--- description: Avaliações detalhadas do JIRA Service Management com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o JIRA Service Management com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.pt/software/91811/jira-service-management Page: 1 / 32\ Seguinte: [Next page](https://www.getapp.pt/software/91811/jira-service-management?page=2) > O Jira Service Desk é um software de gestão de serviços que conecta a TI às empresas por meio de uma resolução rápida e responsável de solicitações dos clientes. Criado com base no mecanismo de fluxo de trabalho Jira da Atlassian, o Jira Service Desk é colaborativo e tem uma base de conhecimento de baixo custo, fácil de configurar e dimensionar, altamente flexível e com uma experiência extremamente simples para o usuário. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 763 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Atlassian - **Location**: San Francisco, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, norueguês, polaco, português, russo, sueco - **Available Countries**: Albânia, Alemanha, Angola, Arménia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha and 33 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agendamento de problemas - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de documentos - Asset Lifecycle Management - Auditoria de problemas - Autoresponders - Avaliação de riscos - Backup e recuperação - Bate-papo em tempo real ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Programas de Assistência Remota](https://www.getapp.pt/directory/563/remote-support/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) ## Alternativas 1. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [Action1](https://www.getapp.pt/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.pt/software/9964/wrike) — 4.4/5 (2887 reviews) 5. [Pulseway](https://www.getapp.pt/software/101507/pulseway) — 4.7/5 (310 reviews) ## Avaliações ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 de setembro de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Desvantagens**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "JSM Good but Could be Better." — 4.0/5 > **James** | *26 de março de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 5.0/10 > > **Vantagens**: Ticket tracking and documentation integration with Confluence are both very good. Flexibility of setting up the environment > > **Desvantagens**: You must build the entire instance, default platform is too simple and not fleshed out. > > If you have the time and capability to build and create a proper project with JIRA Service Manager, then it is great. If you don't have time or expertise, you may want to consider something else. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 de setembro de 2025* | Software | Recommendation rating: 1.0/10 > > **Vantagens**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Desvantagens**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 de janeiro de 2026* | Defesa e aeroespacial | Recommendation rating: 3.0/10 > > **Vantagens**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Desvantagens**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Jira can keep pace with any company\!" — 5.0/5 > **Aaron** | *22 de outubro de 2024* | Bens de consumo | Recommendation rating: 9.0/10 > > **Vantagens**: JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes. > > **Desvantagens**: Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured. > > JSM will take your company's organization in projects and IT requests to a new level\! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between\! ----- Page: 1 / 32\ Seguinte: [Next page](https://www.getapp.pt/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data