Zoho Assist

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies.
The tools work well and most of the time the connection is very good.

There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed.

There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Zoho Assist integrates with our Zoho-powered ServiceDeskPlus. From our ticketing system, we can start remote support sessions affiliated with a specific ticket.

The SDP-integrated aspect doesn't seem to recognize our paid subscription, and sometimes limits features that would normally be available if the connection were started from the ZAssist desktop app.