ServiceNow
Soluções na nuvem de serviço de TI empresarial
4,3 /5 (46 avaliações) Escreva uma avaliação!Resumo do ServiceNow
O que é o ServiceNow?
A ServiceNow oferece uma ampla seleção de ferramentas e aplicativos integrados de gerenciamento de serviços de TI, cada um com vários conjuntos de recursos e capacidades. Os principais produtos se enquadram em cinco categorias: aplicativos de automação de serviços de TI, gerenciamento de portfólio de projetos, gestão empresarial de TI, aplicativos de serviços compartilhados (para instalações, trabalho de campo e RH) e ServiceNow Express, um ITSM para empresas de todos os tamanhos.
O ServiceNow também oferece uma plataforma de automação de serviços para personalizar aplicativos existentes, compartilhar informações entre aplicativos ou criar aplicativos personalizados. Há também o produto ServiceWatch, que ajuda a descobrir e mapear as relações entre componentes e incidentes de TI, com painéis que fornecem informações em tempo real sobre a integridade dos serviços de negócios. O ServiceNow Discovery pode ser usado para identificar itens de configuração (CIs na sigla em inglês) ativados por IP, mapear suas interdependências e exportar os dados para o ServiceNow Configuration Management Database.
O ServiceNow Express é um produto ITSM para empresas de todos os tamanhos e inclui uma variedade de recursos. A solução oferece gerenciamento de incidentes de ponta a ponta com quadros de tarefas e tíquetes visuais, definição de prioridades e supervisão de ativos e configurações. Também é possível gerar relatórios sobre todos os KPIs e métricas de negócios por meio de painéis, gráficos e tabelas.
Os aplicativos de automação de serviços de TI da ServiceNow incluem gerenciamento de ativos, gerenciamento de alterações e liberações, gerenciamento de configurações, incidentes, custos de TI e gerenciamento de problemas e um catálogo de serviços. O Catálogo de Serviços ServiceNow ajuda a melhorar a experiência do cliente com uma interface dedicada, na qual os próprios usuários podem acessar a ajuda, enviar solicitações de TI, registrar problemas e acompanhar o progresso.
Resumo do ServiceNow
Preços
Opções de preços
Recursos do ServiceNow
Mídias
ServiceNow - Avaliações
ServiceNow - Avaliações
Top Dog among Service Management Suites
An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back. ServiceNow can really help on any ITIL initiatives and centralization of services. The unique focus of ServiceNow beyond just IT, is where its strengths lie. Most Service Management suites do ITIL for IT. ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR). Really built for Mid to Large Businesses.
Best Ticketing Tool!!
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.
Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.
ServiceNow
More than a Ticketing System
I enjoyed Service Now and believe it's the best ticketing system tool out there.
Very flexible ITSM Tool
Compare as alternativas por classificação geral
Compare com alternativas
Top Dog among Service Management Suites
Vantagens
ITIL based
Service Portal (Self Service Portal for quick searches spanning instance or specific areas)
Knowledge Base (despite that not being checked in the available features)
Full Service Management solution for the ENTIRE organization
Strong Workflow engine
Visible Table structures for clean data flows
Extremely customizable (Forms, Fields, Tables, Applications, Portal, Workflow, Knowledge Base, etc...)
Best in the business system architecture (fully redundant instances)
HI Administration portal and ServiceNow support are top notch
Service Now community is extremely active
Docs site (formerly wiki) well updated and complete.
Great organization and User groups
You get a cake upon launch!
Extensive Integration capabilities
Desvantagens
Cost
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more
Email rules are more complex than they need to be (some of this can be mitigated by free add-ons like Postmaster)
Configuration can sometimes be limited and requires some Javascript to get past basics
Mid Servers for integrations can be more work to maintain than desired
Best Ticketing Tool!!
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.
Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.
Vantagens
The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.
It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.
Desvantagens
Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.
ServiceNow
Vantagens
The software captures so many data points, therefore analytics and reporting present valuable information.
Desvantagens
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
More than a Ticketing System
I enjoyed Service Now and believe it's the best ticketing system tool out there.
Vantagens
Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!
Desvantagens
I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.
Very flexible ITSM Tool
Vantagens
This tool is very flexible and allows even Business Users to configure processes and worfkflows.
Desvantagens
The license is rather difficult to understand and must be re-considered over time.
Compare as alternativas por recomendação dos usuários
Compare com alternativas
Preço do ServiceNow
Preço do ServiceNow
Compare as alternativas por relação qualidade/preço
Compare com alternativas
Recursos do ServiceNow
Recursos do ServiceNow
Compare as alternativas por avaliações dos recursos
Compare com alternativas
Categorias
Categorias
Perguntas frequentes sobre o ServiceNow
Perguntas frequentes sobre o ServiceNow
Abaixo estão algumas perguntas frequentes sobre o ServiceNow.
P: Que tipo de planos o ServiceNow oferece?
O ServiceNow oferece os seguintes planos de pagamento:
A partir de: US$ 100,00/mês
Modelo de preços: Assinatura
Teste Grátis: Disponível
P: Quais são os principais recursos do ServiceNow?
Não temos informações sobre os recursos do ServiceNow.
P: Quem costuma usar o ServiceNow?
Os clientes habituais do ServiceNow são:
Grandes empresas, Empresas de médio porte
P: Em que idioma o ServiceNow está?
O ServiceNow está nos seguintes idiomas:
Holandês, Inglês, Francês, Alemão, Italiano, Japonês, Português, Espanhol
P: Que tipo de planos o ServiceNow oferece?
O ServiceNow tem os seguintes planos de preços:
Assinatura
P: O ServiceNow é compatível com disponíveis móveis?
O ServiceNow é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O ServiceNow se integra com quais outros aplicativos?
O ServiceNow se integra com os seguintes aplicativos:
3CLogic, Anypoint Platform, Cloud Elements, EmployWise, LogicMonitor, Numerify, Opsgenie, VictorOps, Workato, Yonyx
P: Que nível de suporte o ServiceNow oferece?
O ServiceNow oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo, Fórum
An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back. ServiceNow can really help on any ITIL initiatives and centralization of services. The unique focus of ServiceNow beyond just IT, is where its strengths lie. Most Service Management suites do ITIL for IT. ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR). Really built for Mid to Large Businesses.