Zuora

Zuora

Commerce, Billing & Finance to Power Subscription Businesses

3.9/5 (41 avaliações)

Resumo do Zuora

Zuora’s Z-Business enables subscription companies across multiple industries grow revenues and scale by rapidly bringing new services to market without being held back by operational constraints.

Z-Business is used by over 800 customers across diverse industries such as SaaS, Cloud, Media, Communications, Healthcare, Education and more. From start ups that made it big like Box and Docusign, to large enterprises like Dell and HP that are embracing new subscription based revenue models, Z-Business enables subscription businesses to acquire customers, increase cash flow and minimize churn.

With Z-Business, companies can adopt creative pricing and packaging strategies to gain more market share, manage high volume self service sales as well as high value assisted sales, automate billing and payment operations, streamline accounting close and revenue recognition processes and gain insights into key subscription metrics. All on a unified cloud solution that maintains the highest standards of security and compliance.

Preços

A partir de
N/A
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, Europa, Alemanha e outros 4, América Latina, África e Oriente Médio, Reino Unido, Estados Unidos

Idiomas

Inglês

Zuora - Avaliações

Classificação geral
3.9/5
76% avaliações positivas
8
Excelente
23
Muito bom
7
Média
3
Ruim
0
Péssimo
Avaliador Verificado
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Getting Better

Usado Diariamente durante Mais de dois anos
Avaliado em 14/08/2019
Fonte da avaliação: Capterra

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Vantagens

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Desvantagens

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

5.0/10
Avaliador Verificado
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I was a developer/maintainer/admin on this for a number of years at my last company

Usado Outro durante Mais de dois anos
Avaliado em 16/07/2018
Fonte da avaliação: Capterra

Vantagens

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Desvantagens

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

6.0/10
Avaliador Verificado
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Needs more power

Usado Diariamente durante Mais de dois anos
Avaliado em 07/11/2018
Fonte da avaliação: Capterra

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Vantagens

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Desvantagens

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Avaliador Verificado
Traduzir com Google

Zuora Review

Usado Diariamente durante Mais de dois anos
Avaliado em 17/01/2019
Fonte da avaliação: Capterra

Been great so far, great tool for any SaaS company

Vantagens

Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers.
Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Desvantagens

Reporting is moderate at best, it can be improved.
I would not recommend zuora to customers who sell their products through a reseller.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10
Zack U.
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A powerful product

Avaliado em 14/07/2015
Fonte da avaliação: SoftwareAdvice

Vantagens

Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Desvantagens

Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10

Preço do Zuora

A partir de
N/A
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

https://www.zuora.com/what-is-zuora/editions/

Recursos do Zuora

  • API
  • Cobrança e faturamento
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Gerenciamento de faturas
  • Integração de terceiros
  • Múltiplas moedas
  • Notificações automáticas
  • Processamento de faturas
  • Recebimento
  • Relatórios e estatística

  • Análise financeira
  • Controle de despesas
  • Gestão da contabilidade
  • Gestão de conformidade
  • Gestão do fluxo de trabalho
  • Importação/exportação de dados
  • Integração da contabilidade
  • Pagamentos eletrônicos
  • Painel de atividades

Mais informações sobre Zuora

Principais recursos do Zuora

  • AR aging balances
  • AR management
  • Account close tools
  • Account period management
  • Automated invoice generation and presentation
  • Automated notifications
  • Billing in advance and arrears
  • Canned as well as ad-hoc reporting
  • Electronic payment automation
  • Hierarchical enterprise billing
  • Key subscription metrics
  • One time, recurring and usage pricing
  • Plan Based Pricing Catalog
  • Pre-built gateway integration
  • Quoting and subscription management in CRM
  • Revenue Recognition Reports
  • Subscription insights and analytics in CRM
  • Subscription lifecycle management
  • Taxation
  • Time based discounts

Vantagens

With Z-Business you can:

-Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility

-Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations.

-Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability.

Análise do GetApp

Zuora is a cloud-based subscription management system that spans across commerce, billing, and finance. With Z-Business, strategies implemented by the Sales and Marketing department don’t negatively impact activities in other departments, specifically Billing and Finance, because all facets of the subscription management lifecycle stay in sync.

Some of Zuora’s modules include Z-Commerce, Z-Billing, Z-Finance, Zuora for Salesforce and its support system.

Z-Business covers three vital subscription management applications in one streamlined user interface: commerce, billing and finance.

O que é o Zuora?

Zuora is a relationship business management solution that takes care of the entire subscription management lifecycle, from sales and marketing initiatives to billing and finance. Zuora’s unified user interface allows organizations to easily manage complicated billing and finance operations despite rapidly changing pricing strategies to increase the company’s customer base.

Zuora gives businesses the freedom to create unique billing cycles, and with its ready-made integration with Salesforce.com, it has become the billing platform of choice for many subscription organizations.

Pricing, billing rules, and finance impacts are streamlined for every product.

Principais recursos do Zuora

Z-Commerce

Z-Commerce is a Zuora application that covers product marketing and sales. Most legacy billing and financial systems push back on creative discounts, primarily because any change in subscription pricing can severely impact the way billing and finance officers do their jobs. If the company plans to expand its operations overseas, multicurrency pricing and global taxation become additional challenges. With Z-Commerce, pricing and packaging iterations are quick (and don’t require IT), so you can tailor your offerings to customers.

Z-Commerce also affords the sales and marketing department the freedom to get creative with pricing packaging (one-time charges, recurring charges, pay as you go, overage pricing, discounts, promos and free trials, among others) to attract new customers, with the finance and billing departments not needing a considerable amount of time to revisit their operational strategies to keep up with the pricing changes. This is because all features of the Z-Business system remain in sync. Also, with Z-Commerce, engagement with customers can be done via the web, a mobile device, a sales rep, or all of the above.

The product marketing department can creatively create pricing strategies to increase the company's user base.

Zuora for Salesforce

An offering within Z-Commerce is Zuora for Salesforce, which includes functionality that brings all aspects of the subscription commerce lifecycle to Salesforce.com. Zuora for Salesforce allows the sales team to use the Zuora product catalog to generate quotes in Salesforce, make processing upgrades, downgrades and renewals while staying in sync with Z-Finance and Z-Billing.

With Zuora for Salesforce, the account and sales management departments have real-time subscriber information at their fingertips, including all subscription transactions and impacted metrics.

Zuora's ready-made integration with Salesforce.com makes information flow seamless.

Z-Billing

Z-Billing gives billing professionals a centralized hub to manage all accounts receivable operations, which can include adjustments, refunds and credits. It is also where they can easily schedule payment and billing activities, and automatically send customers email notifications on events like payment collection failures, credit card expiration, past due invoices, renewal reminders, and the like.

Z-Billing identifies timing, proration, frequency, revenue and taxation rules linked to any charges, while ensuring that key finance and billing operations run as expected no matter how innovative the product marketing team gets with pricing. Branded invoice templates can be created, charges for multiple customers can be consolidated in a single invoice, and payments can be accepted via ACH (Automated Clearing House), direct debit, bank transfers, and checks. And regardless of the company’s growth strategies, Z-Billing ensures you have the data you need to see how much was billed and collected, and how much is still outstanding.

Filters are especially handy when creating customized accounts receivable reports.

Z-Finance

Aside from a clear insight into the health of the business through critical subscription metrics, Z-Finance streamlines and accelerates accounting and revenue close processes so that finance managers no longer drown in spreadsheets to manage revenue recognition, take weeks to close books, or implement new finance guidelines to understand how the business is faring.

Z-Finance makes finance activities tied to business expansion easier to accomplish, whether that’s expanding into new territories or taking the company public. Revenue schedules are automatically generated for subscription charges. Subscription metrics can be freely analyzed, like churn, MRR (monthly recurring revenue) and TCV (total contract value).

MRR is one way to gauge the financial health of a subscription business, which, with Z-Finance, can be run within minutes.

Support System

Zuora’s global support system employs varied ways to assist its customers. Aside from Zuora University, a self-help knowledge base, it offers a community forum that’s subdivided into location-based user groups, and a site section containing partner announcements and implementation best practices.

With just a click, you can already submit an assistance request and check the status of your existing requests. You can also get in touch with Zuora support via phone, chat and email.

Aside from a rich end-user knowledge base, Zuora support can be reached via chat, email and phone.

Integrações do Zuora

Zuora is built to readily integrate with various applications like [Salesforce] (http://www.getapp.com/salesforce-application) for CRM; NetSuite, QuickBooks, and Workday for accounting; [GoodData] (http://www.getapp.com/gooddata-application), Scout Analytics and SaaSOptics for analytics; Chase Paymentech, CyberSource and Moneris for payment administration; and Vertex and [Avalara] (http://www.getapp.com/avatax-application-1) for tax management. For other integrations, Zuora also provides both SOAP and REST APIs.

Preço do Zuora

Zuora’s pricing scheme depends on your company’s size and scale, and offers multiple subscription packages. After the free trial, you have the option to choose a Growth, Enterprise, or Nine package.

Resumo do Zuora

  • Cloud-based commerce, billing and finance software for subscription businesses
  • A multifaceted business tool that takes care of recurring monthly bills, customer acquisition and retention, and increasing cash flow
  • Intuitive user interface that makes pricing structure, no matter how complex, easy to set up
  • Allows finance teams better insight into how to effectively manage, gauge and monetize customer relationships
  • A support system that includes webinars, white papers, videos, articles, self-serve knowledge base, and one-on-one chat support with a Zuora representative

Perguntas frequentes sobre o Zuora

Abaixo estão algumas perguntas frequentes sobre o Zuora.

P: Que tipo de planos o Zuora oferece?

O Zuora oferece os seguintes planos de pagamento:

Modelo de preços: Gratuito, Assinatura

Avaliação gratuita: Disponível

https://www.zuora.com/what-is-zuora/editions/

P: Quais são os principais recursos do Zuora?

O Zuora oferece os seguintes recursos:

  • AR aging balances
  • AR management
  • Account close tools
  • Account period management
  • Automated invoice generation and presentation
  • Automated notifications
  • Billing in advance and arrears
  • Canned as well as ad-hoc reporting
  • Electronic payment automation
  • Hierarchical enterprise billing
  • Key subscription metrics
  • One time, recurring and usage pricing
  • Plan Based Pricing Catalog
  • Pre-built gateway integration
  • Quoting and subscription management in CRM
  • Revenue Recognition Reports
  • Subscription insights and analytics in CRM
  • Subscription lifecycle management
  • Taxation
  • Time based discounts

P: Quem costuma usar o Zuora?

Os clientes habituais do Zuora são:

Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas

P: Em que idioma o Zuora está?

O Zuora está nos seguintes idiomas:

Inglês

P: Que tipo de planos o Zuora oferece?

O Zuora tem os seguintes planos de preços:

Gratuito, Assinatura

P: O Zuora é compatível com disponíveis móveis?

Não temos informações sobre os dispositivos compatíveis com o Zuora.

P: O Zuora se integra com quais outros aplicativos?

O Zuora se integra com os seguintes aplicativos:

Abiquo, Amity, Bitium, Domo, HireMojo, Mule ESB, Sage Intacct, Subscription Billing, Vocalcom, Workato

P: Que nível de suporte o Zuora oferece?

Não temos informações sobre as opções de suporte que o Zuora oferece.