--- description: Avaliações detalhadas do Zoho CRM com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zoho CRM com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.pt/software/9908/zoho-crm Page: 1 / 281\ Seguinte: [Next page](https://www.getapp.pt/software/9908/zoho-crm?page=2) > O Zoho CRM é um software de CRM baseado na nuvem que ajuda empresas de todos os tamanhos a fechar negócios de maneira mais inteligente, melhor e mais rápida. A solução permite que as empresas alcancem seus clientes em todos os canais, incluindo telefone, e-mail, redes sociais e bate-papo ao vivo. > > Verdict: Rated **4.3/5** by 7002 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 7002 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 12,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arménia, Arábia Saudita, Austrália, Bangladeche, Barém, Bielorrússia, Brasil, Butão, Bélgica, Canadá, Catar, Chile, China, Chipre, Colômbia, Dinamarca, Egito, Emirados Árabes Unidos and 42 more ## Recursos - A/B Testing - AI Copilot - API - Acesso para Celular - Acompanhamento da atividade do cliente - Acompanhamento de atividades - Agendamento - Agendamento de compromissos - Agendamento de tarefas - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de dados de vendas - Análise de dados preditiva - Análise de dados visual - Análise de tendências - Análise de tendências de vendas - Análise de texto - Análise estatística - Aplicativo móvel ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.getapp.pt/directory/230/crm/software) ## Categorias relacionadas - [Sistemas CRM](https://www.getapp.pt/directory/230/crm/software) - [Software de Gestão de Contatos](https://www.getapp.pt/directory/337/contact-management/software) - [Sistemas de Automação de Vendas](https://www.getapp.pt/directory/338/sales-force-automation/software) - [Software de Gestão de Leads](https://www.getapp.pt/directory/339/lead-management/software) - [Ferramentas de CRM Social](https://www.getapp.pt/directory/558/social-crm/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [HubSpot CRM](https://www.getapp.pt/software/102533/hubspot-crm) — 4.5/5 (4490 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.pt/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Dynamics 365](https://www.getapp.pt/software/90844/dynamics-365) — 4.4/5 (5860 reviews) 5. [Pipedrive](https://www.getapp.pt/software/90507/pipedrive) — 4.5/5 (3062 reviews) ## Avaliações ### "Zoho could be for you" — 5.0/5 > **Kendall** | *23 de julho de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 8.0/10 > > **Vantagens**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Desvantagens**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Avaliador Verificado** | *16 de janeiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Desvantagens**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Save your money, not your time." — 3.0/5 > **AJ** | *14 de outubro de 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Vantagens**: Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services > > **Desvantagens**: : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. > > 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. ----- ### "An excellent solid CRM with good customization features." — 4.0/5 > **Alexandre** | *16 de junho de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: This one is extremely organized to handle our client and partner databases. The customizability of the fields is something I appreciate as it allows us to modify it for our needs and not have to use pre-made templates. What I really like about the e-mail is that it's contained in the system, so it's great for after-sales. It’s reasonably priced for the features you get. > > **Desvantagens**: Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions. Additionally, although the platform permits email marketing, the analytics provided on email campaigns appear a little elementary compared to devoted email marketing tools. Data visualization and reports could be richer and easier to understand with a simple glance at it. > > It is a perfect fit for our team's processes and it is an economical choice to keep us organized. The advanced features do have a learning curve, but are effective upon proper configuration. The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail communications, and process automation. ----- ### "Great crm for sales" — 5.0/5 > **Avaliador Verificado** | *21 de janeiro de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Desvantagens**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- Page: 1 / 281\ Seguinte: [Next page](https://www.getapp.pt/software/9908/zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/9908/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data