Sobre o PagerDuty
PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.
PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.
Principais benefícios do PagerDuty
Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.
Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.
Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.
Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.
Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.
Dispositivos
Porte da empresa
Mercados
Idiomas
Imagens
Recursos
Total de recursos do PagerDuty: 37
- API
- Agendamento
- Agendamento de manutenção
- Agregação de dados
- Alertas do celular
- Alertas por e-mail
- Alertas/transferência
- Análise da causa raiz
- Análise de rede
- Controles/permissões de acesso
- Geração de relatórios de incidentes
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de edição
- Gestão de estoques
- Gestão de incidentes
- Gestão de problemas
- Gestão de projetos
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Integrações de terceiros
- Lembretes
- Logon único
- Monitoramento
- Monitoramento de TI
- Monitoramento de servidor por e-mail
- Monitoramento em tempo real
- Monitoração da CPU
- Notificações em tempo real
- Painel
- Permissões por função
- Portal de autoatendimento
- Priorização
- Rastreamento de edição
- Relatórios e estatística
- Relatórios em tempo real
Alternativas
Pulseway
Donesafe
EcholoN
HaloITSM
Avaliações
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- Setor: Serviços e tecnologia da informação
- Porte da empresa: 501-1.000 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Bye Bye to old school on-call practices
Avaliado em 13/11/2019
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Vantagens
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Desvantagens
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
- Setor: Serviços financeiros
- Porte da empresa: 1.001-5.000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
PagerDuty : A solution to almost every problem you didn't know you had yet
Avaliado em 07/11/2019
The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...
The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.
Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.
Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.
No one noticed. Thanks to PagerDuty.
And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.
Vantagens
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Handles real issues in real time with everything you need
Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.
Desvantagens
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.
PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.
Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.
Alternativas consideradas
Splunk On-CallRazões para mudar para o PagerDuty
I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Pager duty review
Avaliado em 17/08/2021
Fully satisfied with this product, for such a price a really good application. Easy to setup,...
Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend.
Vantagens
Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.
Desvantagens
It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.
- Setor: E-Learning
- Porte da empresa: 501-1.000 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
On-call software with rich features
Avaliado em 02/04/2020
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Vantagens
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Desvantagens
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
- Setor: Software
- Porte da empresa: 501-1.000 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
Essential part of the support stack
Avaliado em 04/07/2021
Vantagens
PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.
Desvantagens
For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.
Perguntas frequentes sobre o PagerDuty
Abaixo estão algumas perguntas frequentes sobre o PagerDuty.P: Que tipo de planos o PagerDuty oferece?
O PagerDuty oferece os seguintes planos de pagamento:
- A partir de:
- Modelo de preços: Assinatura
- Teste Grátis: Disponível
P: Quem costuma usar o PagerDuty?
Os clientes habituais do PagerDuty são:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
P: Em que idioma o PagerDuty está?
O PagerDuty está nos seguintes idiomas:
inglês
P: O PagerDuty é compatível com disponíveis móveis?
O PagerDuty é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O PagerDuty se integra com quais outros aplicativos?
O PagerDuty se integra com os seguintes aplicativos:
Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic One, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Xplenty, Zabbix, Zapier, Zendesk, xMatters
P: Que nível de suporte o PagerDuty oferece?
O PagerDuty oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para PagerDuty.
- Programas de Monitoramento de Sites
- Sistemas de Gestão de Desempenho de Aplicações
- Software para Data Center
- Software ITSM
- Software de Gestão de Servidores
- Software de Virtualização
- Software para IT, Servidor e Monitoramento de Rede
- Sistemas de Gerenciamento de Rede
- Software de Gestão de Ativos de TI
- Software de Gestão de Registro de Eventos
- Ferramentas de Monitoramento de Redes
- Ferramentas de TI
- Software de Gestão de Incidentes
- Plataformas de Inteligência Artificial para Operações de TI (AIOps)
