--- description: Avaliações detalhadas do Salesforce Service Cloud com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Salesforce Service Cloud com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.pt/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Seguinte: [Next page](https://www.getapp.pt/software/91754/salesforce-1-service-cloud?page=2) > Interaja com seus clientes quando e onde eles estiverem. Preste serviço em todos os canais, em qualquer dispositivo. Capacite seus clientes com as comunidades. Acompanhe as principais métricas da central de atendimento em tempo real. E capacite todos os funcionários a oferecer um excelente serviço em todos os pontos de interação. > > Verdict: Rated **4.5/5** by 811 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 811 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Location**: San Francisco, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, português, sueco, tailandês - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento automatizado - Agendamento de manutenção - Agendamento de retorno de chamada - Agendamento de trabalhos - Alertas de riscos - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação de recursos - Aplicativo móvel - Armazenamento de arquivos - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Assinatura eletrônica ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3396 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18760 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4066 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1707 reviews) 5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1748 reviews) ## Avaliações ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 de março de 2023* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Desvantagens**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Love Salesforce" — 5.0/5 > **Jessica** | *3 de julho de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: I like that Salesforce contains all of the resources a call center may need. It has recently incorperated ChatGPT with have fundamentally changed the focus when taking calls. > > **Desvantagens**: I think it can be overwhelming because it does offer alot of features. It also glitches quite often from overload. > > I love it\! Use it daily for 4+ years. I've witnessed its progression in advancement first hand and im impressed. It has certainly made a number of jobs easier. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 de novembro de 2020* | Hotelaria | Recommendation rating: 0.0/10 > > **Vantagens**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Desvantagens**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Salesforce Service Cloud useful" — 4.0/5 > **Sachita** | *15 de novembro de 2025* | Serviços de informação | Recommendation rating: 9.0/10 > > **Vantagens**: Salesforce service Cloud is one of the powerful automation tools. It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems > > **Desvantagens**: Sales force service cloud sometimes connecting service cloud with other system can be challenging and the user has to have specialized training for knowledge to complete the job. > > I used Salesforce Service Cloud for the certification course at Texas A \&M I learned to build portals , websites etc ----- ### "One of the powerful tool to use" — 4.0/5 > **Avaliador Verificado** | *18 de fevereiro de 2025* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Easy to use, do the job as per QMS system. customising the sales force is very helpfull. > > **Desvantagens**: -Scripting ability -customisation of workflow -Trainings tests. > > Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and help you with audits and meeting QMS standards ----- Page: 1 / 34\ Seguinte: [Next page](https://www.getapp.pt/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data