Brightpearl

The retail operations platform for brands and retailers

4,3 /5 (119 avaliações) Escreva uma avaliação!

Resumo do Brightpearl

O que é o Brightpearl?

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

What makes Brightpearl different:

Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.

Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.

Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Resumo do Brightpearl

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.


Recursos do Brightpearl

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido
Idiomas
Inglês

Mídias

Captura de tela do Brightpearl: Captura de tela do Brightpearl: Captura de tela do Brightpearl: Captura de tela do Brightpearl: Captura de tela do Brightpearl: Captura de tela do Brightpearl: Captura de tela do Brightpearl: Captura de tela do Brightpearl:

Brightpearl - Avaliações

Brightpearl - Avaliações

Classificação geral
4,3
/
5
Excelente
63

Muito bom
46

Regular
5

Ruim
2

Péssimo
3

Relação qualidade/preço
4,2
Recursos
4,1
Praticidade
4,4
Suporte ao cliente
4,3
92% dos usuários recomendam este app
Katie K.

Great Inventory Management

We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.


Traduzir com Google
Stuart K.

Manages the core of our business, finances and products.

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.


Traduzir com Google
Frankie O.

Frustrated

Do not jump from QuickBooks to this until you have truly run a lot of tests.


Traduzir com Google
Emma O.

Brightpearl Review

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.


Traduzir com Google
Bryan B.

All in One Ecommerce Software

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.


Traduzir com Google
Katie K.
Setor: Varejistas
Traduzido para o Português
Traduzido para o Português

Great Inventory Management

Avaliado em 03/10/2015
Fonte da avaliação: GetApp

We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.

Vantagens

- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs

Desvantagens

While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Stuart K.
Setor: Varejistas
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Manages the core of our business, finances and products.

Usado Diariamente durante Mais de dois anos
Avaliado em 08/02/2017
Fonte da avaliação: Capterra

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Vantagens

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Desvantagens

Sometimes you have to do things by the book and can't cut corners in processes.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Frankie O.
Setor: Logística e cadeia de fornecimento
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Frustrated

Usado Diariamente durante 6 a 12 meses
Avaliado em 08/08/2017
Fonte da avaliação: SoftwareAdvice

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vantagens

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Desvantagens

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Traduzido para o Português

Resposta do Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 2.0/10

Emma O.
Setor: Roupa e moda
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Brightpearl Review

Usado Diariamente durante Mais de dois anos
Avaliado em 25/11/2016
Fonte da avaliação: Capterra

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Vantagens

Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Desvantagens

Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 9.0/10

Bryan B.
Setor: Saúde, bem-estar e condicionamento físico
Traduzido para o Português
Traduzido para o Português

All in One Ecommerce Software

Avaliado em 18/08/2015
Fonte da avaliação: GetApp

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Vantagens

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Desvantagens

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Detalhamento da qualificação

Relação qualidade/preço
Suporte ao cliente

Recomendação do usuário
8,6/10
Baseado em 119 usuários
Compare as alternativas por recomendação dos usuários
Compare com alternativas

Preço do Brightpearl

Preço do Brightpearl

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Relação qualidade/preço
4,2/5
Baseado em 119 usuários
Compare as alternativas por relação qualidade/preço
Compare com alternativas

Recursos do Brightpearl

Recursos do Brightpearl

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 119 usuários
Compare as alternativas por avaliações dos recursos
Compare com alternativas

Categorias

Mais informações sobre Brightpearl

Mais informações sobre Brightpearl

Principais recursos do Brightpearl

  • 360 degree visibility of your supply chain
  • Automated real-time accounting
  • CRM
  • Developer API for third-party integration
  • Drop shipping
  • Efficient pick, pack, ship process
  • Full audit trail on contact records
  • Inventory management
  • Low stock alerts
  • Multi-Channel Inventory Management
  • Multiple warehouses / multiple locations
  • Order management
  • POS
  • Paypal, Sage Pay and online payments integration
  • Quoting and invoicing
  • Real-time reports
  • Shipping management
  • Supply Management
  • availability

Vantagens

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Perguntas frequentes sobre o Brightpearl

Perguntas frequentes sobre o Brightpearl

Abaixo estão algumas perguntas frequentes sobre o Brightpearl.

P: Que tipo de planos o Brightpearl oferece?

O Brightpearl oferece os seguintes planos de pagamento:

Modelo de preços: Assinatura

Teste Grátis: Não disponível

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

P: Quais são os principais recursos do Brightpearl?

O Brightpearl oferece os seguintes recursos:

  • 360 degree visibility of your supply chain
  • Automated real-time accounting
  • CRM
  • Developer API for third-party integration
  • Drop shipping
  • Efficient pick, pack, ship process
  • Full audit trail on contact records
  • Inventory management
  • Low stock alerts
  • Multi-Channel Inventory Management
  • Multiple warehouses / multiple locations
  • Order management
  • POS
  • Paypal, Sage Pay and online payments integration
  • Quoting and invoicing
  • Real-time reports
  • Shipping management
  • Supply Management
  • availability

P: Quem costuma usar o Brightpearl?

Os clientes habituais do Brightpearl são:

Grandes empresas, Empresas de médio porte

P: Em que idioma o Brightpearl está?

O Brightpearl está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Brightpearl oferece?

O Brightpearl tem os seguintes planos de preços:

Assinatura

P: O Brightpearl é compatível com disponíveis móveis?

O Brightpearl é compatível com os seguintes dispositivos:

iPad

P: O Brightpearl se integra com quais outros aplicativos?

O Brightpearl se integra com os seguintes aplicativos:

3PL Warehouse Manager, Bitium, Clear Spider, EKM, Mailchimp, Panoply, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain

P: Que nível de suporte o Brightpearl oferece?

O Brightpearl oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo