LivePerson

LivePerson

Live Chat, Messaging and Bots Solution Provider

4.4/5 (33 avaliações)

Resumo do LivePerson

LivePerson's LiveEngage platform enables businesses to manage chat & messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Bring your business to the future and capitalize on the emergence of conversational commerce! It’s easy to scale conversations with built-in AI-powered bots to handle inquiries on all channels.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, Europa e outros 5, Alemanha, Índia, Japão, América Latina, México

Idiomas

Inglês

Avaliações do LivePerson

Classificação geral
4.4/5
88% avaliações positivas
21
Excelente
8
Muito bom
2
Média
1
Ruim
1
Péssimo
Traduzir com Google

My experience with Liveengage has been perfect.

Usado Diariamente durante Mais de dois anos
Avaliado em 09/08/2018
Fonte da avaliação: Capterra

Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.

Vantagens

Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this.
I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge.
Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.

Desvantagens

Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Traduzir com Google

A better way to connect with web visitors.

Usado Diariamente durante Mais de um ano
Avaliado em 25/08/2018
Fonte da avaliação: Capterra

LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc

Vantagens

LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.
I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Desvantagens

It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
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Great software but could use some upgrades

Usado Semanal durante Mais de dois anos
Avaliado em 19/03/2019
Fonte da avaliação: Capterra

Vantagens

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.

Desvantagens

The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.

Resposta do LivePerson

Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
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Gets better every day!

Usado Diariamente durante Mais de um ano
Avaliado em 06/09/2018
Fonte da avaliação: Capterra

Overall, the return on investment here is HUGE.

Vantagens

The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale.

Desvantagens

The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Traduzir com Google

Easy to use and efficient way to speak to customers

Usado Diariamente durante Mais de um ano
Avaliado em 15/03/2018
Fonte da avaliação: Capterra

Vantagens

LivePerson is great because I am able to login to my account anywhere and immediately answer any questions that customers have. We link LivePerson to our website and it is very successful, there is a blue button on all our web pages which makes it easy for anyone to live chat with us. My favorite feature of LivePerson is the ability to know what page a customer is on when they are chatting with us. When we market events and share job openings, it is important for me to know where these job seekers are on our website - that way we can better answer their questions.

Desvantagens

The only thing I like least about the software is the timing mechanism when someone requests to chat. I would prefer for there to be no timer

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Preço do LivePerson

A partir de
N/A
Opções de preços
Avaliação gratuita
Assinatura
Relação qualidade/preço

Visit the LivePerson website for pricing information.

Recursos do LivePerson

  • API
  • Bate-papo
  • Comunicação multicanal
  • Gestão de tíquetes
  • Histórico de contatos
  • Imagem de marca personalizável
  • Integração de redes sociais
  • Integração de terceiros
  • Mensagens instantâneas
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Questionários e feedback
  • Relatórios e estatística

  • Base de conhecimento
  • Gestão do fluxo de trabalho
  • Integração de CRM
  • Integração de e-mail
  • Priorizar

Mais informações sobre LivePerson

Principais recursos do LivePerson

  • Analytics Driven Engagement
  • Bots & AI
  • LP Chat
  • LP Insights
  • LP Knowledge Base
  • LivePerson Labs
  • Messaging
  • Mobile Chat Services

Vantagens

LivePerson helps you to:

- Reach your customers via website, SMS, FB Messenger, Apple Business Chat, and WhatsApp
- Lower your operating costs by up to 90%
- Increase operational efficiency by up to 40x
- Maximize conversions
- Optimize lead generation
- Create a better more personalized digital experience for your consumers
- Improve the effectiveness of your marketing efforts

Perguntas frequentes sobre o LivePerson

Abaixo estão algumas perguntas frequentes sobre o LivePerson.

P: Que tipo de planos o LivePerson oferece?

O LivePerson oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Avaliação gratuita: Não disponível

Visit the LivePerson website for pricing information.

P: Quais são os principais recursos do LivePerson?

O LivePerson oferece os seguintes recursos:

  • Analytics Driven Engagement
  • Bots & AI
  • LP Chat
  • LP Insights
  • LP Knowledge Base
  • LivePerson Labs
  • Messaging
  • Mobile Chat Services

P: Quem costuma usar o LivePerson?

Os clientes habituais do LivePerson são:

Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o LivePerson está?

O LivePerson está nos seguintes idiomas:

Inglês

P: Que tipo de planos o LivePerson oferece?

O LivePerson tem os seguintes planos de preços:

Assinatura

P: O LivePerson é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o LivePerson.

P: O LivePerson se integra com quais outros aplicativos?

O LivePerson se integra com os seguintes aplicativos:

AmeriCommerce, Bitium, MindTouch, Nanorep, Toonimo, Wordpress

P: Que nível de suporte o LivePerson oferece?

O LivePerson oferece as seguintes opções de suporte:

Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo