--- description: Avaliações detalhadas do JIRA Service Management com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o JIRA Service Management com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.pt/software/91811/jira-service-management Page: 1 / 32\ Seguinte: [Next page](https://www.getapp.pt/software/91811/jira-service-management?page=2) > O Jira Service Desk é um software de gestão de serviços que conecta a TI às empresas por meio de uma resolução rápida e responsável de solicitações dos clientes. Criado com base no mecanismo de fluxo de trabalho Jira da Atlassian, o Jira Service Desk é colaborativo e tem uma base de conhecimento de baixo custo, fácil de configurar e dimensionar, altamente flexível e com uma experiência extremamente simples para o usuário. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 770 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Atlassian - **Location**: San Francisco, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, norueguês, polaco, português, russo, sueco - **Available Countries**: Albânia, Alemanha, Angola, Arménia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha and 33 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agendamento de problemas - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de documentos - Asset Lifecycle Management - Auditoria de problemas - Autoresponders - Avaliação de riscos - Backup e recuperação - Bate-papo em tempo real ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Programas de Assistência Remota](https://www.getapp.pt/directory/563/remote-support/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) ## Alternativas 1. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (754 reviews) 2. [Action1](https://www.getapp.pt/software/2048001/action1-rmm) — 4.9/5 (238 reviews) 3. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.pt/software/9964/wrike) — 4.4/5 (3023 reviews) 5. [Pulseway](https://www.getapp.pt/software/101507/pulseway) — 4.7/5 (310 reviews) ## Avaliações ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 de setembro de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Desvantagens**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 de março de 2026* | Petróleo e energia | Recommendation rating: 8.0/10 > > **Vantagens**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Desvantagens**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 de setembro de 2025* | Software | Recommendation rating: 1.0/10 > > **Vantagens**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Desvantagens**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "This is a great tool for team building" — 4.0/5 > **Keith** | *28 de dezembro de 2025* | Serviços financeiros | Recommendation rating: 5.0/10 > > **Vantagens**: Ease of use and accessible training materials are easy to access made it very easy for our team to start > > **Desvantagens**: None other than had to get integration set up with my aha roadmapping tool which would allow us to create ideas and then > > Allow me to get up and running and working with my team quickly. Quickly able to set up stories, sprints, and ----- ### "Cold Tacos" — 4.0/5 > **Damian** | *15 de março de 2026* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: From user perspective i like how easy it is to use, creating multiple specific dashboards, and very good UI/UX when working > > **Desvantagens**: Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better filtering ----- Page: 1 / 32\ Seguinte: [Next page](https://www.getapp.pt/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data