PagerDuty

Incident Management & Operations Performance Software

4,6 /5 (175 avaliações) Escreva uma avaliação!

Resumo do PagerDuty

O que é o PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Resumo do PagerDuty

Preços

A partir de
US$ 10,00/mês

Opções de preços

Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually


Recursos do PagerDuty

Dispositivos
Porte da empresa
P M G
Mercados
Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina
Idiomas
Inglês

Capturas de tela

Captura de tela do PagerDuty: An operations command console offers advanced analytics and visibility
Captura de tela do PagerDuty: An operations command console offers advanced analytics and visibility Captura de tela do PagerDuty: Incident management Captura de tela do PagerDuty: Reports & analytics Captura de tela do PagerDuty: Escalation policy Captura de tela do PagerDuty: PagerDuty user Captura de tela do PagerDuty: Mobile apps for iOS and Android Captura de tela do PagerDuty: Native app for iOS Captura de tela do PagerDuty: Native app for Android Captura de tela do PagerDuty: Hand-Off notification Captura de tela do PagerDuty: Event intelligence

PagerDuty - Avaliações

PagerDuty - Avaliações

Classificação geral
4,6
/
5
Excelente
110

Muito bom
58

Regular
6

Ruim
0

Péssimo
1

Relação qualidade/preço
4,3
Recursos
4,4
Praticidade
4,3
Suporte ao cliente
4,4
96% dos usuários recomendam este app
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Traduzir com Google
Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


Traduzir com Google
Avaliador Verificado

Did everything we needed it to

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.


Traduzir com Google
M. serhat D.

On-call software with rich features

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.


Traduzir com Google
Monish K.

Ensure High availability of your product to the end user by integrating it with PagerDuty

PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.


Traduzir com Google
Corey F.
Setor: Serviços e tecnologia da informação
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

Bye Bye to old school on-call practices

Usado Diariamente durante 6 a 12 meses
Avaliado em 13/11/2019
Fonte da avaliação: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Vantagens

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Desvantagens

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Kenneth D.
Setor: Serviços financeiros
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

PagerDuty : A solution to almost every problem you didn't know you had yet

Usado Diariamente durante Mais de dois anos
Avaliado em 07/11/2019
Fonte da avaliação: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Vantagens

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Desvantagens

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Setor: Internet
Porte da empresa: 201-500 funcionários
Traduzido para o Português

Did everything we needed it to

Usado Diariamente durante Mais de dois anos
Avaliado em 12/05/2020
Fonte da avaliação: Capterra

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Vantagens

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Desvantagens

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

M. serhat D.
Setor: E-Learning
Porte da empresa: 501-1.000 funcionários
Traduzido para o Português

On-call software with rich features

Usado Diariamente durante 6 a 12 meses
Avaliado em 02/04/2020
Fonte da avaliação: Capterra

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Vantagens

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Desvantagens

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 7.0/10

Monish K.
Setor: Software
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português

Ensure High availability of your product to the end user by integrating it with PagerDuty

Usado Diariamente durante Mais de dois anos
Avaliado em 27/04/2020
Fonte da avaliação: Capterra

PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Vantagens

PagerDuty is used to send alert notifications to developer,
We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call,
Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty,

PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc ..
and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases,

It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed,

It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc ..

it maintains history of alerts, it has good customer support,
the resolution note's can also be added against the alert,

We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications,

types of notifications are phone call, message, email, push notification in pd app etc ...

pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Desvantagens

Sometimes when i resolve the alert on web, i still get a call on phone,

If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
8,8/10
Baseado em 175 usuários
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Preço do PagerDuty

Preço do PagerDuty

A partir de
US$ 10,00/mês
Teste Grátis
Licença única
Assinatura
Relação qualidade/preço

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Relação qualidade/preço
4,3/5
Baseado em 175 usuários
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Recursos do PagerDuty

Recursos do PagerDuty

API
Acompanhamento de atividades
Alertas/transferência
Auditoria
Controle do acesso
Dados em tempo real
Ferramentas de colaboração
Gestão de conformidade
Gestão de permissões
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Interface para arrastar e soltar
Monitoramento
Monitoramento em tempo real
Notificações automáticas
Painel de atividades
Permissões por função
Relatórios e estatística
Visualização de dados
Recursos
4,4/5
Baseado em 175 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre PagerDuty

Mais informações sobre PagerDuty

Principais recursos do PagerDuty

  • 200+ native integrations
  • API availability
  • Activity monitoring
  • Alert supression
  • Alerts / escalation
  • Auto-escalation
  • Auto-responders
  • Automatic alert grouping
  • Automatic notifications
  • Automatic on-call shift reminders
  • Calendar sync with Google
  • Centrally manage incidents
  • Connect with any system
  • Custom event transformer
  • Custom incident actions
  • Effective alerting
  • Email integration
  • Email, SMS & push notifications
  • Escalation management
  • Escalation policies
  • Incident management
  • Intelligent alert correlation
  • International reach
  • Issue management
  • Issue tracking
  • Live call routing
  • Microsoft Outlook sync
  • Mobile alerts
  • Mobile incident management
  • Monitoring
  • Monitoring aggregation
  • On-call management
  • On-call scheduling
  • Performance reporting
  • Permission management
  • Postmortems
  • Priority-based triage
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Response automation
  • Role-based access-controls
  • Routing automation
  • Self service portal
  • Server health & performance reports
  • Single sign on
  • Stakeholder communication
  • Workflow automation

Vantagens

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Perguntas frequentes sobre o PagerDuty

Perguntas frequentes sobre o PagerDuty

Abaixo estão algumas perguntas frequentes sobre o PagerDuty.

P: Que tipo de planos o PagerDuty oferece?

O PagerDuty oferece os seguintes planos de pagamento:

A partir de: US$ 10,00/mês

Modelo de preços: Licença única, Assinatura

Teste Grátis: Disponível

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

P: Quais são os principais recursos do PagerDuty?

O PagerDuty oferece os seguintes recursos:

  • 200+ native integrations
  • API availability
  • Activity monitoring
  • Alert supression
  • Alerts / escalation
  • Auto-escalation
  • Auto-responders
  • Automatic alert grouping
  • Automatic notifications
  • Automatic on-call shift reminders
  • Calendar sync with Google
  • Centrally manage incidents
  • Connect with any system
  • Custom event transformer
  • Custom incident actions
  • Effective alerting
  • Email integration
  • Email, SMS & push notifications
  • Escalation management
  • Escalation policies
  • Incident management
  • Intelligent alert correlation
  • International reach
  • Issue management
  • Issue tracking
  • Live call routing
  • Microsoft Outlook sync
  • Mobile alerts
  • Mobile incident management
  • Monitoring
  • Monitoring aggregation
  • On-call management
  • On-call scheduling
  • Performance reporting
  • Permission management
  • Postmortems
  • Priority-based triage
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Response automation
  • Role-based access-controls
  • Routing automation
  • Self service portal
  • Server health & performance reports
  • Single sign on
  • Stakeholder communication
  • Workflow automation

P: Quem costuma usar o PagerDuty?

Os clientes habituais do PagerDuty são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o PagerDuty está?

O PagerDuty está nos seguintes idiomas:

Inglês

P: Que tipo de planos o PagerDuty oferece?

O PagerDuty tem os seguintes planos de preços:

Licença única, Assinatura

P: O PagerDuty é compatível com disponíveis móveis?

O PagerDuty é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O PagerDuty se integra com quais outros aplicativos?

O PagerDuty se integra com os seguintes aplicativos:

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

P: Que nível de suporte o PagerDuty oferece?

O PagerDuty oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo