Preços

A partir de
US$ 55,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do HarmonyPSA

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Japão e outros 3, Alemanha, Brasil, México
Idiomas
Holandês, Inglês, Francês, Alemão, Português, Espanhol

Mídias

Fully integrated and configurable ticketing connects the entire company workflow into the core control platform.
Fully configurable Sales, Service and Finance Dashboards give you quick and easy access to the information you need to improve performance
The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps.
Harmony delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private.
Harmony’s customer and project level profit trend graphs drill down to transaction level will keep your project performance on track, with no additional work
Harmony’s project functionality contain integrated risk and issue tracking and reporting functionality which allows you to place all of this on-line and manage it alongside the project - using powerful Kanban views.
The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps.
Full support for projects, timesheets, expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.
Captura de tela do HarmonyPSA: Fully integrated and configurable ticketing connects the entire company workflow into the core control platform. Captura de tela do HarmonyPSA: Fully configurable Sales, Service and Finance Dashboards give you quick and easy access to the information you need to improve performance Captura de tela do HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Captura de tela do HarmonyPSA: Harmony delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private. Captura de tela do HarmonyPSA: Harmony’s customer and project level profit trend graphs drill down to transaction level will keep your project performance on track, with no additional work Captura de tela do HarmonyPSA: Harmony’s project functionality contain integrated risk and issue tracking and reporting functionality which allows you to place all of this on-line and manage it alongside the project - using powerful Kanban views. Captura de tela do HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Captura de tela do HarmonyPSA: Full support for projects, timesheets, expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.

HarmonyPSA - Avaliações

HarmonyPSA - Avaliações

Classificação geral
4,5
/
5
Excelente
12

Muito bom
5

Regular
0

Ruim
0

Péssimo
1

Relação qualidade/preço
4,4
Recursos
4,2
Praticidade
4,1
Suporte ao cliente
4,5
94% dos usuários recomendam este app
Shawn mcgee ,.

Flexible with strong APIs

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.


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Dan H.

HarmonyPSA is a modern, agile PSA with all the features and great support.

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.


Traduzir com Google
Avaliador Verificado

The PSA you that will steal you money

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.


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Natalie T.

HarmonyPSA intergration into our company

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition


Traduzir com Google
Jon B.

Managed and Cloud Services Provider

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.


Traduzir com Google
Shawn mcgee ,.
Setor: Hardware
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Flexible with strong APIs

Usado Diariamente durante 6 a 12 meses
Avaliado em 22/05/2019
Fonte da avaliação: Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Vantagens

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Desvantagens

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Dan H.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

HarmonyPSA is a modern, agile PSA with all the features and great support.

Usado Diariamente durante 1 a 5 meses
Avaliado em 23/05/2019
Fonte da avaliação: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Vantagens

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Desvantagens

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Setor: Hospitais e Saúde
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

The PSA you that will steal you money

Usado Diariamente durante 1 a 5 meses
Avaliado em 08/03/2019
Fonte da avaliação: GetApp

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Vantagens

The GUI is good looking and you will be told all the features it has and things it can do.

Desvantagens

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Natalie T.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

HarmonyPSA intergration into our company

Usado Diariamente durante 1 a 5 meses
Avaliado em 18/04/2017
Fonte da avaliação: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Vantagens

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Desvantagens

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Jon B.
Setor: Administração pública
Porte da empresa: 10.000+ funcionários
Traduzido para o Português
Traduzido para o Português

Managed and Cloud Services Provider

Usado Diariamente durante 1 a 5 meses
Avaliado em 09/09/2016
Fonte da avaliação: GetApp

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

Vantagens

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered.
Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

Desvantagens

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
9,8/10
Baseado em 18 usuários
Compare as alternativas por recomendação dos usuários
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Preço do HarmonyPSA

Preço do HarmonyPSA

A partir de
US$ 55,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,4/5
Baseado em 18 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do HarmonyPSA

Recursos do HarmonyPSA

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,2/5
Baseado em 18 usuários
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Categorias

Categorias

Sistema CRM Software de Faturação Software de Tempo e Despesas Sistemas de Gestão de Clientes Software de Finanças e Contabilidade Software de Gestão de Projetos e Planejamento Software de Suporte e Atendimento ao Cliente Software de Faturamento Jurídico Software Jurídico Sistemas de Atendimento ao Cliente Software CRM Online Sistemas de Gestão de Operações Software de Contas a Pagar Software de Gestao de Mão-de-Obra Software de RH e Gestão de Empregados Software de Gestão de TI Software de Tickets de Atendimento ao Cliente Ferramentas ITSM Software de Publicidade Ferramentas de Marketing Software Suite Ferramentas de Colaboração Sistemas ERP Software de Gestão de Ativos de TI Software de Automatização de Serviços Profissionais Ferramentas de Gestão de Projetos Sistemas de Vendas Software de Cotação Software para Consultoria Software de Serviços Profissionais Software Específico de Indústria Sistemas de Gestão de Contratos Software de Gestão de Fluxo de Trabalho Software de Colaboração de Projetos Ferramentas de Gestão de Tarefas Ferramentas de Gestão de Tempo Software de Gestão de Portfólios de Projeto Sistemas de Monitoramento de Problemas Software de Gestão de Negócios Software de Gestão de Encomendas Software de Gestão de Projetos Visuais Software de Publicidade de Display Software MSP Ferramentas de Gestão de TI Software de Gestão de Produtos Software de Gestão de Empreiteiros Sistemas de Gestão de Projetos de TI Programas de Serviço de TI Sistemas de Gestão Financeira Software de Gestão de Recursos Software de CRM Financeiro Software de Faturamento Recorrente Sistemas de Suporte ao Cliente Software de Gestão de Desempenho Empresarial Ferramentas de Relatórios Software de BPM (Gerenciamento de Processos de Negócios) Software de Gestão de Contatos Software de Gestão de Leads Software de Gestão de Despesas Software de Análise Preditiva de Leads Software de Horário de Trabalho

Perguntas frequentes sobre o HarmonyPSA

Perguntas frequentes sobre o HarmonyPSA

Abaixo estão algumas perguntas frequentes sobre o HarmonyPSA.

P: Que tipo de planos o HarmonyPSA oferece?

O HarmonyPSA oferece os seguintes planos de pagamento:

A partir de: US$ 55,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do HarmonyPSA?

Não temos informações sobre os recursos do HarmonyPSA.

P: Quem costuma usar o HarmonyPSA?

Os clientes habituais do HarmonyPSA são:

Pequenas empresas, Grandes empresas, Administrações públicas, Empresas de médio porte

P: Em que idioma o HarmonyPSA está?

O HarmonyPSA está nos seguintes idiomas:

Holandês, Inglês, Francês, Alemão, Português, Espanhol

P: Que tipo de planos o HarmonyPSA oferece?

O HarmonyPSA tem os seguintes planos de preços:

Assinatura

P: O HarmonyPSA é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o HarmonyPSA.

P: O HarmonyPSA se integra com quais outros aplicativos?

O HarmonyPSA se integra com os seguintes aplicativos:

BlueSnap, G Suite, HubSpot Marketing Hub, Jira, Mailchimp, NinjaRMM, QuickBooks Online, SYSPRO, Sage Business Cloud Accounting, Xero

P: Que nível de suporte o HarmonyPSA oferece?

O HarmonyPSA oferece as seguintes opções de suporte:

FAQs, Suporte online, Suporte por telefone, Tutoriais em vídeo, Base de conhecimento, Base de conhecimento