DEAR Inventory

Software de gestão de estoques para pequenas e médias empresas

4,3 /5 (214 avaliações) Escreva uma avaliação!

Resumo do DEAR Inventory

O que é o DEAR Inventory?

O DEAR Inventory é um aplicativo de gestão de pedidos e estoques baseado em nuvem para pequenas e médias empresas, que oferece uma solução completa de gerenciamento de back-end com compras, vendas, gestão de armazéns, recursos de manufatura leve, bem como integração com remessa, comércio eletrônico e gateway de pagamento.

O DEAR Inventory visa a ajudar os pequenos e médios empresários a assumirem o controle da gestão de pedidos e estoques, ao mesmo tempo agilizando, automatizando e simplificando todas as operações diárias.

O DEAR tem amplas aplicações em diversos setores e empresas de vários tamanhos. Varejistas, atacadistas, fabricantes e operadores de comércio eletrônico são as grandes categorias de usuários do DEAR Inventory. Algumas empresas utilizam o DEAR para necessidades simples de gestão de estoques, enquanto outras dependem do DEAR para atender aos requisitos de conformidade impostos por seu setor, por exemplo, os fabricantes de alimentos precisam do DEAR por seus recursos de rastreabilidade de lote e data de vencimento.

Resumo do DEAR Inventory

Preços

A partir de
US$ 199,00/mês

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Recursos do DEAR Inventory

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Índia
Idiomas
Chinês (simplificado), Chinês (tradicional), Inglês

Mídias

View key performance indicators
Access DEAR Inventory on any internet-enabled device
Manage orders and leave purchase order memos
View assembly order
Check product availability
DEAR Inventory - Vídeo Captura de tela do DEAR Inventory: View key performance indicators Captura de tela do DEAR Inventory: Access DEAR Inventory on any internet-enabled device Captura de tela do DEAR Inventory: Manage orders and leave purchase order memos Captura de tela do DEAR Inventory: View assembly order Captura de tela do DEAR Inventory: Check product availability

DEAR Inventory - Avaliações

DEAR Inventory - Avaliações

Classificação geral
4,3
/
5
Excelente
109

Muito bom
81

Regular
13

Ruim
6

Péssimo
5

Relação qualidade/preço
4,3
Recursos
4,1
Praticidade
4,2
Suporte ao cliente
4,4
89% dos usuários recomendam este app
Nick C.

The best cloud-based Inventory Management option for SMEs

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.


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Dallas L.

Dear has significantly helped our company

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.


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Dona D.

We run the whole company on DEAR

Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support. DEAR support is always very, very responsive and they keep holding my hand until we get where we need to be. I can't say enough good things about the support. All of the support staff know the product and can immediately understand what I need, they stay with me until I do it.


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Cole N.

Poor Experiences

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.


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Paul G.

Was a great system with lots of pro's but now massively flawed!

Performance issues are far far too common, and they seem to be unable to support them.


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Nick C.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

The best cloud-based Inventory Management option for SMEs

Usado Diariamente durante Mais de dois anos
Avaliado em 03/10/2019
Fonte da avaliação: Capterra

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Vantagens

As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist.

DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero.

The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Desvantagens

If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Dallas L.
Setor: Atacadistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Dear has significantly helped our company

Usado Diariamente durante Mais de um ano
Avaliado em 22/11/2019
Fonte da avaliação: Capterra

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Vantagens

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.

Also the B2B portal has been a nice addition to our company as well.

Desvantagens

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Traduzido para o Português

Resposta do DEAR Systems

Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on [email protected] & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Dona D.
Setor: Roupa e moda
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

We run the whole company on DEAR

Usado Diariamente durante Mais de dois anos
Avaliado em 21/08/2020
Fonte da avaliação: Capterra

Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support. DEAR support is always very, very responsive and they keep holding my hand until we get where we need to be. I can't say enough good things about the support. All of the support staff know the product and can immediately understand what I need, they stay with me until I do it.

Vantagens

The integration with our web store and accounting software, totally automated everything.

Desvantagens

Its complicated, but probably not overly so considering what it does.

Traduzido para o Português

Resposta do DEAR Systems

Hello Dona,

Thank you for your feedback. I am glad that our Support Team has helped you when you faced difficulties. We strive to serve our customers to the best of our abilities. Please do contact us if you have any difficulties.

Best Regards,
DEAR Team

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Cole N.
Setor: Fabricação elétrica/eletrônica
Porte da empresa: 51-200 funcionários
Traduzido para o Português
Traduzido para o Português

Poor Experiences

Usado Diariamente durante Mais de dois anos
Avaliado em 03/03/2020
Fonte da avaliação: SoftwareAdvice

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Vantagens

It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Desvantagens

This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there.

Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday.

Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address.

Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well.

TL;DR -- Would not recommend to my worst enemy

Traduzido para o Português

Resposta do DEAR Systems

Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Paul G.
Setor: Software
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Was a great system with lots of pro's but now massively flawed!

Usado Diariamente durante 6 a 12 meses
Avaliado em 11/06/2020
Fonte da avaliação: SoftwareAdvice

Performance issues are far far too common, and they seem to be unable to support them.

Vantagens

Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Desvantagens

Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

Traduzido para o Português

Resposta do DEAR Systems

Hello Paul,

Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations.
We are constantly scalling DEAR to meet the preformance needs of our customers.
Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again.

Best Regards,
DEAR Team.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Recomendação do usuário
8,5/10
Baseado em 214 usuários
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Preço do DEAR Inventory

Preço do DEAR Inventory

A partir de
US$ 199,00/mês
Teste Grátis
Assinatura
Relação qualidade/preço
Relação qualidade/preço
4,3/5
Baseado em 214 usuários
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Recursos do DEAR Inventory

Recursos do DEAR Inventory

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 214 usuários
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Categorias

Perguntas frequentes sobre o DEAR Inventory

Perguntas frequentes sobre o DEAR Inventory

Abaixo estão algumas perguntas frequentes sobre o DEAR Inventory.

P: Que tipo de planos o DEAR Inventory oferece?

O DEAR Inventory oferece os seguintes planos de pagamento:

A partir de: US$ 199,00/mês

Modelo de preços: Assinatura

Teste Grátis: Disponível

P: Quais são os principais recursos do DEAR Inventory?

Não temos informações sobre os recursos do DEAR Inventory.

P: Quem costuma usar o DEAR Inventory?

Os clientes habituais do DEAR Inventory são:

Pequenas empresas, Grandes empresas, Administrações públicas, Sem fins lucrativos, Autônomos, Empresas de médio porte

P: Em que idioma o DEAR Inventory está?

O DEAR Inventory está nos seguintes idiomas:

Chinês (simplificado), Chinês (tradicional), Inglês

P: Que tipo de planos o DEAR Inventory oferece?

O DEAR Inventory tem os seguintes planos de preços:

Assinatura

P: O DEAR Inventory é compatível com disponíveis móveis?

O DEAR Inventory é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O DEAR Inventory se integra com quais outros aplicativos?

O DEAR Inventory se integra com os seguintes aplicativos:

Crossfire Cloud EDI, Handshake, Hike, Pepperi, QuickBooks Online, QuickBooks Online Advanced, Salpo CRM, Starshipit, XLReporting, Xero

P: Que nível de suporte o DEAR Inventory oferece?

O DEAR Inventory oferece as seguintes opções de suporte:

FAQs, Base de conhecimento, Suporte online, Tutoriais em vídeo, Suporte por telefone