--- description: Avaliações detalhadas do Salesforce Service Cloud com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Salesforce Service Cloud com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.pt/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Seguinte: [Next page](https://www.getapp.pt/software/91754/salesforce-1-service-cloud?page=2) > Interaja com seus clientes quando e onde eles estiverem. Preste serviço em todos os canais, em qualquer dispositivo. Capacite seus clientes com as comunidades. Acompanhe as principais métricas da central de atendimento em tempo real. E capacite todos os funcionários a oferecer um excelente serviço em todos os pontos de interação. > > Verdict: Rated **4.5/5** by 825 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 825 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Location**: San Francisco, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, português, sueco, tailandês - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento automatizado - Agendamento de manutenção - Agendamento de retorno de chamada - Agendamento de trabalhos - Alertas de riscos - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação de recursos - Aplicativo móvel - Armazenamento de arquivos - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Assinatura eletrônica ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18790 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4083 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avaliações ### "Complete customer relationship management on the cloud" — 4.0/5 > **Lillian** | *13 de fevereiro de 2023* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns. > > **Desvantagens**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like. > > It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple. ----- ### "Salesforce integration saves time all around." — 5.0/5 > **Holly** | *14 de fevereiro de 2026* | Resolução de conflitos alternativa | Recommendation rating: 10.0/10 > > **Vantagens**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones. > > **Desvantagens**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases. > > It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick. ----- ### "optimizes customer services" — 3.0/5 > **Avaliador Verificado** | *16 de abril de 2023* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment > > **Desvantagens**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions ----- ### "Its okay, does what you need" — 4.0/5 > **Alexis** | *24 de março de 2026* | Varejistas | Recommendation rating: 6.0/10 > > **Vantagens**: It was user friendly when trying to access data, but didnt always respond promptly. I would recommend. > > **Desvantagens**: Not as user friendly as others, but as far as bang for buck I would recommend in that aspect. I think it can be better > > We only used it for a short period of time, but it did what it needed to do. However compared to other softwares there is room for improvement. ----- ### "Salesforce service cloud review" — 5.0/5 > **Riley** | *27 de fevereiro de 2026* | Escritório de advocacia | Recommendation rating: 10.0/10 > > **Vantagens**: I really liked being able to see the full customer history alongside active cases, emails, and chats. It made conversations feel more informed and personal. The automation features were also a big plus. > > **Desvantagens**: The biggest challenge is how overwhelming it can feel at the beginning. There are so many features and settings that it takes time to understand what you actually need. Without proper training or a dedicated admin, it is easy to miss out on useful functionality. > > Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform became a reliable and powerful system for managing support ----- Page: 1 / 34\ Seguinte: [Next page](https://www.getapp.pt/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data