Brightpearl
The retail operations platform for brands and retailers
4,4 /5 (131 avaliações) Escreva uma avaliação!Resumo do Brightpearl
O que é o Brightpearl?
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
What makes Brightpearl different:
Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.
Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Resumo do Brightpearl
Preços
Opções de preços
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Recursos do Brightpearl
Mídias
Brightpearl - Avaliações
Brightpearl - Avaliações
I cannot recommend Brightpearl enough!
Great tool for a small-mid sized fast growing omni-channel consumer goods business.
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.
The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.
Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.
The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.
Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.
Frustrated
Do not jump from QuickBooks to this until you have truly run a lot of tests.
A work in progress
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.
Brightpearl is a fantastic all in one ERP system
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.
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I cannot recommend Brightpearl enough!
Vantagens
I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.
We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.
Brightpearl support is also excellent with most cases being resolved in less than 4 hours.
Desvantagens
I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.
Resposta do Brightpearl
Hi James,
Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!
Thank you again,
Tom (Brightpearl)
Great tool for a small-mid sized fast growing omni-channel consumer goods business.
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.
The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.
Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.
The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.
Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.
Vantagens
We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.
Desvantagens
Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.
I think this is a common issue in enterprise ERP and something that will improve over time.
Resposta do Brightpearl
Hi Kristoffer,
Thank you for sparing the time to review us - we really appreciate it.
We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.
We're super-happy that you're a customer too and we really appreciate your recommendation.
Tom (Brightpearl)
Frustrated
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Vantagens
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
Desvantagens
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Resposta do Tom
Hi Frankie,
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Best wishes,
Tom
Brightpearl
A work in progress
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.
Vantagens
Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner
Desvantagens
The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.
Resposta do Brightpearl
Hi Nick,
Thank you for your review. We always appreciate feedback from our customers.
We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.
I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.
Tom (Brightpearl)
Brightpearl is a fantastic all in one ERP system
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.
Vantagens
Great for automating your eCommerce orders.
Desvantagens
Finance system needs improving for handling offline customer credit accounts.
Resposta do Brightpearl
Hi Adam,
Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!
Thank you again,
Tom (Brightpearl)
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Preço do Brightpearl
Preço do Brightpearl
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
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Recursos do Brightpearl
Recursos do Brightpearl
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Categorias
Categorias
Mais informações sobre Brightpearl
Mais informações sobre Brightpearl
Principais recursos do Brightpearl
- 360 degree visibility of your supply chain
- Automated real-time accounting
- CRM
- Developer API for third-party integration
- Drop shipping
- Efficient pick, pack, ship process
- Full audit trail on contact records
- Inventory management
- Low stock alerts
- Multi-Channel Inventory Management
- Multiple warehouses / multiple locations
- Order management
- POS
- Paypal, Sage Pay and online payments integration
- Quoting and invoicing
- Real-time reports
- Shipping management
- Supply Management
- availability
Vantagens
Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.
Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.
Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.
Perguntas frequentes sobre o Brightpearl
Perguntas frequentes sobre o Brightpearl
Abaixo estão algumas perguntas frequentes sobre o Brightpearl.
P: Que tipo de planos o Brightpearl oferece?
O Brightpearl oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Teste Grátis: Não disponível
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
P: Quais são os principais recursos do Brightpearl?
O Brightpearl oferece os seguintes recursos:
- 360 degree visibility of your supply chain
- Automated real-time accounting
- CRM
- Developer API for third-party integration
- Drop shipping
- Efficient pick, pack, ship process
- Full audit trail on contact records
- Inventory management
- Low stock alerts
- Multi-Channel Inventory Management
- Multiple warehouses / multiple locations
- Order management
- POS
- Paypal, Sage Pay and online payments integration
- Quoting and invoicing
- Real-time reports
- Shipping management
- Supply Management
- availability
P: Quem costuma usar o Brightpearl?
Os clientes habituais do Brightpearl são:
Grandes empresas, Empresas de médio porte
P: Em que idioma o Brightpearl está?
O Brightpearl está nos seguintes idiomas:
Inglês
P: Que tipo de planos o Brightpearl oferece?
O Brightpearl tem os seguintes planos de preços:
Assinatura
P: O Brightpearl é compatível com disponíveis móveis?
O Brightpearl é compatível com os seguintes dispositivos:
iPad
P: O Brightpearl se integra com quais outros aplicativos?
O Brightpearl se integra com os seguintes aplicativos:
3PL Warehouse Manager, Bitium, Clear Spider, EKM, Mailchimp, Panoply, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain
P: Que nível de suporte o Brightpearl oferece?
O Brightpearl oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo
