PagerDuty
Incident Management & Operations Performance Software
4,6 /5 (175 avaliações) Escreva uma avaliação!Resumo do PagerDuty
O que é o PagerDuty?
PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.
PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.
Resumo do PagerDuty
Preços
Opções de preços
Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually
Recursos do PagerDuty
Mídias
PagerDuty - Avaliações
PagerDuty - Avaliações
Bye Bye to old school on-call practices
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Great solution for on-call and incident management for any organisation!
We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.
On-call software with rich features
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Great product, helps us a lot
As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!
PagerDuty is the perfect solution for managing our production support team
PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!
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Bye Bye to old school on-call practices
Vantagens
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Desvantagens
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
Great solution for on-call and incident management for any organisation!
We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.
Vantagens
PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.
Desvantagens
It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.
On-call software with rich features
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Vantagens
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Desvantagens
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
Great product, helps us a lot
As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!
Vantagens
- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural.
- Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me.
- Slack integration
Desvantagens
- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that.
- Some important features are hidden behind a higher tier plan, eg: analytics.
PagerDuty is the perfect solution for managing our production support team
PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!
Vantagens
- Great integration support
- Mobile app works great and continues to get frequent updates
- Flexible configuration options without being overly complicated
- Allows us to easily manage our after-hours roster and schedules
- Ability to create incident reports is a great time saver
Desvantagens
- Pricing is a bit more than some competitors
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Preço do PagerDuty
Preço do PagerDuty
Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually
Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually
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Recursos do PagerDuty
Recursos do PagerDuty
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Categorias
Categorias
Mais informações sobre PagerDuty
Mais informações sobre PagerDuty
Principais recursos do PagerDuty
- 200+ native integrations
- API availability
- Activity monitoring
- Alert supression
- Alerts / escalation
- Auto-escalation
- Auto-responders
- Automatic alert grouping
- Automatic notifications
- Automatic on-call shift reminders
- Calendar sync with Google
- Centrally manage incidents
- Connect with any system
- Custom event transformer
- Custom incident actions
- Effective alerting
- Email integration
- Email, SMS & push notifications
- Escalation management
- Escalation policies
- Incident management
- Intelligent alert correlation
- International reach
- Issue management
- Issue tracking
- Live call routing
- Microsoft Outlook sync
- Mobile alerts
- Mobile incident management
- Monitoring
- Monitoring aggregation
- On-call management
- On-call scheduling
- Performance reporting
- Permission management
- Postmortems
- Priority-based triage
- Real time notifications
- Real time reporting
- Reporting & statistics
- Response automation
- Role-based access-controls
- Routing automation
- Self service portal
- Server health & performance reports
- Single sign on
- Stakeholder communication
- Workflow automation
Vantagens
Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.
Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.
Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.
Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.
Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.
Perguntas frequentes sobre o PagerDuty
Perguntas frequentes sobre o PagerDuty
Abaixo estão algumas perguntas frequentes sobre o PagerDuty.
P: Que tipo de planos o PagerDuty oferece?
O PagerDuty oferece os seguintes planos de pagamento:
A partir de: US$ 10,00/mês
Modelo de preços: Licença única, Assinatura
Teste Grátis: Disponível
Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually
P: Quais são os principais recursos do PagerDuty?
O PagerDuty oferece os seguintes recursos:
- 200+ native integrations
- API availability
- Activity monitoring
- Alert supression
- Alerts / escalation
- Auto-escalation
- Auto-responders
- Automatic alert grouping
- Automatic notifications
- Automatic on-call shift reminders
- Calendar sync with Google
- Centrally manage incidents
- Connect with any system
- Custom event transformer
- Custom incident actions
- Effective alerting
- Email integration
- Email, SMS & push notifications
- Escalation management
- Escalation policies
- Incident management
- Intelligent alert correlation
- International reach
- Issue management
- Issue tracking
- Live call routing
- Microsoft Outlook sync
- Mobile alerts
- Mobile incident management
- Monitoring
- Monitoring aggregation
- On-call management
- On-call scheduling
- Performance reporting
- Permission management
- Postmortems
- Priority-based triage
- Real time notifications
- Real time reporting
- Reporting & statistics
- Response automation
- Role-based access-controls
- Routing automation
- Self service portal
- Server health & performance reports
- Single sign on
- Stakeholder communication
- Workflow automation
P: Quem costuma usar o PagerDuty?
Os clientes habituais do PagerDuty são:
Pequenas empresas, Grandes empresas, Empresas de médio porte
P: Em que idioma o PagerDuty está?
O PagerDuty está nos seguintes idiomas:
Inglês
P: Que tipo de planos o PagerDuty oferece?
O PagerDuty tem os seguintes planos de preços:
Licença única, Assinatura
P: O PagerDuty é compatível com disponíveis móveis?
O PagerDuty é compatível com os seguintes dispositivos:
Android, iPhone, iPad
P: O PagerDuty se integra com quais outros aplicativos?
O PagerDuty se integra com os seguintes aplicativos:
Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk
P: Que nível de suporte o PagerDuty oferece?
O PagerDuty oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.