Sobre o Brightpearl

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

What makes Brightpearl different:

Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.

Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.

Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Brightpearl

Principais benefícios do Brightpearl

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Dispositivos

Porte da empresa

P M G

Mercados

Canadá, Dinamarca, Reino Unido, Irlanda, Noruega, Suécia, Estados Unidos

Idiomas

inglês

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Brightpearl

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Recursos

Total de recursos do Brightpearl: 134

  • API
  • Acesso offline
  • Administração da distribuição
  • Alertas/notificações
  • Análise de dados em tempo real
  • Análise de tendências de vendas
  • Análise financeira
  • Atendimento do pedido
  • Atualização em tempo real
  • Auditoria de inventário
  • Automatização de formulários
  • Banco de dados de contatos
  • Banco de dados do cliente
  • CRM
  • Campos personalizáveis
  • Carrinho de compras
  • Catalogação/Categorização
  • Check-in/Check-out
  • Cobrança e faturamento
  • Compras e recebimento
  • Comércio móvel
  • Conciliação bancária
  • Configurador de produto
  • Contabilidade
  • Contabilidade básica
  • Contas de clientes
  • Controle de despesas
  • Controle de estoque
  • Controles/permissões de acesso
  • Criação de faturas
  • Código de barras/RFID
  • Códigos SKU/UPC
  • Dados em tempo real
  • Entrada de pedidos em tempo real
  • Entrada remota de pedidos
  • Estoque gerenciado pelo fornecedor (VMI)
  • Etiquetagem
  • Etiquetas de remessas
  • Ferramentas de colaboração
  • Fluxo de trabalho baseado em regras
  • Fluxo de trabalho configurável
  • Gerenciamento de faturas
  • Gerenciamento de multicanal
  • Gerenciamento de pedidos de compra
  • Gestão 3PL
  • Gestão da cadeia de fornecedores
  • Gestão de Pedidos em Espera
  • Gestão de armazéns
  • Gestão de auditorias
  • Gestão de campanhas
  • Gestão de canais
  • Gestão de comissões
  • Gestão de comércio eletrônico
  • Gestão de dados do produto
  • Gestão de descontos
  • Gestão de devoluções
  • Gestão de estoques
  • Gestão de estoques
  • Gestão de estoques de fabricação
  • Gestão de estoques do varejo
  • Gestão de fornecedores
  • Gestão de funcionários
  • Gestão de impostos de vendas
  • Gestão de itens
  • Gestão de modelos
  • Gestão de pedidos
  • Gestão de pedidos especiais
  • Gestão de projetos
  • Gestão de recebimento e armazenamento
  • Gestão de recibos
  • Gestão de remessas
  • Gestão de renovações de pedidos
  • Gestão de vales-presente
  • Gestão do fluxo de trabalho
  • Gestão financeira
  • Histórico de transações
  • Histórico do cliente
  • Identificação do produto
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Impressão de códigos de barras
  • Indicadores de desempenho
  • Integração da contabilidade
  • Integração de mercado
  • Integrações de terceiros
  • Kits
  • Leitura de código de barras/tíquetes
  • Listas de materiais
  • Marketing por e-mail
  • Modelagem de processos & Design
  • Modelos
  • Modelos personalizáveis
  • Monitoramento em tempo real
  • Múltiplas moedas
  • Número de ciclos
  • Operações de negócios integradas
  • Orçamentos/estimativas
  • Otimização de estoques
  • PDV para varejo
  • Pagamentos eletrônicos
  • Painel de atividades
  • Para varejistas
  • Pedidos de vendas
  • Pedidos recorrentes
  • Pesquisa e filtro
  • Ponto de vendas (PDV)
  • Previsão
  • Previsão da demanda
  • Previsão de vendas
  • Processamento de cartões de crédito
  • Processamento de faturas
  • Processamento de pagamentos
  • Processamento de pedidos
  • Programa de fidelidade
  • Rastreamento de estoque
  • Rastreamento de pedidos
  • Rastreamento do custo
  • Razão geral
  • Receitas e balanço
  • Reconhecimento de códigos de barras
  • Registro de auditoria
  • Registro de pedidos
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Reposição de estoque
  • Seguimento de status
  • Segurança de dados
  • Sincronização de dados
  • Sincronização em tempo real
  • Várias localizações
  • Várias lojas

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Avaliações

Classificação geral

4,4 /5
(149)
Relação qualidade/preço
4,2/5
Recursos
4,2/5
Praticidade
4,4/5
Suporte ao cliente
4,4/5

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Exibindo 5 avaliações de 149
Stacy W.
Classificação geral
  • Setor: Atacadistas
  • Porte da empresa: 11-50 funcionários
  • Usado Outro durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

Avaliado em 07/05/2019

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the...

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Vantagens

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Desvantagens

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Resposta do Brightpearl

Hi Stacy,

Thank you very much for sparing the time to review us.

It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.

We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.

Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.

Thanks again for taking the time.
Tom

James J.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I cannot recommend Brightpearl enough!

Avaliado em 30/10/2020

Vantagens

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Desvantagens

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Alternativas consideradas

OrderWise e ChannelAdvisor

Razões para escolher o Brightpearl

The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Software anterior

NetSuite

Razões para mudar para o Brightpearl

Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Resposta do Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Robert W.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Good Product would recommend

Avaliado em 07/06/2022

Good

Good

Vantagens

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Desvantagens

Limitations to managing back orders during pandemic

Alternativas consideradas

ChannelAdvisor e Linnworks

Razões para escolher o Brightpearl

Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the norm

Razões para mudar para o Brightpearl

Best product demo. All scenarios confidently answered and backed up with demos

Resposta do Brightpearl

Hi Robert,

Thank you so much for taking the time out to recommend us!

It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic!

It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly!

Thank you again,

Tom (Brightpearl)

Frankie O.
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Frustrated

Avaliado em 08/08/2017

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vantagens

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Desvantagens

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Resposta do Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Nicki C.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Would Recommend Brightpearl

Avaliado em 26/04/2022

Overall the experience is very good. With the Automation App, orders are fulfilled direct to the...

Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.

Vantagens

Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product

Desvantagens

Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed.

Resposta do Brightpearl

Hi Nikki,

Thank you so much for your review, we love receiving feedback from our customers!

I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.

On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.

Thank you again,

Tom (Brightpearl)

Exibindo 5 avaliações de 149 Leia todas as avaliações

Perguntas frequentes sobre o Brightpearl

Abaixo estão algumas perguntas frequentes sobre o Brightpearl.

O Brightpearl oferece os seguintes planos de pagamento:

  • A partir de:
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Não disponível

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need. And when your business grows, you’ll see your order volume go up and cost per order go down. Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Os clientes habituais do Brightpearl são:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

O Brightpearl está nos seguintes idiomas:

inglês

O Brightpearl é compatível com os seguintes dispositivos:

iPad (tablet)

O Brightpearl se integra com os seguintes aplicativos:

Adobe Commerce, Authorize.Net, Avalara, BigCommerce, Bill.com, Glew, Klaviyo, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, dotdigital Engagement Cloud, ekmPowershop

O Brightpearl oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

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