--- description: Avaliações detalhadas do Zendesk Suite com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zendesk Suite com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.pt/software/9448/zendesk Page: 1 / 165\ Seguinte: [Next page](https://www.getapp.pt/software/9448/zendesk?page=2) > A solução de suporte técnico personalizável do Zendesk facilita as coisas para os clientes, prepara as equipes para o sucesso e mantém os negócios sincronizados. Alcance clientes em qualquer canal e equipe os agentes com um histórico completo de todas as interações, incluindo aquelas rastreadas a partir de mais de 700 integrações de aplicativos. > > Verdict: Rated **4.4/5** by 4090 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4090 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zendesk - **Location**: San Francisco, EUA - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 115,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura and 5 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de tendências - Análise de texto - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Autoresponders - Ações ativadas por eventos ## Integrations (219 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 204 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Ferramentas de CRM Social](https://www.getapp.pt/directory/558/social-crm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18803 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 de dezembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Desvantagens**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 de maio de 2025* | Varejistas | Recommendation rating: 9.0/10 > > **Vantagens**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Desvantagens**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Zendesk solves customer support issues" — 3.0/5 > **Anna** | *6 de abril de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 5.0/10 > > **Vantagens**: Very simple to use and fast. We have only a few functionalities but it has enough ones to manage your support tickets. > > **Desvantagens**: Being simple is good but it could have some more features like reporting or integrating with other applications like Gchat or Gmail. ----- ### "Perfect program" — 5.0/5 > **Mallory** | *12 de abril de 2026* | Alimentação e bebidas | Recommendation rating: 9.0/10 > > **Vantagens**: It was very easy to use, every now and then I teach yoga and some of the studios use zen desk and it’s fool proof > > **Desvantagens**: There isn’t really anything I can think of that I like the least. It works well and it’s easy for anyone one to use > > Zen desk is a good program I have used it as an administrator and also as a gym member. On both sides it’s easy to use if you’re not tech savvy. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 de maio de 2025* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Desvantagens**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- Page: 1 / 165\ Seguinte: [Next page](https://www.getapp.pt/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data