--- description: Avaliações detalhadas do Zendesk Suite com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zendesk Suite com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.pt/software/9448/zendesk Page: 1 / 164\ Seguinte: [Next page](https://www.getapp.pt/software/9448/zendesk?page=2) > A solução de suporte técnico personalizável do Zendesk facilita as coisas para os clientes, prepara as equipes para o sucesso e mantém os negócios sincronizados. Alcance clientes em qualquer canal e equipe os agentes com um histórico completo de todas as interações, incluindo aquelas rastreadas a partir de mais de 700 integrações de aplicativos. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4079 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zendesk - **Location**: San Francisco, EUA - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 39,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura and 5 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de tendências - Análise de texto - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Autoresponders - Ações ativadas por eventos ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Ferramentas de CRM Social](https://www.getapp.pt/directory/558/social-crm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3420 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18781 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1780 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1721 reviews) 5. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Exceptional" — 5.0/5 > **Roger** | *20 de janeiro de 2026* | Contabilidade | Recommendation rating: 10.0/10 > > **Vantagens**: Through integration with numerous services. Visualization, channel, and reports. Still, we have other automation features that help us. > > **Desvantagens**: Values in contrast to the American market. Like Talk, it cannot be used in Brazil. Yes, we have to use other integrations. > > I have had a lot of experience and in the coming months, this experience will increase even more. Over time, we will use AI. ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 de maio de 2025* | Varejistas | Recommendation rating: 9.0/10 > > **Vantagens**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Desvantagens**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 de março de 2025* | Software | Recommendation rating: 0.0/10 > > **Vantagens**: The ticketing system works well most of the time. > > **Desvantagens**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Customer facing its a sold application" — 4.0/5 > **ady** | *3 de fevereiro de 2025* | Automotivo | Recommendation rating: 5.0/10 > > **Vantagens**: Works perfectly and interface is nice from a customer perspective > > **Desvantagens**: We found it difficult to setup workflows and after the initial installation haven't managed to go any further in depth with it. > > Overall we still use it on our main website as its reliable and does what it says it does out of the tin. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 de maio de 2025* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Desvantagens**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- Page: 1 / 164\ Seguinte: [Next page](https://www.getapp.pt/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data