Sobre o Brightpearl

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

What makes Brightpearl different:

Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.

Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.

Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Principais benefícios do Brightpearl

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Dispositivos

Porte da empresa

P M G

Mercados

Canadá, Reino Unido, Estados Unidos

Idiomas

inglês

Imagens

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Recursos

Total de recursos do Brightpearl: 117

  • API
  • Acesso offline
  • Administração da distribuição
  • Alertas/notificações
  • Alertas/transferência
  • Análise de dados em tempo real
  • Análise de tendências de vendas
  • Atendimento do pedido
  • Atualização em tempo real
  • Auditoria de inventário
  • Banco de dados de contatos
  • Banco de dados do cliente
  • CRM
  • Carrinho de compras
  • Catalogação/Categorização
  • Check-in/Check-out
  • Cobrança e faturamento
  • Compras e recebimento
  • Comércio móvel
  • Contabilidade
  • Controle de estoque
  • Controles/permissões de acesso
  • Código de barras/RFID
  • Códigos SKU/UPC
  • Dados em tempo real
  • Entrada de pedidos em tempo real
  • Entrada remota de pedidos
  • Etiquetas de remessas
  • Ferramentas de colaboração
  • Fluxo de trabalho baseado em regras
  • Fluxo de trabalho configurável
  • Gerenciamento de aplicativos
  • Gerenciamento de faturas
  • Gerenciamento de listas
  • Gerenciamento de multicanal
  • Gerenciamento de pedidos de compra
  • Gestão 3PL
  • Gestão da cadeia de fornecedores
  • Gestão da disponibilidade
  • Gestão de Pedidos em Espera
  • Gestão de armazéns
  • Gestão de auditorias
  • Gestão de campanhas
  • Gestão de canais
  • Gestão de comissões
  • Gestão de comércio eletrônico
  • Gestão de devoluções
  • Gestão de estoques
  • Gestão de estoques
  • Gestão de estoques de fabricação
  • Gestão de estoques do varejo
  • Gestão de expedição
  • Gestão de fornecedores
  • Gestão de funcionários
  • Gestão de impostos de vendas
  • Gestão de itens
  • Gestão de pedidos
  • Gestão de pedidos especiais
  • Gestão de projetos
  • Gestão de promoções
  • Gestão de recebimento e armazenamento
  • Gestão de remessas
  • Gestão de renovações de pedidos
  • Gestão do fluxo de trabalho
  • Gestão financeira
  • Histórico do cliente
  • Identificação do produto
  • Importação/exportação de dados
  • Impressão de rótulos
  • Indicadores de desempenho
  • Integração da contabilidade
  • Integração de mercado
  • Integrações de terceiros
  • Kits
  • Leitura de código de barras/tíquetes
  • Listas de materiais
  • Marketing por e-mail
  • Modelos
  • Múltiplas moedas
  • Múltiplos países
  • Número de ciclos
  • Orçamentos/estimativas
  • Otimização de estoques
  • Pagamentos eletrônicos
  • Para varejistas
  • Pedidos de vendas
  • Pedidos recorrentes
  • Pesquisa e filtro
  • Ponto de vendas (PDV)
  • Previsão
  • Previsão da demanda
  • Previsão de vendas
  • Priorização
  • Processamento de faturas
  • Processamento de lotes
  • Processamento de pedidos
  • Programa de fidelidade
  • Rastreamento de estoque
  • Rastreamento de interações
  • Rastreamento de pedidos
  • Rastreamento do custo
  • Receitas e balanço
  • Reconhecimento de códigos de barras
  • Registro de auditoria
  • Registro de pedidos
  • Relatório de historiais
  • Relatórios de vendas
  • Relatórios e análise de dados
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Reposição de estoque
  • Segmentação de clientes
  • Seguimento de status
  • Sincronização de dados
  • Sincronização em tempo real
  • Várias localizações
  • Várias lojas

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Avaliações

Classificação geral

4,4 /5
(139)
Relação qualidade/preço
4,2/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,4/5

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Exibindo 5 avaliações de 139
James J.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I cannot recommend Brightpearl enough!

Avaliado em 30/10/2020

Vantagens

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Desvantagens

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Resposta do Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Nick E.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

A work in progress

Avaliado em 27/10/2020

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Vantagens

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Desvantagens

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Resposta do Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

Ellie M.
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent, intelligent platform

Avaliado em 28/04/2021

An intelligent platform that allows the business to report and develop it's strengths and...

An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.

Vantagens

The abilities and reporting involved with controlling stock and orders

Desvantagens

We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.

Resposta do Brightpearl

Hi Ellie,

Thank you so much for sparing the time to review us.

It's great to hear that you've been able to get such insights to help your growth!

Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.

Thanks again,
Tom (Brightpearl)

Frankie O.
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Frustrated

Avaliado em 08/08/2017

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vantagens

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Desvantagens

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Resposta do Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Nicky S.
Classificação geral
  • Setor: Atacadistas
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Great software

Avaliado em 28/04/2021

Vantagens

Stock control is the most impactful and helpful

Desvantagens

The add ons which are required such as automation

Resposta do Brightpearl

Hi Nicky,

Thank you for your review of us, we really appreciate it.

It's fantastic to hear that you're finding so much value in our stock management functionality.

On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?

Thank you again, for the review.

Tom (Brightpearl)

Exibindo 5 avaliações de 139 Leia todas as avaliações

Perguntas frequentes sobre o Brightpearl

Abaixo estão algumas perguntas frequentes sobre o Brightpearl.

O Brightpearl oferece os seguintes planos de pagamento:

  • A partir de:
  • Modelo de preços: Assinatura
  • Teste Grátis: Não disponível

Não temos informações sobre os recursos do Brightpearl.

Os clientes habituais do Brightpearl são:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Brightpearl está nos seguintes idiomas:

inglês

O Brightpearl é compatível com os seguintes dispositivos:

iPad (tablet)

O Brightpearl se integra com os seguintes aplicativos:

Bigcommerce, Magento Commerce, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Xero, ekmPowershop

O Brightpearl oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, 24 horas por dia (representante ao vivo), Bate-papo

Categorias relacionadas

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